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CylanceOPTICS vs Cynet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
42nd
Average Rating
7.4
Reviews Sentiment
4.5
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Cynet
Ranking in Endpoint Detection and Response (EDR)
13th
Average Rating
8.8
Reviews Sentiment
7.5
Number of Reviews
41
Ranking in other categories
Security Information and Event Management (SIEM) (11th), Endpoint Protection Platform (EPP) (17th), User Entity Behavior Analytics (UEBA) (3rd), Threat Deception Platforms (4th), Network Detection and Response (NDR) (4th), Extended Detection and Response (XDR) (8th), Ransomware Protection (4th)
 

Mindshare comparison

As of June 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.2%, up from 0.1% compared to the previous year. The mindshare of Cynet is 1.5%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

HERNAN RODRIGUEZ - PeerSpot reviewer
Easy to use
CylanceOPTICS is easy to use.  The product's technical support is slow.  I have been using the product for three years.  CylanceOPTICS is easy to use.  I rate the solution a nine out of ten. 
Zubair Ahmad - PeerSpot reviewer
Managed threat detection efficiently with minimal resource usage
We used the solution as a Managed Detection and Response (MDR) service. It detected threats, and the team managing our services took care of it. We did not face any major challenges or attacks, and memory utilization was minimal. It functioned very well Cynet was valuable since it efficiently…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CylanceOPTICS is pretty stable."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"You can use the solution to query certain things."
"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."
"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."
"It's pretty unintrusive"
"It provides good protection from ransomware and malware attacks. It is very good as compared to other products. If any threat is there, their support is very good. They immediately respond to the users and do a follow-up. They call us and also provide email support."
"It is quite stable. I would rate the stability of the solution a nine out of ten."
"We are using almost all of the features and we find it quite good overall."
"Advanced detection and protection against ransomware paired with SOC monitoring are the most valuable features. They have 24/7 SOC monitoring and file activity. It is a very robust tool."
"I would recommend Cynet to others."
"The SOAR function, deception, and forensics are very useful."
"A reliable security system that automatically quarantines anything suspicious."
"It is a very stable solution...It is a very scalable solution...The initial setup of Cynet was easy."
 

Cons

"The product's technical support is slow."
"The product's initial setup process could be easy."
"The reporting is very weak and not very good at all."
"It takes more time to investigate or dig up and understand what's going on."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"Too many false positives are reported."
"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"
"I would like to see more emphasis on building the data lake and storing all endpoint data in the enterprise data lake so that data mining can be performed"
"Their technical support can be improved in terms of speed when opening a ticket."
"The solution just needs to keep maturing and they need to keep up with the threat landscape to ensure they're protecting clients well as time passes."
"Having a DLP feature would add value"
"The inability to add contact information inside the Cynet is also an issue because it makes things more complicated. I would like to have a simple feature to enter a contact name and number for the person taking care of that unit or that server."
"Sometimes, it is necessary for me to make important changes to a hard drive of a computer, and because Cynet does not allow me to do that, I have to go to the console and remove the computer from the security group just for Cynet. After that, I have to wait for 10 or 15 minutes for that to take effect. I would like to be able to disable Cynet locally. I shouldn’t have to go to the console to find the PC and then take it out of the group and then add it again to the group. I should locally be able to disable Cynet on a computer with a password or something like that, but it is currently not possible."
"The reporting functionality in Cynet may not be as comprehensive or flexible as desired."
"There could be more customization options and detailed information provided in the reports."
 

Pricing and Cost Advice

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"I would rate the pricing a three out of five."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"Cynet is very affordable."
"The price is very competitive."
"Cynet is cheaper than other solutions in the market."
"Cynet is cheap."
"Pricing wise, Cynet seems to be very competitive. The cost is probably lower than that offered by many of its competitors for all the functions and features it offers."
"We purchase the product’s yearly license."
"I don't have specific information about integration capabilities or licensing costs."
"It gives you a high level of protection at a very good price."
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Top Industries

By visitors reading reviews
Manufacturing Company
19%
Computer Software Company
18%
Financial Services Firm
8%
Insurance Company
6%
Computer Software Company
15%
Comms Service Provider
9%
Manufacturing Company
8%
Financial Services Firm
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
The solution's contextual analysis is sometimes not very clear compared to some modern EDRs like CrowdStrike. Compared to other EDR tools, CylanceOPTICS lacks some information. It takes more time t...
When evaluating User Activity Monitoring, what aspect do you think is the most important to look for?
The support team that stands behind the detection and response. Is there adequate expertise and are they behind you 24x7x365? Cynet CyOps has been there for us.
What do you like most about Cynet?
In terms of incident response, Cynet can contain attacks, offer a trial period to customers, and uninstall if not continued. The most valuable aspect is its integration capabilities, covering endpo...
What is your experience regarding pricing and costs for Cynet?
The price of Cynet is reasonable considering its features and support.
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Meuhedet, East Boston Neighborhood Health Center
Find out what your peers are saying about CylanceOPTICS vs. Cynet and other solutions. Updated: June 2025.
859,438 professionals have used our research since 2012.