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CylanceOPTICS vs Huntress Managed EDR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Mar 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Huntress Managed EDR
Ranking in Endpoint Detection and Response (EDR)
7th
Average Rating
9.4
Reviews Sentiment
7.8
Number of Reviews
32
Ranking in other categories
Managed Detection and Response (MDR) (2nd)
 

Mindshare comparison

As of May 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of Huntress Managed EDR is 2.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Anto Baharian - PeerSpot reviewer
Never misses anything and has an attractive price point and a simple interface
One thing they could improve is evolving from an EDR to an MDR, like Blackpoint. This transition would enable automatic remediation of anything that looks dangerous, including within Microsoft 365. For instance, when one of my clients' Microsoft 365 account was breached, Blackpoint identified suspicious activity and disabled the account. It was in Dallas, and we are in California. Blackpoint knew something was wrong there, and they went in and disabled the account. Developing more automated remediation features would elevate them to an MDR level, but I understand that it might affect pricing. They are trying to keep it at a good price point because once they go to MDR, it is probably going to double the price. For now, I find the current features satisfactory, as they continue to add improvements. They have added security awareness training and then log collectors. They are adding pillars as they move along, and I assume they are going to have an option for MDR.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It automatically blocks the threats, helping us investigate if they harm the environment."
"The solution has a high level of trust in the industry."
"It's pretty unintrusive"
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"CylanceOPTICS is easy to use."
"Huntress' best feature is the threat-hunting expertise that is part of their 24/7 SOC."
"The most valuable aspect of Huntress is its 24/7 SOC service."
"The features of Huntress that I found helpful are the one-click remediation piece and the ability for me to reach out to their customer service reps and get this under control when there is a threat."
"Huntress Managed EDR eliminates the need to outsource expensive security tools or analysts, avoiding the high costs associated with external solutions."
"The endpoint protection is definitely the most impactful feature for clients. It just works. It is a set-it-and-forget-it type of solution."
"I immediately recognized the benefits of Huntress Managed EDR."
"It is incredibly efficient for our engineering team because Huntress provides all the information needed to fix issues, not just flag them."
"Huntress Managed EDR is very easy to use. It's geared towards your Windows user who wants convenience. You just need an EXE file to get started. It's set up for convenience to make it easy for you to have security, as opposed to some of the complexities behind the scenes that you don't see."
 

Cons

"The product's technical support is slow."
"The detection component is something that they have to work on."
"The product's initial setup process could be easy."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"One minor issue that somebody mentioned was that they didn't like their management console."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"Too many false positives are reported."
"We have been working on it, but their Rio agent has been having some issues trying to repair itself."
"Installing Huntress on a Mac presents a challenge for end users due to the operating system's security features, which require administrator privileges for installation."
"I would like the API to be a little better. They are getting there."
"The Huntress is not a standalone solution. It really needs to be used with something else such as Microsoft Defender or another antivirus solution. It would be nice to see the product fleshed out by the Huntress team and include the antivirus solution part as well. I want it to be a full-fledged XDR product. It would push the tool to a higher price range but it would be nice to see the fleshed out features. I want them to integrate more features from the XDR realm."
"I had been requesting Huntress support for macOS for a while, and they recently rolled it out, making it generally available within two months. Having a regular support line would be good."
"The integration with our RMM could be better."
"We need an API to automatically retrieve metrics and data about backend activity so we can generate client reports."
"I am anxiously watching to see how they evolve their MDR for Office 365. If anything, I would like more automated remediation capabilities in their MDR for Office 365."
 

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I would rate the pricing a three out of five."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"Huntress is priced fairly for the services and value it provides."
"I rate the product pricing six out of ten for the Malaysian market. However, I would rate it a three out of ten for the Australian, New Zealand, or Singapore markets."
"Regarding the pricing for Huntress Managed EDR, I was amazed when I heard the price; I thought it was going to be way more than what it is based on the quality."
"It is simple. It is reasonable. They raised my prices this year. We never like price increases, but they continue to add value, so we just keep adding agents as we grow and as our clients grow."
"The tool’s price is very good. You just need to pay for the standard license. However, you need to pay the additional cost for Microsoft Defender."
"I believe Huntress offers competitive pricing overall."
"The Huntress pricing is an excellent value for what the product provides."
"The cost-effectiveness of Huntress is much better compared to BlackPoint. Although Huntress does not offer all the finer details that BlackPoint does, it remains much more competitive in pricing."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
19%
Government
9%
Financial Services Firm
7%
Computer Software Company
18%
Manufacturing Company
9%
Insurance Company
7%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What do you like most about Huntress?
It is very easy to use. It is a great solution. They are one of the better vendors that I have ever worked with since I have been in the industry.
What needs improvement with Huntress?
There should be more engagement with the MSP group or their largest clients. They should have focus group discussions on what they can do to improve the product. A more transparent way for the supp...
What is your primary use case for Huntress?
We use it for our clients and ourselves. Huntress is a pretty comprehensive platform. Recently, they acquired the security awareness training platform, which helps us to fulfill our clients' needs ...
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Information Not Available
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