

Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
There has been a great ROI from using ThousandEyes, with significant time saved in troubleshooting as I can quickly pinpoint issues rather than spending time isolating them, alongside enhancing customer feedback and experience.
I have seen a return on investment by reducing troubleshooting time and having lesser user mapping error issues, in addition to engineering time saved through better observability and reduced organizational MTTR.
Eggplant Test offers 24x7 support.
I'm not impressed because it depends on the resolution of the screen, so I wouldn't highly recommend this tool.
We contacted the support team, and they resolved it within a couple of hours.
I would give it a rating of 10 because whenever we have any issues, we can typically reach someone who has the knowledge to help us.
The customer support for ThousandEyes is very proactive and supportive.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
ThousandEyes's scalability is excellent; it is very scalable and grows with my organization's needs.
From my experience, ThousandEyes has been stable up to 95%; I have not seen any stability issues.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
I would assess the stability and reliability of ThousandEyes as good, with no downtime or crashes or performance issues experienced.
For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective.
The two-system architecture that we currently follow could be better replaced with a one-system architecture.
Incidents should be alerted on and traced early, before they escalate to full outages.
I think the pricing, setup cost, and licensing for ThousandEyes are too costly.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
My experience with pricing, setup cost, and licensing has been that everything was cost-effective.
My experience with pricing, setup cost, and licensing is that it comes in cheaper than alternatives.
My experience with pricing, setup costs, and licensing indicates that licensing is somewhat complicated because of the credits system.
It can auto-heal the test cases and suggest new paths for testing, enhancing our ability to automate end-to-end journeys across various applications.
It can integrate with GitHub, allowing you to work with DevOps pipelines, so whenever you make changes in GitHub, it runs and checks the smoke testing on the server.
I measure the 70% improvement in customer experience through customer tickets and feedback after resolving issues, where previously, users faced problems and limited time on the platform, and after using ThousandEyes, the user time reached up to five to six hours a day, even for teams possibly totaling 30 hours a day.
ThousandEyes offers the best features including global internet and cloud visibility from distributed vantage points, application and network performance monitoring, real-time outage detection and incident alerts, end-to-end path visualization for rapid troubleshooting, proactive issue demarcation, and historical data.
ThousandEyes has become critical for swift network troubleshooting as well, so anytime that there's potential issues with applications or we want to be proactive in resolving potential issues before they arise, ThousandEyes is really the platform that we're leveraging for WAN monitoring, Wi-Fi, latency, packet loss, etc.
| Product | Mindshare (%) |
|---|---|
| ThousandEyes | 11.6% |
| Eggplant Test | 1.3% |
| Other | 87.1% |


| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 3 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 7 |
| Midsize Enterprise | 3 |
| Large Enterprise | 17 |
Eggplant Test stands out with its AI-driven and image recognition features, facilitating quick bug detection across multiple systems. Its ease of use, coupled with robust integration capabilities, makes it a top choice for efficient and comprehensive testing solutions.
Offering OCR, image recognition, and extensive AI capabilities, Eggplant Test enhances automation and reduces testing time. Known for its versatility, it operates independently from system constraints and supports scriptless testing. With a user-centric design, the tool integrates with platforms like GitHub and operates on diverse operating systems. Despite advancements, considerations include its affordability, installation complexities, and need for better text recognition and stability. Its success is bolstered by seamless scripting, robust reporting features, and the option for digital twin utilization, making it ideal for real-world user action simulations.
What are the most important features of Eggplant Test?Industries utilize Eggplant Test primarily for regression and GUI automation testing, especially in desktop applications. Its capacity for post-development validation and vulnerability scanning supports businesses with testers having minimal coding experience. Deployed on virtual machines, it effectively tests web pages, Windows apps, and streaming devices, simulating real-world user actions efficiently. Eggplant Test's role in simplifying robotic process automation and functional testing is significant, offering a spectrum of operational support across varied sectors.
ThousandEyes offers cutting-edge monitoring capabilities with advanced features such as end-to-end network monitoring, real-time alerts, and application insights. It supports integration with Cisco products and provides visibility into network paths, helping businesses maintain superior network performance.
ThousandEyes is renowned for its ability to diagnose network issues by offering comprehensive network path visualization and detailed analytics. Its ability to detect packet loss and monitor ISPs ensures robust network security. The integration capabilities, particularly with Cisco platforms, make it versatile for businesses requiring customizable dashboards. Users benefit from ease of use and real-time alert systems, though improvements in guest portal usability, packet analysis, and integration with Cisco platforms are needed. Enhancements in automation, knowledge resources, and application-level features could benefit users, alongside better network device monitoring through SNMP and improved path visualization. Additionally, better incident management and alert detection systems are anticipated.
What are the key features of ThousandEyes?Businesses across sectors leverage ThousandEyes for seamless network monitoring and diagnostics. It is invaluable for ensuring connectivity across LANs, Wi-Fi, internet, and SaaS applications. ThousandEyes provides critical insights into internet and ISP performance, significantly benefiting industries reliant on robust digital infrastructure.
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