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CylanceOPTICS vs ESET EDR/XDR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
28th
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
ESET EDR/XDR
Ranking in Endpoint Detection and Response (EDR)
62nd
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
2
Ranking in other categories
Authentication Systems (39th), Extended Detection and Response (XDR) (38th)
 

Mindshare comparison

As of May 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of ESET EDR/XDR is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
PB
Achieves robust data protection and reliable security with the help of advanced automation features
We promote customers to purchase our ESET EDR_XDR and Data Loss Prevention (DLP) solutions. In our office, with about one hundred and fifty people, we use ESET EDR_XDR personally to protect data from unauthorized threats and gain early awareness to protect against cyber attacks The cost and basic…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"CylanceOPTICS is pretty stable."
"It's pretty unintrusive"
"You can use the solution to query certain things."
"CylanceOPTICS is easy to use."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"The solution has a high level of trust in the industry."
"The solution is easy to use."
"The initial setup of ESET EDR_XDR is very simple, easy to deploy, and manage."
 

Cons

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"It takes more time to investigate or dig up and understand what's going on."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"Too many false positives are reported."
"The detection component is something that they have to work on."
"The product's initial setup process could be easy."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"The solution could improve how it scours each website."
"ESET EDR_XDR needs to conduct more research and development and innovations in early detection of attacks."
 

Pricing and Cost Advice

"I would rate the pricing a three out of five."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"I rate the solution’s pricing a six or seven out of ten.."
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
19%
Government
9%
Financial Services Firm
7%
Comms Service Provider
22%
Computer Software Company
14%
Financial Services Firm
12%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
What is your experience regarding pricing and costs for ESET EDR/XDR?
I rate the solution’s pricing a six or seven out of ten. Our customers have a yearly license with no additional costs.
What needs improvement with ESET EDR/XDR?
The solution could improve how it scours each website.
 

Also Known As

No data available
ESET Secure Authentication
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Mitsubishi Motors, Canon
Find out what your peers are saying about CylanceOPTICS vs. ESET EDR/XDR and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.