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CylanceOPTICS vs ESET EDR/XDR comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
40th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
ESET EDR/XDR
Ranking in Endpoint Detection and Response (EDR)
58th
Average Rating
8.0
Reviews Sentiment
5.0
Number of Reviews
3
Ranking in other categories
Authentication Systems (53rd), Extended Detection and Response (XDR) (36th)
 

Mindshare comparison

As of October 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.3%, up from 0.2% compared to the previous year. The mindshare of ESET EDR/XDR is 0.9%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Market Share Distribution
ProductMarket Share (%)
CylanceOPTICS0.3%
ESET EDR/XDR0.9%
Other98.8%
Endpoint Detection and Response (EDR)
 

Featured Reviews

GauthamVakapalli - PeerSpot reviewer
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
Navin Mohinani - PeerSpot reviewer
Have faced inconsistent pricing and a heavy footprint while managing small-scale deployments
We might get good pricing one year, and then the next year there could be significant pricing issues. Integration with ESET EDR_XDR is easy, though we don't integrate it with many products. It is pretty easy to install without any hassles. We use cloud solutions for implementation. ESET EDR_XDR has its own cloud portal where everything is available. Overall rating: 7 out of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"It's pretty unintrusive"
"The solution has a high level of trust in the industry."
"CylanceOPTICS is easy to use."
"One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"You can use the solution to query certain things."
"The initial setup of ESET EDR_XDR is very simple, easy to deploy, and manage."
"The solution is easy to use."
"It is pretty easy to install without any hassles, and ESET EDR_XDR has its own cloud portal where everything is available."
 

Cons

"The product's technical support is slow."
"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"One minor issue that somebody mentioned was that they didn't like their management console."
"The product's initial setup process could be easy."
"The detection component is something that they have to work on."
"The memory and CPU footprint can affect performance. It sometimes slows down the CPU performance."
"ESET EDR_XDR needs to conduct more research and development and innovations in early detection of attacks."
"The solution could improve how it scours each website."
 

Pricing and Cost Advice

"I would rate the pricing a three out of five."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I rate the solution’s pricing a six or seven out of ten.."
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Top Industries

By visitors reading reviews
Manufacturing Company
16%
Financial Services Firm
11%
Computer Software Company
11%
Comms Service Provider
9%
Comms Service Provider
18%
Financial Services Firm
12%
Computer Software Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
No data available
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketi...
What needs improvement with ESET EDR/XDR?
ESET EDR_XDR needs to conduct more research and development and innovations in early detection of attacks. Improvements in preventive maintenance and early detection of cyber attacks are necessary ...
 

Also Known As

No data available
ESET Secure Authentication
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Mitsubishi Motors, Canon
Find out what your peers are saying about CylanceOPTICS vs. ESET EDR/XDR and other solutions. Updated: September 2025.
869,760 professionals have used our research since 2012.