CylanceOPTICS vs N-able EDR comparison

BlackBerry and N-able are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #44 with an average rating of 7.0, while N-able is ranked #46 with an average rating of 7.5. BlackBerry holds a 0.5% mindshare in EDR, compared to N-able’s 0.6% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.

CylanceOPTICS

Read 13 CylanceOPTICS reviews

818 Views
802 Comparison Views

80% willing to recommend

N-able EDR

Read 4 N-able EDR reviews

793 Views
777 Comparison Views

100% willing to recommend

CylanceOPTICS

N-able EDR

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

CylanceOPTICS and N-able EDR are both recognized for their endpoint detection and response capabilities. N-able EDR seems to have the upper hand in feature set and functionality.

Features: CylanceOPTICS is praised for its lightweight agent, AI-based threat detection, and cost-effectiveness. N-able EDR stands out for its comprehensive range of detection and response capabilities, robust threat intelligence integration, and a broader range of functionalities.

Room for Improvement: Users report that CylanceOPTICS could improve on offering more customization in its alerting system, enhancing its dashboard, and creating a more user-friendly interface. For N-able EDR, users mention the need for better documentation, a more intuitive configuration process, and reducing initial setup time.

Ease of Deployment and Customer Service: CylanceOPTICS is noted for its straightforward deployment process and strong customer service support. N-able EDR is easy to deploy but gets feedback for requiring more initial setup time. CylanceOPTICS has an edge due to its more seamless deployment experience.

Pricing and ROI: CylanceOPTICS enjoys positive remarks for its cost-effectiveness and quick return on investment. N-able EDR is perceived as more expensive yet justified by its extensive features, offering good ROI with its higher price warranted given its capabilities.

To learn more, read our detailed CylanceOPTICS vs. N-able EDR Report (Updated: December 2025).

Buyer's Guide

CylanceOPTICS vs. N-able EDR

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

44th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

N-able EDR

Ranking in Endpoint Detection and Response (EDR)

46th

Average Rating

7.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.5%, up from 0.2% compared to the previous year. The mindshare of N-able EDR is 0.6%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
CylanceOPTICS	0.5%
N-able EDR	0.6%
Other	98.9%

Endpoint Detection and Response (EDR)

Featured Reviews

GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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Nyiko Malapane

Senior Operations Specialist at Tagit cc

Reporting effectiveness and advanced AI capabilities improve threat awareness while needing pricing simplification and licensing self-service

With pricing, they can improve by bundling their pricing because sometimes billing comes in a very long process. If they could bundle it as one solution and show the capabilities or features, they would be able to sell it more effectively, and as resellers, we could sell it to customers more easily. The technical support is responsive, but sometimes we experience limitations regarding the ability to add licensing. They could implement a self-service platform for assigning new licenses or ordering more. Currently, we depend on contacting someone who sends a new contract to sign through the process. They could change their licensing model, though I am not the right person to comment on functionality. On the reporting side, everything is covered.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It automatically blocks the threats, helping us investigate if they harm the environment."

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"You can use the solution to query certain things."

"This feature is something people should be looking into; the threat monitoring in CylanceOPTICS is very good, and while CrowdStrike has similar features, CylanceOPTICS is more cost-effective."

"CylanceOPTICS is easy to use."

"The solution has a high level of trust in the industry."

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."

"The most valuable feature is the ability to respond to zero-day and unknown threats."

More CylanceOPTICS pros

"It provides visibility and a storyline to track the virus or malware's activities, showing infected processes and changes made."

"We have been using this solution for quite some time, and the AI functionality is quite advanced; we are able to provide insights on different aspects and read the reports easily."

"The most valuable feature, which I can describe as the '360 vision' of the inventory device, provides a complete view of all the devices."

"The most valuable features are the rollback feature, it's important for us. The AI models and are good."

"The most valuable feature, which I can describe as the '360 vision' of the inventory device, provides a complete view of all the devices."

Cons

"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"

"It takes more time to investigate or dig up and understand what's going on."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"The reporting is very weak and not very good at all."

"Our customers would like to see more automation with respect to how threats are handled once they have been detected."

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."

"The detection component is something that they have to work on."

"The product's initial setup process could be easy."

More CylanceOPTICS cons

"We have a lot of false positives we see in the dashboard. I think this is the only problem we are facing."

"With pricing, they can improve by bundling their pricing because sometimes billing comes in a very long process."

"Concerning the license, if I add one more device without a license, it will automatically subscribe to a license. I do not appreciate that."

"I would like to see them add support for both Android and iOS smartphones."

"I would rate the scalability as seven out of ten. The capability is useful. Concerning the license, if I add one more device without a license, it will automatically subscribe to a license. I do not appreciate that."

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"I would rate the pricing a three out of five."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"The pricing is average."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

Computer Software Company

Media Company

Manufacturing Company

18%

Comms Service Provider

14%

Healthcare Company

10%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

No data available

Questions from the Community

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

See all answers

What needs improvement with Blackberry Optics?

See all answers

What needs improvement with N-able EDR?

See all answers

What is your primary use case for N-able EDR?

We are using N-able EDR, but I think Sophos makes sense because of the environment we operate in. The localization and different elements were important factors we were looking at. They have their ...

See all answers

What advice do you have for others considering N-able EDR?

I am more focused on operations and procurement. The decision to use this solution was made before I joined the company. It started with patch management systems and progressed into EDR, backup mon...

See all answers

Comparisons

CrowdStrike Falcon vs CylanceOPTICS

Compared 19% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 18% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 17% of the time

WatchGuard EPDR vs CylanceOPTICS

Compared 12% of the time

SentinelOne Singularity Complete vs CylanceOPTICS

Compared 12% of the time

More CylanceOPTICS Competitors

SentinelOne Singularity Complete vs N-able EDR

Compared 12% of the time

CrowdStrike Falcon vs N-able EDR

Compared 11% of the time

Microsoft Defender for Endpoint vs N-able EDR

Compared 8% of the time

Elastic Security vs N-able EDR

Compared 8% of the time

Check Point Harmony Endpoint vs N-able EDR

Compared 7% of the time

More N-able EDR Competitors

Product Reports

Buyer's Guide

CylanceOPTICS

January 2026

Download CylanceOPTICS product report

Buyer's Guide

Endpoint Detection and Response (EDR)

December 2025

Download N-able EDR product report

Overview

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

N-able EDR effectively safeguards against cybersecurity threats like malware and ransomware. With AI-driven capabilities and seamless integration with remote monitoring tools, it offers advanced protection and management for servers and workstations.

N-able EDR, known for its advanced defense mechanisms, utilizes AI and machine learning to enhance threat detection beyond traditional antivirus capabilities. It provides comprehensive visibility with its '360 vision,' integrating smoothly with remote management for unified performance monitoring. While it excels in protecting Windows environments, users seek improvements in mobile support and billing practices. A focus on enhancing licensing efficiency and reducing false positives could further enhance its usability. Ranked highly by Gartner and MITRE ATT&CK, N-able EDR remains a favored choice among users for its effective threat management and detailed reporting functionalities.

What are the key features of N-able EDR?

Rollback feature: Helps revert devices to previous states after an attack.
AI models: Improve threat detection using sophisticated algorithms.
Exceptional detection and protection: Offers robust defense against multiple threat vectors.
Auto-response capability: Uses machine learning for efficient incident management.
'360 vision': Provides complete visibility of device inventories.

What benefits and ROI should users consider?

Comprehensive security: Enhanced detection surpassing traditional antivirus.
Efficient monitoring: Unified device management through RMM integration.
Insightful reporting: Advanced reports provide critical security insights.
Inventory management: Full device oversight with '360 vision'.

In sectors reliant on Windows-based systems, N-able EDR is deployed as a primary antivirus solution. Its advanced AI and reporting features allow businesses to efficiently manage threat landscapes. However, while it secures servers and workstations, industries requiring mobile device support may find its current capabilities insufficient, prompting requests for broader platform integration.

N-able

Sample Customers

Cerdant, Washoe County School District

Information Not Available

Buyer's Guide

CylanceOPTICS vs. N-able EDR

December 2025

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