Dell CloudIQ vs Splunk ITSI (IT Service Intelligence) comparison

The compared Dell Technologies and Splunk solutions aren't in the same category. Dell Technologies is ranked #31 in IM , with an average rating of 8.3, and holds a 0.9% mindshare in the category. Splunk is ranked #4 in IMS , with an average rating of 8.2, and holds a 3.6% mindshare. Additionally, 90% of Dell Technologies users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.

Dell CloudIQ

Read 9 Dell CloudIQ reviews

1,534 Views
526 Comparison Views

90% willing to recommend

Splunk ITSI (IT Service Int...

Read 50 Splunk ITSI (IT Service Intelligence) reviews

212 Views
22 Comparison Views

97% willing to recommend

Dell CloudIQ

Splunk ITSI (IT Service Int...

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Executive Summary

We performed a comparison between Dell CloudIQ and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Dell CloudIQ vs. Splunk ITSI (IT Service Intelligence) Report (Updated: January 2024).

Buyer's Guide

Dell CloudIQ vs. Splunk ITSI (IT Service Intelligence)

January 2024

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Helped 856,856 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dell CloudIQ

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (31st)

Splunk ITSI (IT Service Int...

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (12th), IT Alerting and Incident Management (4th)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. Dell CloudIQ is designed for IT Infrastructure Monitoring and holds a mindshare of 0.9%, down 1.2% compared to last year.
Splunk ITSI (IT Service Intelligence), on the other hand, focuses on IT Alerting and Incident Management, holds 3.6% mindshare, up 1.5% since last year.

IT Infrastructure Monitoring

IT Alerting and Incident Management

Featured Reviews

ClaudioSalgado

IT Architect Consultant at RTFM

Has proactive monitoring with predictive insights and a user-friendly interface

Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually. It provides a status with traffic light colors, where red indicates danger, yellow means attention is needed, and green represents normal conditions to easily understand the health of the environment. The quick overview aids in decision-making. Additionally, CloudIQ's predictive capabilities, which are enhanced by artificial intelligence, have improved operational efficiency by providing proactive information to prevent issues before they arise.

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Srinivasulu Soolluru

Splunk ITSI Developer at Tata Consultancy

It speeds up incident response by automating alerts and ticket creation

When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's convenient because you can access it from a mobile device without needing a laptop."

"I rate CloudIQ a ten out of ten."

"CloudIQ allows us to monitor our servers centrally, and we can receive notifications in case of issues, like a potential hard drive failure."

"Has really nice roll-up dashboards."

"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."

"The dashboard is clear and user-friendly."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually."

More Dell CloudIQ pros

"Having a structure on how to resolve incidents is the most valuable aspect."

"I find the episode review, glass tables, and correlation search features very useful."

"The most valuable features are the service analyzer and Glass Tables."

"The feature that stood out to me most from Splunk IT Service Intelligence (ITSI) was automated dashboarding or reporting. The solution lists the severity level of issues, and the response times."

"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."

"The solution has been stable."

"The most valuable feature of ITSI is the service KPIs. No other tool provides you with the same level of observability and enterprise security or the search and reporting applications."

"Splunk ITSI can be easily integrated with the incident management platform. You can automate workflows and certain actions can be taken."

More Splunk ITSI (IT Service Intelligence) pros

Cons

"The process of upgrading could be streamlined."

"In terms of improvement, they should enhance the product range."

"Doesn't do well in terms of integrating with technologies other than Dell."

"The reporting capabilities of this solution could be improved."

"There is a need for improvement in predictive maintenance, which I assume is somewhat AI-driven."

"The main limitation of CloudIQ is that it is intended to be used exclusively with Dell hardware."

"PowerScale is the only file system offered and that is limiting."

"It can improve the reporting facility to create custom reports or dashboards."

More Dell CloudIQ cons

"We experience occasional delays in receiving solutions from Splunk technical support. Splunk's support for P3 cases seems inadequate, as they frequently switch support personnel. For instance, in a single P3 case, we had three different technical support representatives assigned. We were ultimately forced to escalate the issue to our account manager to get it resolved. In essence, we never receive complete support from a single point of contact; instead, the support team keeps changing, necessitating us to explain the problem from scratch each time."

"When we check the service analyzer, and we have custom inputs, there are issues."

"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."

"If they can somehow integrate it with AI in the near future, it will definitely be a game changer."

"The UI could be updated. Some elements of the KPI section aren't where you'd expect. It looks like a website from 2010 or maybe older. You can't change some things, like if it doesn't word-wrap well. For example, if you have a long list of KPIs that exceed a character limit, you need to hover over them and wait for the HTML text to pop up to see which KPI it is."

"When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature."

"The solution should integrate more features in NEAP."

"The data recovery has room for improvement."

More Splunk ITSI (IT Service Intelligence) cons

Pricing and Cost Advice

"I believe it is a free product because we don't pay for it."

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"Splunk is pretty expensive, but it gives you a decent insight into the data. It is easy to learn, and ITSI has a great interface. You can run those queries and pass the data. I"

"Splunk ITSI is expensive."

"It would have been good if the product cost was much lower."

"Pricing was pretty good, and it is possible to just add on the features we want."

"Splunk ITSI is a pay-per-use service that is priced fairly based on the amount of data we use."

"It is interesting. I am not involved that much lately, but if I recall correctly, you license primarily on the volume of data that you are using in Splunk ITSI, but there is no way Splunk can ever check if that is true, so that is interesting. We are not doing it, but someone can pretend to just use 10%, and it would be super cheap. It is tricky, but it is more tricky for Splunk than for us."

"Splunk ITSI is expensive."

"It depends on how big an organization is. If we have a lot of resources, the licensing needs to be upgraded. If we have a small environment, the licensing cost is definitely going to be less."

More Splunk ITSI (IT Service Intelligence) pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

14%

Financial Services Firm

12%

Government

Financial Services Firm

20%

Computer Software Company

13%

Government

11%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Dell CloudIQ?

It can improve the reporting facility to create custom reports or dashboards.

See all answers

What is your primary use case for Dell CloudIQ?

I use it for monitoring environment security today. I look at security, capacity, and availability in our environment.

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What advice do you have for others considering Dell CloudIQ?

I would rate the overall product an eight out of ten.

See all answers

What do you like most about Splunk ITSI (IT Service Intelligence)?

Our mean time to detect is down to five minutes.

See all answers

What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?

Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.

See all answers

What needs improvement with Splunk ITSI (IT Service Intelligence)?

Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...

See all answers

Comparisons

HPE OneView vs Dell CloudIQ

Compared 26% of the time

Cisco Intersight vs Dell CloudIQ

Compared 22% of the time

Datadog vs Dell CloudIQ

Compared 8% of the time

NetApp Cloud Insights vs Dell CloudIQ

Compared 7% of the time

Zabbix vs Dell CloudIQ

Compared 7% of the time

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Compared 17% of the time

Dynatrace vs Splunk ITSI (IT Service Intelligence)

Compared 13% of the time

OpsRamp vs Splunk ITSI (IT Service Intelligence)

Compared 10% of the time

BigPanda vs Splunk ITSI (IT Service Intelligence)

Compared 9% of the time

Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)

Compared 8% of the time

More Splunk ITSI (IT Service Intelligence) Competitors

Product Reports

Buyer's Guide

IT Infrastructure Monitoring

May 2025

Download Dell CloudIQ product report

Buyer's Guide

Splunk ITSI (IT Service Intelligence)

May 2025

Splunk ITSI (IT Service Intelligence) report

Download Splunk ITSI (IT Service Intelligence) product report

Overview

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

Dell Technologies

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services.

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact.

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance.

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk

Sample Customers

North Carolina State University

TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau

Buyer's Guide

Dell CloudIQ vs. Splunk ITSI (IT Service Intelligence)

January 2024

Free Report: Dell CloudIQ vs. Splunk ITSI (IT Service Intelligence)

Find out what your peers are saying about Dell CloudIQ vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: January 2024.

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