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Digium Switchvox vs IceWarp comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Switchvox
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Unified Communications (4th), IP Telephony & Unified Communications (3rd)
IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (11th)
 

Mindshare comparison

Digium Switchvox and IceWarp aren’t in the same category and serve different purposes. Digium Switchvox is designed for Unified Communications and holds a mindshare of 6.1%, up 3.7% compared to last year.
IceWarp, on the other hand, focuses on Email Applications, holds 4.7% mindshare, down 5.2% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Digium Switchvox6.1%
Cisco Unified Communications8.6%
3CX Live Chat8.4%
Other76.9%
Unified Communications
Email Applications Mindshare Distribution
ProductMindshare (%)
IceWarp4.7%
Google Workspace17.7%
Amazon WorkMail11.1%
Other66.5%
Email Applications
 

Featured Reviews

it_user489357 - PeerSpot reviewer
Consulting Partner at a tech services company with 51-200 employees
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others"
"Call Center Management is easier now and our staff are very happy with the new Switchvox."
"The solution's voice services work well for our company."
"It's scalable and stable."
"IceWarp offers very extended cross-platform communication solutions."
"Its price is the most valuable. It is definitely one of the lowest price solutions."
"As the license of our company is very affordable per year and per user, and considering the almost-zero administration needs, I would say that the cost is returned in the first three months, compared to other solutions."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"The solution is easy to manage and includes features such as smart documents and the archiving of user data."
"With all of the features that are available for the users included with the license, it is reasonably priced."
 

Cons

"The switchvox mobile app."
"The Exchange compatibility mode is rather limited."
"Although the documentation is extensive and in depth, you must familiarize yourself with it before taking full advantage of the product."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"The solution needs improvements in security, particularly regarding document management."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"It is difficult to disable user rights on the console so some users accidentally delete their documents or user details."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
 

Pricing and Cost Advice

Information not available
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"There are various licensing plans available based on geographic zone."
"I don't see any challenges for the Indian market. For example, 1 GB is available for around 399 INR, and 2 GB for 499 INR. They offer a range of plans, from basic to professional and enterprise, with multiple features. IceWarp's aggressive pricing is competitive compared to other market solutions like Zoho and Microsoft. One significant advantage is that IceWarp does not impose user capping like Google and Microsoft, which allows for substantial cost savings and flexibility in user conversion."
"I would rate the pricing and eight out of ten."
"Pricing and licensing is very competitive and in some cases, cheap."
"The solution is priced well."
"It is definitely one of the lowest price solutions."
"Costs far less than other solutions."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
14%
Comms Service Provider
14%
Outsourcing Company
11%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
 

Questions from the Community

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What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What is your primary use case for IceWarp?
We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premis...
 

Also Known As

Switchvox
No data available
 

Overview

 

Sample Customers

CORAF/Wecard
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: October 2026.
920,769 professionals have used our research since 2012.