No more typing reviews! Try our Samantha, our new voice AI agent.

DocuSign CLM vs GEP SMART comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DocuSign CLM
Ranking in Contract Management Software
3rd
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
GEP SMART
Ranking in Contract Management Software
8th
Average Rating
8.4
Number of Reviews
13
Ranking in other categories
Procurement Software (3rd)
 

Mindshare comparison

As of May 2026, in the Contract Management Software category, the mindshare of DocuSign CLM is 6.5%, down from 9.6% compared to the previous year. The mindshare of GEP SMART is 2.8%, up from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contract Management Software Mindshare Distribution
ProductMindshare (%)
DocuSign CLM6.5%
GEP SMART2.8%
Other90.7%
Contract Management Software
 

Featured Reviews

JW
Senior Director, Chief of Staff & Program Management Office (PMO) at a transportation company with 501-1,000 employees
Our contracts are moving from draft to full authorization significantly faster now
* The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. * The search feature needs to be a bit more robust, to facilitate complex search functions. * Integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items and that they are integrated into their roadmap.
CJ
Senior Product Manager at a university with 10,001+ employees
Doesn't require a background in analytics to run reports
SMART has been helpful for sourcing and public bids. For regulatory purposes, our university posts bids, depending on the scope of the bid. We get a lot of value out of SMART's ability to post to a public site and have suppliers see that information, register in the tool, and participate. SMART features for collecting information and its timeline capabilities are highly useful. Then on the contract side, the reporting capabilities are the most valuable. Our use case focuses primarily on post-execution and lifecycle management, so it's essential to be able to report accurately especially compliance-related reports. SMART is easy to use, especially when reporting. It isn't designed for a hardcore analyst. You don't need to have a background in analytics to run reports, which is huge. I realized I hadn't touched too much on the spending side, but we use SMART for all spending analytics, and any commodity manager procurement professional can go in and run a spending report. That was a business decision to restrict who can run reports since that data can be exported and used. But the reporting capabilities are incredibly easy to use.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our contracts are moving through the process, from draft to full authorization, 340 percent faster than they did last year."
"On the spend side, it's integrated with our accounting system and has bimonthly uploads of data. So we have pretty current spend information that we can access and build reports on."
"In summary, using this solution benefits our organization through cost savings, better efficiency, improved transparency, and having information archived."
"Spend gives us a way to put all of our spend in one area and use a category hierarchy to pull real-time spend data."
"The spend module is really amazing and lightning-fast. It can give even the most novice of analysts access to the information needed and the ability to tweak it the way they want to see it. It has a lot of flexibility."
"The most valuable features are the sourcing and tendering processes."
"The fact that GEP is a single, unified software platform for our whole organization certainly unifies the information in one place."
"It's a huge efficiency tool and it has really accelerated our ability to drive the procurement business case in terms of cost savings."
"Their tool has become a much better tool over the years."
 

Cons

"The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation."
"The redline function isn’t sufficiently robust. Our clients struggle with the tool during negotiation. Also, the search feature needs to be a bit more robust, to facilitate complex search functions. Finally, integration with our ERP system (and other systems) needs to be enabled. SpringCM reports that they are working on all of these items."
"Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless."
"We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side. There is a little bit of pushback on their part when we need stuff done. Things aren't done very efficiently. I'm still waiting on some changes that were requested well over a year-and-a-half ago."
"For sourcing, we do see bugs from time to time."
"There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module."
"The loading of the contracts could be a little bit easier."
"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."
"I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint."
"Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected."
 

Pricing and Cost Advice

Information not available
"If our organization could use it as a full-fledged solution, then it would be valuable and give a return on investment. However, since we are not currently using it as a full-fledged solution, even facing some bugs and problems with the synchronization with some of the internal software, we are not able to use it in a full-fledged manner."
"My advice is to think wisely when it comes to estimating the number of licenses that you will require. If you settle on a number too early and you need additional ones, then the extra licenses might be quite expensive."
report
Use our free recommendation engine to learn which Contract Management Software solutions are best for your needs.
893,221 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
15%
Financial Services Firm
12%
Construction Company
9%
Healthcare Company
8%
Financial Services Firm
15%
Energy/Utilities Company
10%
Manufacturing Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Midsize Enterprise2
Large Enterprise14
 

Also Known As

No data available
SMART by GEP
 

Overview

 

Sample Customers

Valvoline, Uber, Spotify, Popsugar, Facebook, NCR, USDA, US Department of Energy, Bill and Melinda Gates Foundation
Exxon Chevron Macys