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GEP SMART pros and cons

Vendor: GEP Worldwide
4.2 out of 5
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GEP SMART Pros review quotes

DD
Dec 25, 2019
There are additional time savings in managing communications. If you have an open RFP and there are questions, you can manage all of the questions and answers in the thread inside that RFP. All the suppliers will get any notifications that you want them to get, and everything is within the body of the RFP so you don't have to worry about things in email, outside of the system.
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SB
Oct 15, 2019
The one we use the most is the sourcing module... It's really easy to use. You don't have to train vendors. You can add a new vendor at any time, and that vendor will get an email saying, "You've been selected to participate in our RFP, and you do X to get your ID set up." That works really well.
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KR
Dec 23, 2019
The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place.
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LB
Sep 27, 2019
The spend module is really amazing and lightning-fast. It can give even the most novice of analysts access to the information needed and the ability to tweak it the way they want to see it. It has a lot of flexibility.
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DG
Oct 7, 2019
I love it because everything is done within the contract module. The previous tool that we had really acted more as a repository, whereas this is the lifecycle. Once a business owner gets to the point where they want to enter into a contractual relationship with a party, from that point, including the drafting of it through to the signature on it, it covers the lifecycle. It's from the beginning to the end to even the archiving. It's all done within the tool, including e-signature.
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MG
Oct 7, 2019
Among the most valuable features are the ability to send out purchase orders, create catalogs, and accept invoices through procurement. And the reporting function is robust.
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CK
Dec 16, 2019
Spend gives us a way to put all of our spend in one area and use a category hierarchy to pull real-time spend data.
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LB
Nov 3, 2021
It's user-friendly, in terms of the design of the tool.
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PM
Sep 19, 2019
On the spend side, it's integrated with our accounting system and has bimonthly uploads of data. So we have pretty current spend information that we can access and build reports on.
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MP
Jan 3, 2022
The most valuable features are the sourcing and tendering processes.
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GEP SMART Cons review quotes

DD
Dec 25, 2019
I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint.
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SB
Oct 15, 2019
One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time.
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KR
Dec 23, 2019
There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that.
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LB
Sep 27, 2019
There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module.
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DG
Oct 7, 2019
We definitely have some asks for enhancements. One of the big ones we'd like to see is what we call "drag-and-drop." If I have an email that I want to maintain in the SMART record for whatever reason — for example, it has supporting information in it — I would love to be able to just drop that into the notes and attachments section without having to save it as a PDF and then upload it.
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MG
Oct 7, 2019
Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless.
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CK
Dec 16, 2019
The loading of the contracts could be a little bit easier. I'd like to see a little bit more of AI brought in, to the point that it's actually reading the contract and automating some things, like expiration dates and renewal terms. That is an area for improvement.
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LB
Nov 3, 2021
The manuals, especially the ones for the suppliers, are currently available only in English. If these can also be translated into different languages, that would be excellent.
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PM
Sep 19, 2019
We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side. There is a little bit of pushback on their part when we need stuff done. Things aren't done very efficiently. I'm still waiting on some changes that were requested well over a year-and-a-half ago.
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MP
Jan 3, 2022
While it captures all the fields and requirements, when any supplier updates or new supplier registration happens, then the supplier needs to update their bank details. Our IT team has made it so every half an hour the GEP SMART system will push the supplier to the Oracle Database. So, we have faced some problems, like bank details, etc. We addressed this issue with GEP. They are working on it to make bank details a mandatory field for any supplier and match our requirements. Their engineering team has taken up creating a customized process for us.
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Product Categories

Product Categories
Procurement Software
Contract Management Software

Popular Comparisons

Popular Comparisons
SAP Ariba Procurement vs GEP SMART Logo
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SAP Fieldglass vs GEP SMART Logo
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