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EasyDesk vs IBM SmartCloud Control Desk comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

EasyDesk
Ranking in Help Desk Software
74th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
IBM SmartCloud Control Desk
Ranking in Help Desk Software
31st
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
9
Ranking in other categories
No ranking in other categories
 

Featured Reviews

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KM
Computer System Engineer at Informatika d.d.
Has centralization and asset management features, and a helpful and knowledgeable technical support team
What needs improvement in IBM SmartCloud Control Desk is its graphical interface because it needs to be more user-friendly. IBM is a big company, but this solution is a little bit outdated. The most common comment I get from customers is that IBM SmartCloud Control Desk looks old and needs a refresh. Its frontend needs a little bit of work. The solution needs to be more modern. In the programming world, you see a lot of new technologies, but this particular solution is still on Java. IBM SmartCloud Control Desk isn't like web-based service request tools, and that's an area for improvement. What I'd like to see in the next version of the solution is a more upscale technology. IBM SmartCloud Control Desk has small issues with document links and attachments, and those could bother you when you're using it for a long time. A more user-friendly GUI is also another improvement I'd like to see in the next version of the solution, plus a better user experience, and it would be great if IBM could resolve the current issues I've noticed in IBM SmartCloud Control Desk.
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Top Industries

By visitors reading reviews
No data available
Performing Arts
18%
Construction Company
12%
Comms Service Provider
10%
Outsourcing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business6
Large Enterprise3
 

Also Known As

No data available
SmartCloud Control Desk
 

Overview

 

Sample Customers

Information Not Available
St Vincent's Health Australia, Kalibrate Pty. Ltd., Cognizant Technology
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886,468 professionals have used our research since 2012.