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Digium Switchvox vs IceWarp comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Digium Switchvox
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
Unified Communications (6th), IP Telephony & Unified Communications (5th)
IceWarp
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
17
Ranking in other categories
Email Applications (8th)
 

Mindshare comparison

Digium Switchvox and IceWarp aren’t in the same category and serve different purposes. Digium Switchvox is designed for Unified Communications and holds a mindshare of 5.4%, up 2.4% compared to last year.
IceWarp, on the other hand, focuses on Email Applications, holds 4.6% mindshare, down 5.2% since last year.
Unified Communications Mindshare Distribution
ProductMindshare (%)
Digium Switchvox5.4%
Cisco Unified Communications8.8%
3CX Live Chat7.8%
Other78.0%
Unified Communications
Email Applications Mindshare Distribution
ProductMindshare (%)
IceWarp4.6%
Google Workspace16.6%
Amazon WorkMail10.4%
Other68.4%
Email Applications
 

Featured Reviews

it_user489357 - PeerSpot reviewer
Consulting Partner at a tech services company with 51-200 employees
The Switchboard Redesign, Wall board in Switchboard, and Browser based video conferencing are extremely valuable.
Switchboard Redesign & Widget  Wall board in Switchboard Browser based video conferencing  Mobile App REST Interface  Call Center Management is easier now  Switchvox responsiveness has improve greatly  Our staff are very happy with the new Switchvox UI & UX of the Mobile App Experience with…
AvinashLotke - PeerSpot reviewer
Delivery Head at Team Computers
Useful for collaboration and storage but improvement is needed in API integration
The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory. I think IceWarp needs to improve in a few areas. They have two types of admin consoles - a web-based one and a remote one. I'd like to see these combined into a single web-based admin console. The log reading and information system also needs improvement. The current way of showing incoming and outgoing logs isn't very clear. For new users, it's hard to understand these logs, especially compared to Office 365 and other systems with easier-to-read logs. They should also add an export option to get all logs with a single click whenever we need them.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Call Center Management is easier now and our staff are very happy with the new Switchvox."
"Follow Me feature offers me the convenience of communication from anywhere Easily drag and drop calls to others"
"IceWarp has multiple applications that are easy to use for many people."
"The solution's voice services work well for our company."
"The product is used very extensively in my company since we have around 1,500 users using it. Also, there is no requirement for any administrators to manage the product by the people who own the solution."
"IceWarp offers very extended cross-platform communication solutions."
"The groupware module is the most valuable feature."
"The most valuable feature of IceWarp is the chat rooms and file-sharing, they are useful. It is convenient that everything is in one place. You can easily share and collaborate documents, making the program's unity a significant advantage."
"It has great communication capabilities for team chatting and web conferences."
"The solution has a very good log-in to the UI when compared to other solutions."
 

Cons

"The switchvox mobile app."
"The exchange compatibility mode is rather limited. Their technical support can also be better. They only provide online support, and there should be some option for escalating."
"The solution has traditional SSL integration, SAML, and Federation Services. In its latest version, it added SAML integration. However, it needs to work on API integration, especially for dashboards or integration with SAP for log and data system management. It doesn't yet have the kind of API that Google and Microsoft provide for synchronizing users with Active Directory."
"The tool's configuration capabilities are not straightforward. Apart from that, if I want to archive emails into a vault so that they can be retrieved again later, the integration doesn't work, and IceWarp crashes."
"The Exchange compatibility mode is rather limited."
"Support should be improved. Most of the time, the queries are not resolved within the SLA."
"Our customers sometimes have problems receiving mail."
"The solution should improve the mailing list feature. Google has a similar feature where you can automate sending files to different people in a sequence, but that feature is no longer available in the current version of IceWarp. Other features may also have been removed in the current version."
"With multiple databases for VOIP, chat and web IMAP, maintenance is cumbersome."
 

Pricing and Cost Advice

Information not available
"The license is based on the number of users."
"Costs far less than other solutions."
"Price-wise, it's a cheaper solution, without a doubt. Price is the reason we are still using the tool."
"There are various licensing plans available based on geographic zone."
"The solution is inexpensive which is its main benefit."
"I would rate the pricing and eight out of ten."
"The solution is priced well."
"Pricing and licensing is very competitive and in some cases, cheap."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
15%
Manufacturing Company
13%
Outsourcing Company
10%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise5
 

Questions from the Community

Ask a question
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What is your experience regarding pricing and costs for IceWarp?
IceWarp was very cost-effective, offering services at a significantly lower cost than Google, which was appealing for our organization.
What needs improvement with IceWarp?
The solution needs improvements in security, particularly regarding document management. Users currently have the rights to delete smart documents, which poses a challenge for administrators. A mor...
What is your primary use case for IceWarp?
We managed approximately one thousand user accounts with IceWarp for company communications. We utilized features such as smart attachments and document solutions. Our setup was primarily on-premis...
 

Also Known As

Switchvox
No data available
 

Overview

 

Sample Customers

CORAF/Wecard
Marriott, Toyota, Sony, Wendy's, Canon
Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications. Updated: September 2026.
913,806 professionals have used our research since 2012.