We performed a comparison between Devolutions Remote Desktop Manager and TeamViewer based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."With the integrated VPN providers you are able to link the VPN entry directly to the session or entire folders, so you no longer have to configure the VPN manually on the machine."
""Inherited" function for credentials - Configure the desired credential at one (top) location, and use the Inherited function on all sub-connections that should use this credential."
"It saves a lot of time for all of our IT staff from having to just use the RDP Windows client and reenter each server every time we access a different system."
"The ability to have all the connection information in one location saves so much time from trying to manage the same information across different applications."
"Allows us to configure limited access to resources with the security-based role feature (which we use for trainees and new employees)."
"Devolutions's team is constantly making improvements to their products. If you submit a feature request, they are usually quick to implement it."
"Integration with a third party credential storage, web login, and VPN are the most usable and useful functions at the moment."
"It really helps to have all the data already pre-entered and all I have to do is enter the password."
"TeamViewer has a lot of options for deploying the Hosts, where you can mass deploy them very easily, and you can pre-configure them."
"From my perspective, the most important is the login."
"Ease of use was the number-one thing. It's an industry leader for ease of use, specifically on the client-side, which is the absolutely critical thing. If I want to connect to somebody, how easily can I — without seeing their computer — walk them through the steps to install it to a point where I can key in the code and help them resolve their situation?... TeamViewer is just a dead-solid, easy answer."
"The most valuable feature of TeamViewer is user-friendliness."
"The most valuable feature of TeamViewer is its ease of use."
"TeamViewer is a scalable solution."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
"TeamViewer is a step ahead of solutions like, for example, AnyDesk."
"The filing system of connections is a little clunky, but is completely functional."
"The RDM client (.NET issue, actually) can stall or lock up while it clears communication threads to the server."
"Maybe some clipboard functions could be added along with integration of different software."
"If there was a way to streamline the process, it would make it nice."
"There are always bugs to squash, beyond that, it is really kind of difficult for new users to discover and use many of the features due to the bewildering array of choices and ways to do things."
"Sometimes the manual inventory of some entries hangs, and RDM must be closed via task manager."
"The only complaint I have heard is there are too many updates. Each time there is an update (the app prompts to upgrade), it can be time consuming, especially when sometimes there are multiple updates per week."
"Security roles could be improved, especially by enabling renaming of a role."
"The solution could improve by increasing or removing the time limitation on the use of a session."
"Considering the earlier versions of the product, I think TeamViewer used to slow down the systems."
"I didn't like the fact that you had to install a client for remote support. If you didn't install the client, you were very limited in terms of what you could do. For a whole enterprise, it is just not an easy task to install a client on everything. Even if you're using SCCM, it is an undertaking. For transient clients that you don't necessarily support a hundred percent of the time, it would be nice to be able to connect to them and support their issues without having to install something on their machines. In my previous company, we were looking at this solution as being a collaborative tool for the enterprise in terms of video conferencing, calling, and scheduling. They were working on bringing a bunch of products together to make their suite a little more integrated, but it really wasn't at the point where we wanted it to be in terms of integration. We looked at it, reviewed it, and tested it out a bit. We then decided to go with Microsoft Teams. It has the clunkiness of having separate modules that aren't totally integrated. There are different methods for doing different things, which makes it a little bit more complicated. There should be the same way whether you are doing remote support or just calls."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"Voice communication and screen communication or face-to-face communication could be improved."
"I'm not sure if they provide good quality audio alongside screensharing."
"If were to I put myself in the seat of a small business owner, I would prefer TeamViewer to be more of a pay-once-and-own-it solution, rather than paying via a subscription model (although I am using the free version). Only annual subscriptions are available. It makes paying for it the first time seem a little daunting."
"It becomes complicated to switch from one monitor to another for different windows."
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Devolutions Remote Desktop Manager is ranked 26th in Remote Access while TeamViewer is ranked 1st in Remote Access with 85 reviews. Devolutions Remote Desktop Manager is rated 9.8, while TeamViewer is rated 8.6. The top reviewer of Devolutions Remote Desktop Manager writes "Best remote connection manager you can use today". On the other hand, the top reviewer of TeamViewer writes "Solid cross-platform remote control, but with kludgy central management and some serious feature issues on macOS". Devolutions Remote Desktop Manager is most compared with Microsoft Remote Desktop Services, BeyondTrust Remote Support and VNC Connect, whereas TeamViewer is most compared with TeamViewer Tensor, Microsoft Remote Desktop Services, Parallels Access, ISL Online and BeyondTrust Remote Support. See our Devolutions Remote Desktop Manager vs. TeamViewer report.
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