GEP SMART pros and cons

Name: GEP SMART
Brand: GEP Worldwide
Rating: 4.2 (13 reviews)

Vendor: GEP Worldwide

4.2 out of 5

13 reviews
100% willing to recommend

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GEP SMART Pros review quotes

Contract165b

Contracts Administrator, Supply Management at a energy/utilities company with 501-1,000 employees

Sep 19, 2019

On the spend side, it's integrated with our accounting system and has bimonthly uploads of data. So we have pretty current spend information that we can access and build reports on.

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reviewer1196841

Manager Strategy, Resource, and Supply Chain at a energy/utilities company with 1,001-5,000 employees

Sep 27, 2019

The spend module is really amazing and lightning-fast. It can give even the most novice of analysts access to the information needed and the ability to tweak it the way they want to see it. It has a lot of flexibility.

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reviewer1202295

Procurement Analytics Manager at a manufacturing company with 10,001+ employees

Oct 6, 2019

We operate with three different systems that input data. The fact that GEP consolidates all that information into one place is a big deal for us. It streamlines that data for us.

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Reviewer4401

Senior Legal Specialist at a healthcare company with 10,001+ employees

Oct 7, 2019

I love it because everything is done within the contract module. The previous tool that we had really acted more as a repository, whereas this is the lifecycle. Once a business owner gets to the point where they want to enter into a contractual relationship with a party, from that point, including the drafting of it through to the signature on it, it covers the lifecycle. It's from the beginning to the end to even the archiving. It's all done within the tool, including e-signature.

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Reviewer57736

Senior Manager at a outsourcing company with 10,001+ employees

Oct 7, 2019

Among the most valuable features are the ability to send out purchase orders, create catalogs, and accept invoices through procurement. And the reporting function is robust.

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reviewer1202637

Executive Vice President, Head of Procurement at a media company with 1,001-5,000 employees

Oct 7, 2019

One of the most valuable features is the opportunity-identification through the spend analytics. Another is around the RFX options to benchmark various pre-qualified vendors that are invited to participate.

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Sheila Bridge

Senior Director at True Value

Oct 15, 2019

The one we use the most is the sourcing module... It's really easy to use. You don't have to train vendors. You can add a new vendor at any time, and that vendor will get an email saying, "You've been selected to participate in our RFP, and you do X to get your ID set up." That works really well.

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reviewer1251063

Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees

Dec 16, 2019

Spend gives us a way to put all of our spend in one area and use a category hierarchy to pull real-time spend data.

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reviewer1254915

Associate Director, Sourcing and Contracts Technology at a non-tech company with 1,001-5,000 employees

Dec 23, 2019

The biggest selling point for us was having the contracts repository centralized for both systems. People are able to search for a contract. Typically, before they go out to bid or engage with a supplier, procurement folks come into GEP SMART and they search for a contract and check to see if there is an existing contract in place.

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reviewer1255713

Director, Supply Chain / Design & Construction Technology at a hospitality company with 5,001-10,000 employees

Dec 25, 2019

There are additional time savings in managing communications. If you have an open RFP and there are questions, you can manage all of the questions and answers in the thread inside that RFP. All the suppliers will get any notifications that you want them to get, and everything is within the body of the RFP so you don't have to worry about things in email, outside of the system.

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GEP SMART Cons review quotes

Contract165b

Contracts Administrator, Supply Management at a energy/utilities company with 501-1,000 employees

Sep 19, 2019

We had a lot of challenges and disagreements with SMART. It's been a long road, for sure, on the contract side. There is a little bit of pushback on their part when we need stuff done. Things aren't done very efficiently. I'm still waiting on some changes that were requested well over a year-and-a-half ago.

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reviewer1196841

Manager Strategy, Resource, and Supply Chain at a energy/utilities company with 1,001-5,000 employees

Sep 27, 2019

There are certain things within the contracts module — how to upload the line items, for example — that could be done to make that utility a little more user-friendly, a little more like the sourcing module.

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reviewer1202295

Procurement Analytics Manager at a manufacturing company with 10,001+ employees

Oct 6, 2019

We didn't like their dashboard initially, but they responded to that very well. They've given us some customizable dashboards and have also made it so that the dashboards can be exported into PDF and other formats, so that we can share them with the rest of the company... That was a weakness at the beginning, but one that they have responded to adequately and we're really pleased with the result.

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Reviewer4401

Senior Legal Specialist at a healthcare company with 10,001+ employees

Oct 7, 2019

We definitely have some asks for enhancements. One of the big ones we'd like to see is what we call "drag-and-drop." If I have an email that I want to maintain in the SMART record for whatever reason — for example, it has supporting information in it — I would love to be able to just drop that into the notes and attachments section without having to save it as a PDF and then upload it.

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Reviewer57736

Senior Manager at a outsourcing company with 10,001+ employees

Oct 7, 2019

Very recently, they implemented a customer success team to manage our expectations and communicate them to their technical team. That function is relatively new and some work needs to be done to build that connection so that it's a little more seamless.

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reviewer1202637

Executive Vice President, Head of Procurement at a media company with 1,001-5,000 employees

Oct 7, 2019

Their contracts module is kind of clunky and It took a while for them to correct some of the basic functionality, some of the "Contract Management 101" functions, but it seems to be coming around. It wasn't working the way we'd expected.

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Sheila Bridge

Senior Director at True Value

Oct 15, 2019

One of the areas where they could do better is by creating more standard templates when it comes to IT cost. IT cost has various components to it and if I want a vendor to be able to reply about cost related to IT, I would have to create that template. If I want them to tell me the hardware costs, the software costs, the professional services costs, the cloud or subscription costs, etc., I would have to build that template myself. Once I built it, I could save it and use it again and again. But sometimes building a template takes a lot of time.

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reviewer1251063

Sr. Manager, Procurement & Systems Support at a media company with 1,001-5,000 employees

Dec 16, 2019

The loading of the contracts could be a little bit easier. I'd like to see a little bit more of AI brought in, to the point that it's actually reading the contract and automating some things, like expiration dates and renewal terms. That is an area for improvement.

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reviewer1254915

Associate Director, Sourcing and Contracts Technology at a non-tech company with 1,001-5,000 employees

Dec 23, 2019

There are no mechanisms for them to check up on how they refresh their data. So oftentimes, when we go into the tool and we don't see something, we alert them and they say, "Oh, the data hasn't been refreshed, so we'll go ahead and refresh it," and then what we're looking for pops up. We should not have to be the ones to tell them they need to refresh. There should be a mechanism in place for that.

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reviewer1255713

Director, Supply Chain / Design & Construction Technology at a hospitality company with 5,001-10,000 employees

Dec 25, 2019

I'd like to see drag-and-drop reporting. They have the old model for reports where you have to click the "run" button. The thing runs and then you have to export it to PowerPoint.

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