Deskpro offers a comprehensive platform for efficient customer service management, supporting businesses with ticketing, live chat, and self-service features to streamline communication workflows.
Designed to cater to intricate requirements, Deskpro provides tools that enhance customer interactions and internal support operations. It integrates with other systems, offering a unified customer service portal. Suitable for enterprises seeking to optimize their support infrastructure, Deskpro adapts to complex environments, ensuring seamless communication. It offers customizable ticketing workflows and in-depth reporting, making it a valuable asset for businesses aiming to elevate their support.
What are Deskpro's key features? - Ticket Management: Streamlines customer queries through an organized ticketing system.
- Live Chat: Provides real-time communication with customers for immediate assistance.
- Integration Support: Connects seamlessly with existing systems for cohesive operations.
- Self-Service Portal: Empowers customers to find solutions independently through a comprehensive knowledge base.
- Reporting Tools: Offers advanced analytics to monitor performance and optimize support strategies.
What benefits should users look for when evaluating Deskpro? - Improved Efficiency: Reduces response times with streamlined processes.
- Customer Satisfaction: Enhances user experience through effective interactions.
- Cost Reduction: Lowers operational costs with scalable support solutions.
- Enhanced Collaboration: Promotes teamwork with shared access to customer information.
In industries like healthcare and finance, Deskpro is implemented to manage sensitive customer information securely while maintaining regulatory compliance. In retail, it's used to handle customer inquiries across multiple channels, ensuring a consistent and responsive support experience.
Excellent service management made easy : Happy customers are the goal of every supporting department. We understand. That’s why we’ve created a solution that helps you improve customer communication, manage workflows and keep track of assets. But above all: our software is simple and attractive. This not only makes it pleasant to use, but also quick to adopt. You’re looking to deliver excellent service from day one – and TOPdesk is here to help.
TOPdesk delivers one integrated service platform for IT, FM, HR and other Service departments with a build Self Service Portal, asset management, reporting and integration platform( see also our TOPdesk Marketplace for selection of connectors).
Some key features include : Call Management, Incident and Service Request Management, Service Catalogue, Asset & Configuration Management, Problem Management, Change Management, Project Management, Operations Management, Reservations Management, Stock & Order Management, Contract Management and SLA's, Survey Management, Self Service Portal, Form designer, Portal designer, Event & Action Management, Knowlegde Base, Report wizards, Resource Management, Barcode, CAD and Exchange integration
TOPdesk helps you streamline your ITIL, Agile, Sox, KCS, ASL/BISL, GDPR compliance
Result at our global customer base : 98% customer retention rate
99% of our implementations within budget and timeframe
90% up and running within 3 month
NPS score of 35 (4500 cusotmers)
98% customer recommondation score
4,7 score at Gartner Peer Insights
Our ecosystem consist of :
4500 customers across 45 countries
> 300.000 daily users
> 15.000.000 supported end-users
40+ partners
What makes TOPdesk unique?
• ITIL-based modules for all your service needs: from Ticket and Asset Management to Reservations Management
• License based on end users or service agents, whateveris best for you
• Unlimited number of assets or self service users
• Easy to implement: get up and running quickly
• Choose between on-premises or SaaS
