Dell CloudIQ vs ServiceNow IT Operations Management comparison

Dell Technologies and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Dell Technologies is ranked #37 with an average rating of 8.3, while ServiceNow is ranked #15 with an average rating of 8.1. Dell Technologies holds a 0.9% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 90% of Dell Technologies users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

Dell CloudIQ

Read 10 Dell CloudIQ reviews

2,765 Views
2,682 Comparison Views

90% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

8,308 Views
3,988 Comparison Views

95% willing to recommend

Dell CloudIQ

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Dell CloudIQ and ServiceNow IT Operations Management operate in the IT infrastructure management domain. Dell CloudIQ is often recognized for its cost-effectiveness, whereas ServiceNow IT Operations Management is appreciated for its comprehensive feature set.

Features: Dell CloudIQ delivers predictive analytics, real-time monitoring, and seamless integration with Dell EMC infrastructure. ServiceNow IT Operations Management offers a broad range of IT service management features, advanced automation, and robust incident management, providing value particularly for enterprises needing a complete IT management solution.

Room for Improvement: Dell CloudIQ may enhance its capabilities by expanding beyond the Dell ecosystem, improving third-party integration, and adding advanced AI-driven insights. ServiceNow IT Operations Management could benefit from simplifying its setup process, reducing the complexity of its customization options, and streamlining its user interface to enhance user-friendliness.

Ease of Deployment and Customer Service: Dell CloudIQ offers straightforward deployment within the Dell ecosystem, facilitating efficient onboarding. ServiceNow IT Operations Management, while highly flexible, may require more complex setup due to its expansive features and customization options, making initial deployment potentially challenging.

Pricing and ROI: Dell CloudIQ is highlighted for lower setup costs, appealing to businesses seeking cost efficiency. ServiceNow IT Operations Management, despite a higher initial investment, potentially offers greater ROI through its extensive features and scalability. Exact pricing details vary and are typically based on specific business agreements and the scale of deployment.

To learn more, read our detailed Dell CloudIQ vs. ServiceNow IT Operations Management Report (Updated: August 2026).

Buyer's Guide

Dell CloudIQ vs. ServiceNow IT Operations Management

August 2026

Download the complete report

Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

37th

Average Rating

8.0

Reviews Sentiment

5.7

Number of Reviews

Ranking in other categories

No ranking in other categories

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

15th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (2nd), Cloud Management (13th), AIOps (3rd)

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 0.9%, down from 0.9% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
Dell CloudIQ	0.9%
Other	98.0%

IT Infrastructure Monitoring

Featured Reviews

Haseeb Sheikh

Senior Manager Enterprise Solutions at a media company with 201-500 employees

Proactive monitoring has improved availability and capacity reporting for my infrastructure

The current features including availability, performance, and capacity are good enough, and I think more of better alerting along with improved thresholds of alerts should be implemented. It is helpful, but it should also include the capability to detect zero-day attacks if there are any. I think the remediation could have been better. For example, if I am upgrading my firmware or BIOS or firmware of the infrastructure, it should give me exact CVSS scores and remediation data provided against the CVSS scores. I think the Dell CloudIQ app could be more interactive. If there is a possibility that I can open tickets or SRs via the Dell CloudIQ app, that would be a good feature.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The mobile application is the most valuable feature for us; we can monitor all the storages on our phones, and it's really good."

"We chose this solution because it is a free product offered from Dell which you can use to monitor, manage and optimize cybersecurity."

"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."

"Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually."

"The tool for forecasting capacity is valuable."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"I use Dell CloudIQ for the availability and capacity reporting, which is very helpful in terms of capacity and availability reporting, and if there is any fault or faulty drive or faulty part, I am alerted on time with that, which is the main benefit that avoids any unplanned outage."

"This solution would be very helpful for anybody that is solely using Dell equipment."

More Dell CloudIQ pros

"The reason is it's cost-effective, number one."

"It's easy to set up."

"Before that, if a switch went down, we'd get 600 tickets; now, we get only one."

"It is a product that is familiar for a lot of users."

"I consider the stability to be very high, rating it ten out of ten."

"The way this solution has helped us is that it improved our communication."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

More ServiceNow IT Operations Management pros

Cons

"PowerScale is the only file system offered and that is limiting."

"The reporting capabilities of this solution could be improved."

"The main limitation of CloudIQ is that it is intended to be used exclusively with Dell hardware."

"If you have a heterogeneous environment, there might be some limitations in coverage since CloudIQ is primarily designed for Dell-based infrastructures."

"I think the remediation could have been better."

"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."

"In terms of improvement, they should enhance the product range."

"The process of upgrading could be streamlined."

More Dell CloudIQ cons

"The main issue with ITOM in an enterprise environment is performance."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"The most complaints we have received from our clients are the solution's discovery aspect. I've heard a few concerns from the customers where we have to integrate with a third-party tool to make a full-fledged discovery along with ServiceNow. ServiceNow alone does not do the total capacity of the discovery. The discovery portion of ServiceNow IT Operations Management is not in-depth as what the customers are looking for. The information that it gathers from the assets is a little more limited than what other tools provide."

"If you are new to using the solution, you will find the setup complex."

"I believe that technical support could improve a bit. I would rate it a six."

"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"I believe it is a free product because we don't pay for it."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"It has different subscription models."

"The cost of ServiceNow is much higher."

"The solution offers yearly licenses and a subscription model for add-on features."

"The price of ServiceNow IT Operations Management is expensive."

"There are additional costs, you have to pay more for everything."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

Construction Company

12%

Financial Services Firm

11%

Computer Software Company

10%

Outsourcing Company

Manufacturing Company

11%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	1
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

What needs improvement with Dell CloudIQ?

See all answers

What is your primary use case for Dell CloudIQ?

I moved to a new organization where I am also using Dell CloudIQ. I use Dell CloudIQ to monitor PowerStore as well as Dell PowerEdge servers.

See all answers

What advice do you have for others considering Dell CloudIQ?

For performance analytics, I have my own NMS in-house that I use. I have deployed a VApp on-premises with all of the servers and storage integrated, and it sends telemetry data directly to Dell. My...

See all answers

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

See all answers

What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

See all answers

What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

Comparisons

NetApp Data Infrastructure Insights vs Dell CloudIQ

Compared 24% of the time

HPE OneView vs Dell CloudIQ

Compared 8% of the time

Cisco Intersight vs Dell CloudIQ

Compared 7% of the time

VirtualWisdom vs Dell CloudIQ

Compared 7% of the time

eG Enterprise vs Dell CloudIQ

Compared 6% of the time

More Dell CloudIQ Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 4% of the time

ignio AIOps Platform vs ServiceNow IT Operations Management

Compared 4% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 4% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 3% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 3% of the time

More ServiceNow IT Operations Management Competitors

Product Reports

Buyer's Guide

IT Infrastructure Monitoring

July 2026

Download Dell CloudIQ product report

Buyer's Guide

ServiceNow IT Operations Management

July 2026

ServiceNow IT Operations Management report

Download ServiceNow IT Operations Management product report

Also Known As

No data available

ServiceNow ITOM

Overview

Dell CloudIQ offers advanced health status alerts, AI-driven predictive capabilities, and centralized monitoring, enhancing storage management through comprehensive visibility and operational efficiency. Its user-friendly dashboards and mobile access create a seamless experience for IT professionals.

Dell CloudIQ empowers organizations with cutting-edge features designed to streamline storage management. Health status alerts utilize a traffic light indicator system, while AI predictive capabilities enhance operational efficiency. The tool provides capacity forecasting and a comprehensive view of storage devices, facilitating updates for compliance and optimization. Centralized monitoring delivers timely issue notifications, and its dashboards, accessible via mobile, provide user-friendly navigation. CloudIQ's availability and capacity reporting features help prevent unplanned outages, offering visibility of storage devices and alerts for faults.

What key features make Dell CloudIQ stand out?

Health Status Alerts: Use traffic light indicators for immediate visibility.
AI Predictive Capabilities: Increase operational efficiency with smart insights.
Capacity Forecasting: Plan effectively with long-term storage capacity insights.
Centralized Monitoring: Consolidates data for informed decision-making.
User-Friendly Dashboards: Simplify navigation with mobile access.

What benefits should users seek in reviews?

Efficient Monitoring: Real-time alerts and notifications reduce downtime.
Enhanced Performance: Improve storage management with actionable insights.
Predictive Maintenance: Prevent issues before they arise, saving time and resources.
Cost Management: Efficient resource allocation leads to cost reduction.
Comprehensive Integration: Monitor diverse environments with ease.

In industries like healthcare and finance, Dell CloudIQ plays a crucial role in managing complex storage environments. Teams leverage its forecasting capabilities and comprehensive dashboards to maintain high performance and security standards. By supporting virtual infrastructures, Dell CloudIQ assists in delivering optimal storage solutions while addressing critical needs.

Dell Technologies

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

North Carolina State University

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

Dell CloudIQ vs. ServiceNow IT Operations Management

August 2026

Free Report: Dell CloudIQ vs. ServiceNow IT Operations Management

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