Try our new research platform with insights from 80,000+ expert users

CylanceOPTICS vs Cynet comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
1.7
Users saw positive ROI from CylanceOPTICS with improved threat detection, cost savings, faster responses, and a user-friendly interface.
Sentiment score
6.5
Cynet users report security benefits and operational efficiencies, appreciating automation despite challenges in quantifying exact ROI figures.
 

Customer Service

Sentiment score
5.8
CylanceOPTICS' customer service is mixed, with effective higher-tier support but lacking initial assistance and geographical challenges.
Sentiment score
7.4
Cynet's customer service is praised for knowledgeable, 24/7 support, though some note room for improvement in speed and availability.
Their SOC side support, when a threat is detected, is excellent.
I was very satisfied with their technical support.
Their technical support can be improved in terms of speed when opening a ticket.
 

Scalability Issues

Sentiment score
6.3
CylanceOPTICS is praised for scalability but faces mixed reviews, especially with larger enterprises and virtual machine demands.
Sentiment score
7.7
Cynet efficiently scales across organizations, managing 100,000+ endpoints with excellent performance, supporting diverse systems, and quick deployments.
The solution is highly scalable.
Cynet is very scalable.
The solution is easy to scale.
 

Stability Issues

Sentiment score
9.4
CylanceOPTICS is praised for its stability, reliability, and compatibility, excelling over McAfee despite minor issues with SentinelOne.
Sentiment score
8.3
Cynet is praised for stability and reliability, with high ratings, easy integration, and effective updates addressing minor issues.
 

Room For Improvement

CylanceOPTICS needs enhancements in threat automation, detection, and management, facing issues with false positives and scalability.
Cynet needs better Android support, improved integrations, enhanced automation, and a more user-friendly dashboard and administration console.
There should be more options than deploying solely through group policy, as the assumption that GPO is working isn’t always the case.
There have to be more integrations with other firewalls and domain controllers of the network.
Cynet offers enough visibility into our infrastructure, showing all endpoints and other agentless devices.
 

Setup Cost

CylanceOPTICS pricing is competitive and affordable, with annual costs under $100 per client, often bundled with services.
Cynet provides flexible, cost-effective licensing with comprehensive features, often considered a better value than competitors like CrowdStrike.
The price of Cynet is reasonable considering its features and support.
I think the pricing of Cynet is fair and one of the better options in the market.
 

Valuable Features

CylanceOPTICS provides AI-driven threat detection with auto-containment, script control, and behavior analytics, offering trusted, real-time security solutions.
Cynet offers user-friendly, advanced protection with real-time monitoring, easy deployment, competitive pricing, and comprehensive threat detection.
Cynet was valuable since it efficiently managed MDR without consuming a lot of resources.
One of the important items is the reporting functionality.
The SOAR function, deception, and forensics are very useful.
 

Categories and Ranking

CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
40th
Average Rating
7.4
Reviews Sentiment
5.4
Number of Reviews
12
Ranking in other categories
No ranking in other categories
Cynet
Ranking in Endpoint Detection and Response (EDR)
14th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
44
Ranking in other categories
Security Information and Event Management (SIEM) (10th), Endpoint Protection Platform (EPP) (18th), User Entity Behavior Analytics (UEBA) (3rd), Threat Deception Platforms (3rd), Network Detection and Response (NDR) (5th), Extended Detection and Response (XDR) (8th), Ransomware Protection (4th)
 

Mindshare comparison

As of August 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.3%, up from 0.1% compared to the previous year. The mindshare of Cynet is 1.6%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR)
 

Featured Reviews

Subhadip Pakrashi - PeerSpot reviewer
Performance is competitive while setup support needs improvement
From a technical perspective, the product has no issues. The main consideration is cost, as customers are unwilling to pay high amounts for security solutions. I purchase the product from CrowdStrike and sell it to customers. CylanceOPTICS is now owned by North Arctic, after being acquired from BlackBerry, who had previously acquired it from Cylance. When customers approached us wanting an EDR product with technical capabilities, we presented two choices: CrowdStrike and CylanceOPTICS. While both products were good, CylanceOPTICS was chosen based on price-performance ratio. The solution serves primarily data center businesses and other companies. The product's features, reporting, and alert generation were well-received by customers. Though CrowdStrike has excellent features, CylanceOPTICS proved more cost-effective. The interface is somewhat complex, but this is appropriate for a security product. A technical team is essential for successful implementation. I rate this solution 8 out of 10.
Zubair Ahmad - PeerSpot reviewer
Managed threat detection efficiently with minimal resource usage
We used the solution as a Managed Detection and Response (MDR) service. It detected threats, and the team managing our services took care of it. We did not face any major challenges or attacks, and memory utilization was minimal. It functioned very well Cynet was valuable since it efficiently…
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
865,384 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
23%
Computer Software Company
11%
Insurance Company
8%
Comms Service Provider
8%
Computer Software Company
13%
Comms Service Provider
10%
Manufacturing Company
8%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Blackberry Optics?
I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.
What is your experience regarding pricing and costs for Blackberry Optics?
CylanceOPTICS is probably priced equal to other EDRs in the market. Price-wise, considering what it has to offer, you could probably get a better product.
What needs improvement with Blackberry Optics?
I am not aware of the exact pricing and list prices currently. We received special pricing on multiple occasions.
When evaluating User Activity Monitoring, what aspect do you think is the most important to look for?
The support team that stands behind the detection and response. Is there adequate expertise and are they behind you 24x7x365? Cynet CyOps has been there for us.
What do you like most about Cynet?
In terms of incident response, Cynet can contain attacks, offer a trial period to customers, and uninstall if not continued. The most valuable aspect is its integration capabilities, covering endpo...
What is your experience regarding pricing and costs for Cynet?
The price of Cynet is reasonable considering its features and support.
 

Overview

 

Sample Customers

Cerdant, Washoe County School District
Meuhedet, East Boston Neighborhood Health Center
Find out what your peers are saying about CylanceOPTICS vs. Cynet and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.