We performed a comparison between Dell CloudIQ and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Has really nice roll-up dashboards."
"Fewer vulnerabilities have been observed in the four years we have used the solution."
"The tool for forecasting capacity is valuable."
"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."
"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."
"Has service mapping, impact management, metric intelligence and health of analytics."
"The way this solution has helped us is that it improved our communication."
"ServiceNow IT Operations Management is a stable product."
"I like the solution due to the fact that it's scalable."
"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."
"It's easy to set up."
"The scalability of ServiceNow is good."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"Doesn't do well in terms of integrating with technologies other than Dell."
"PowerScale is the only file system offered and that is limiting."
"Supporting legacy systems is an area that can be improved."
"The reporting capabilities of this solution could be improved."
"In terms of improvement, they should enhance the product range."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"The tool can be improved by including more detailed information to assist new users."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"It should have better integrations with other solutions."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"I advise others not to customize a lot while using the solution."
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Dell CloudIQ is ranked 41st in IT Infrastructure Monitoring with 5 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. Dell CloudIQ is rated 7.8, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Dell CloudIQ writes "Easily visualize your environment's performance and forecast its capacity". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Dell CloudIQ is most compared with HPE OneView, Moogsoft, Cisco Intersight, Lenovo XClarity Orchestrator and NetApp Cloud Insights, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Dell CloudIQ vs. ServiceNow IT Operations Management report.
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We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
