DIGITAL CX vs Sprout Social comparison

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DIGITAL CX

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Executive Summary

We performed a comparison between DIGITAL CX and Sprout Social based on real PeerSpot user reviews.

Find out in this report how the two Social CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed DIGITAL CX vs. Sprout Social Report (Updated: September 2026).

DIGITAL CX vs. Sprout Social

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Helped 915,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DIGITAL CX

Ranking in Social CRM

7th

Average Rating

9.0

Reviews Sentiment

5.9

Number of Reviews

Ranking in other categories

Customer Communications Management (CCM) (4th), Customer Experience Management (11th)

Sprout Social

Ranking in Social CRM

2nd

Average Rating

8.2

Number of Reviews

Ranking in other categories

Social Media Management Solutions (3rd), Social Media Analytics Software (1st), AI Customer Experience Personalization (10th), AI Content Creation (3rd)

Mindshare comparison

As of October 2026, in the Social CRM category, the mindshare of DIGITAL CX is 2.9%, up from 2.6% compared to the previous year. The mindshare of Sprout Social is 9.7%, up from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Social CRM Mindshare Distribution
Product	Mindshare (%)
Sprout Social	9.7%
DIGITAL CX	2.9%
Other	87.4%

Social CRM

Featured Reviews

Jesus Villarreal

IT Specialist

Unified communication has reduced global calling costs and supports organized departmental workflows

The best features that DIGITAL CX offers are making international calls, the chat functionality, and the fax capability. We still use fax as some institutions require fax documentation to be sent to us. Adding users is very easy, and the setup is straightforward. The support from RingCentral is exceptional. The international calling capabilities and low costs are outstanding. DIGITAL CX has positively impacted my organization through cost reduction. Currently, we do not assign direct lines to most users. We have very few direct lines, and the cost is much lower by simply creating extensions and only authorizing certain users to make international calls. Last year we started making the adjustment, and we reduced costs from 4,000 dollars to 2,000 dollars in just a couple of months.

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Mirella Karpiesiuk

Social Engagement Manager at a healthcare company with 10,001+ employees

Centralized social channels have transformed daily engagement and reporting workflows

Regarding how Sprout Social can be improved, these are very minor areas. Sometimes we have this metric called action rate, which reflects how fast a message has been touched in Sprout Social, whether that is the message being tagged, responded to, or closed out. Apparently, we cannot get a 100% action rate because some responses come in that are auto-replied to, and that action rate misses that. I think this is one thing that can be improved: figuring out how to count those auto-responded messages. This is a niche area. Outside of that, I do not have much advice for improvements in Sprout Social; I truly think it is a hub of value and provides a lot for us. The user interface is great; it is super friendly. For someone who has never touched it before, I knew where everything was and maneuvered through it within a week of using it. The integrations are seamless with all of our social media accounts: Reddit, YouTube, Instagram, Facebook, and all of that. We can also export data and PDF files, which helps us with other projects. I see very minimal improvements needed on my end; I think it is a very valuable program that we use.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My advice to others looking into using DIGITAL CX is to go for this product because it is the most important thing for reaching out to suppliers and customers."

"RingCentral has a good implementation of voice over IP and is easy to use, enabling a range of VoIP functions."

"DIGITAL CX has positively impacted my organization through cost reduction; last year we started making the adjustment, and we reduced costs from 4,000 dollars to 2,000 dollars in just a couple of months."

"Sprout Social is the best; it is very good, actually, because I have used Intercom and Zendesk, but when I look at the different software I have used as a customer service agent, I would go for Sprout Social as it is more complete and easy to navigate."

"Using Sprout Social helps us post content within peak active windows; by having that content scheduled in advance, we can better reach our more active audience times, which has a direct correlation to increased engagement and impressions."

"My main use case for Sprout Social is enterprise-level social media management and analytics, and I use it for all my social media operations, from publishing, customer care, and social listening through one channel."

"Sprout Social has positively impacted my organization by allowing us to streamline the scheduling of content, get ahead of everything so we can focus on the present, and pivot when necessary based on what is happening or not happening."

"Sprout Social has saved us a lot of time, provided the convenience of a single login to multiple socials, and requires less time for training, making it very easy to use and start using it."

"Sprout Social has positively impacted our organization by aligning with our team goals and being very efficient at scheduling, publishing, and pulling analytics."

"Sprout Social impacts my organization positively by allowing me to gauge the sentiment around different topics and helping me to stay on top of my social media growth and reporting."

"The only outcome I have seen in my workflow because of Sprout Social is the time, as the same thing if I do manually will cost me around maybe one day or two days, and using Sprout Social this time has shortened to maybe one hour or one and a half hour maximum."

More Sprout Social pros

Cons

"Sometimes if there is a network issue from the supplier's end, not from our side, we need to think about how we can improve in those scenarios."

"I believe DIGITAL CX could be improved by making certain menus easier to find."

"RingCentral could improve by incorporating more advanced AI functionalities, as Zoom currently has AI integrated across their products."

"Pricing on RingCentral can be confusing due to numerous surcharges and fees, making it important to consider all fees for a true comparison with other services."

"It is not perfect. Sometimes its information or its syncing to platforms is clunky, so you end up having slightly wrong information or data."

"If you do not already have existing solutions and you are using the platform to help schedule out marketing campaigns, it will not be that helpful."

"My advice to others considering Sprout Social is that I believe it is a good platform to use temporarily for some clients, but it does not scale well for growth."

"Sprout Social could be improved by being able to schedule out Stories, which is a current limitation."

"Realistically, I find the pricing quite high."

"Sometimes, when it comes to user experience, it's really hard to tag businesses in the copy because the way they appear in the dropdown is really slow, and it doesn't always find them, even when I use the at symbol to tag them."

"Sprout Social can be improved because the user experience of having hundreds of channels to navigate can be quite fiddly, especially when trying to bulk post."

"I know Sprout Social is expensive; it is on the higher side."

More Sprout Social cons

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Top Industries

By visitors reading reviews

Manufacturing Company

27%

Construction Company

13%

Comms Service Provider

11%

Insurance Company

Financial Services Firm

16%

Outsourcing Company

13%

Manufacturing Company

10%

University

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	18

Questions from the Community

What is your experience regarding pricing and costs for DIGITAL CX?

My experience with the pricing, implementation cost, and licenses of DIGITAL CX has been very good. As I mentioned, the cost was reduced significantly. We have carried out a substantial cost reduct...

What needs improvement with DIGITAL CX?

I believe DIGITAL CX could be improved by making certain menus easier to find. The manuals do not contain sufficient information and do not specify certain cases. In those situations, I sometimes h...

What is your primary use case for DIGITAL CX?

DIGITAL CX serves as the main communication platform in my organization for both internal and external purposes. I use DIGITAL CX for internal communication to facilitate intercommunication between...

What is your experience regarding pricing and costs for Sprout Social?

We do not mind the setup cost because the organization provides whatever we are asking for, and we are just working on it. We do not know much about pricing and setup costs as we have a separate te...

What needs improvement with Sprout Social?

I think enhanced AI features as well as APIs to talk to CRM programs would certainly make Sprout Social more efficient. Regarding Sprout Social's AI capabilities, I currently think they manage it w...

What is your primary use case for Sprout Social?

My main use case for Sprout Social is management of the social media channels at Harman, where we manage it for eight plus brands across key platforms like Facebook, Instagram, LinkedIn, TikTok, an...

Qualtrics XM Platform vs DIGITAL CX

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Product Reports

Customer Experience Management

Download DIGITAL CX product report

Download Sprout Social product report

Also Known As

Dimelo, a Ring Central Company

No data available

Overview

DIGITAL CX optimizes customer interactions with efficient digital engagement ensuring seamless experiences across multiple channels. This solution is designed to elevate customer satisfaction and meet evolving expectations effectively.

DIGITAL CX streamlines digital interactions to foster engagement and loyalty. It offers robust features that simplify processes and enhance user experiences. Designed for effective communication, DIGITAL CX supports omnichannel engagement, ensuring consistency and personalization. This flexibility addresses diverse customer needs and supports businesses in developing synchronized strategies to improve customer journeys.

What features define DIGITAL CX?

Omnichannel Support: Ensures consistent experiences across email, chat, and social media.
Personalization Tools: Adapts content based on customer data and behavior.
Automation Capabilities: Streamlines workflows to improve response times and efficiency.
Analytics and Insights: Provides data-driven insights for informed decision-making.
Scalability: Grows with business needs, accommodating more users and increased interactions.

What ROI and benefits should users review?

Improved Customer Satisfaction: Enhances user experience leading to higher retention rates.
Increased Efficiency: Automates routine tasks reducing operational costs.
Enhanced Engagement: Personalizes interactions fostering stronger customer relationships.
Actionable Insights: Delivers valuable analytics for strategic planning.
Scalable Infrastructure: Supports business expansion without disruption.

Industries like retail, telecommunications, and financial services adopt DIGITAL CX for its tailored capabilities. Retailers use it to personalize shopping experiences across online and offline platforms, enhancing customer satisfaction. Telecommunications leverage its communication tools to manage high-volume inquiries efficiently. Financial services apply DIGITAL CX analytics to understand customer trends and tailor offerings, ensuring competitive edge.

RingCentral

Sprout Social provides social media management solutions with strengths in scheduling, analytics, and audience insights, assisting businesses in refining strategies.

Known for its intuitive interface and unified platform, Sprout Social supports efficient management across networks like Instagram, Facebook, and Twitter. It facilitates campaign coordination, communication centralization, and derives insightful reports on audience interactions. The platform’s social listening aids in tracking mentions and engaging with followers. Despite acclaim for its features, challenges include high pricing and a learning curve due to feature complexity. Feedback calls for improved data customization, image support, and third-party integrations.

What are the key features of Sprout Social?

Post Scheduling: Efficiently plan and automate posts across multiple accounts.
Smart Inbox: Centralizes messages from all social networks for streamlined communication.
Advanced Analytics: Offers comprehensive insights into audience engagement and performance metrics.
Social Listening: Monitors brand mentions for improved interaction and responsiveness.
Content Planning: Supports structured scheduling and publication to maintain brand consistency.

What benefits or ROI should users look for?

Time-Saving: Features like bulk scheduling enhance productivity and efficiency.
Audience Engagement: Detailed analytics help improve strategies and increase interaction rates.
Campaign Coordination: Centralized communication simplifies cross-platform management.
Brand Consistency: Ensures uniform messaging and adherence to brand guidelines.

In healthcare, there is a need for more tailored tools and templates. The industry seeks enhancements in analytics, scheduling, and integration capabilities. Non-marketing teams require simplified access to analytics and smoother integration with a broad range of social networks, including TikTok.

Sample Customers

Orange, SCNF, AXA, Total, Cdiscount, DB, PMU, Ooredoo, Telenor, BNP...

Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith

DIGITAL CX vs. Sprout Social