


Creatio Studio and ServiceNow Now Platform are leading competitors in the realm of Business Process Management and IT Service Management. Creatio Studio has the upper hand in ease of use and flexibility due to its no-code platform, while ServiceNow excels in integration capabilities and robust IT service functionalities.
Features: Creatio Studio is recognized for its no-code and low-code capabilities, particularly in Business Process Management, which allows the automation and visualization of workflows without requiring intensive coding. It is also flexible and scalable, making it ideal for CRM and case management applications. ServiceNow Now Platform is distinguished by its seamless data integration, customizable workflows, and AI-driven functionalities, with strong features catering to large-scale IT service management operations.
Room for Improvement: Creatio Studio needs to enhance its AI capabilities and reporting functionalities. Integration limitations and performance issues in data import processes also need addressing. The cloud version occasionally experiences slow responses, and documentation could be more detailed. ServiceNow faces scrutiny for high costs and complex licensing, along with a need for a more user-friendly interface. Enhancements in automation features and AI integration would improve its cost efficiency and user experience.
Ease of Deployment and Customer Service: Creatio Studio offers diverse deployment options, including public, private, and hybrid clouds, with varying on-premises support. Its customer service is generally praised, though some users experience time zone challenges and limited local support. ServiceNow offers similar deployment flexibility but is noted for its higher cost and intricate licensing. Customer service is reliable but could benefit from better communication, particularly during deployments.
Pricing and ROI: Studio Creatio is competitively priced, especially against high-end solutions like OpenText or IBM, but may be expensive compared to other low-code solutions like Mendix. Despite average pricing, it provides good ROI through cost savings and efficiency gains. ServiceNow is perceived as costly, particularly impacting smaller enterprises, though it offers significant capabilities and long-term ROI potential through comprehensive service management.
In terms of cost, we participated in projects achieving two to three million dollars in annual savings.
As a return on investment, we have achieved a 250% ROI in six to nine months, and sometimes it increases up to 380% percent.
Automation Anywhere has helped us save money.
In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.
After the first phase of the project is launched into real life, customers keep improving Studio Creatio and expanding its capabilities, indicating they are satisfied with the return on investment and want to increase the effect.
I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment.
Whenever we need help, we can reach out to them, and they help us out.
We also have dedicated account managers and technical experts to solve our problems related to Automation Anywhere.
We just have to raise a ticket, after which we receive a call, email, or ping from the Automation Anywhere team.
We have a manager, and we can ask anything we need, and they are involved in our questions.
The customer support of Studio Creatio is perfect.
They are quick enough, and when I need anything to be accomplished quicker, I can always contact the customer success manager.
They generally know what they are talking about.
They are tremendous in helping their customers such as us with their expertise of the platform and knowledge.
On these rare occasions when I have interacted with technical support, my impression is that they respond promptly based on the SLAs and urgency, and the person identifying the root cause.
As we are using Microsoft Copilot for our AI agents, I look forward to integrating it with Automation Anywhere and its solutions, seeing it as a beneficial partnership as Automation progresses toward AI as the main solution.
The centralized control room allows us to orchestrate and manage bots seamlessly.
I can scale it in terms of hundreds of bots and configure hundreds of parallel robots easily.
The Creatio marketplace also adds to that, and the fact that you can integrate with almost any system means the potential capabilities of the system are almost endless.
Studio Creatio has very good scalability with no problems.
I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.
Users can build and modify the platform according to their needs.
You can have thousands of users using the platform very efficiently.
I find ServiceNow Now Platform highly scalable as it is in the cloud and integrates with all cloud applications and services.
With the latest applications, there are no significant issues like freezing or crashing.
From a stability and reliability perspective, we can remain confident that the product performs as an enterprise solution and meets expected standards.
If you have good best practices, reusable code, an effective framework, and a solid development methodology, bots can be very stable.
It is quite stable, clean, and a steady platform.
Studio Creatio has shown no stability issues, which is rare.
Studio Creatio is very stable in my experience.
I haven't had any situations where it would be unavailable for our calls, so I don't have complaints there.
Overall, it achieves a 99.99% SLA on availability.
It is almost at ninety-nine percent, and I have hardly observed any outage from ServiceNow Now Platform over the past four years.
It is better to write a Python script instead of using Automation Anywhere's package when dealing with Excel because it is buggy and tends to break.
Making the product more lightweight by reducing its dependency on infrastructure could greatly help in the long run.
It would be beneficial if the platform provided options for power developers to integrate seamlessly with languages like Java or C#, allowing them to write their own scripts and code.
It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
More comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.
I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.
If ServiceNow Now Platform can make it more straightforward for an average user to build dashboards and reporting, that would be helpful.
Historical data isn't as easily available as expected and it requires buying additional licenses for more features.
It lacks support for rollbacks in case of complex customer processes.
It is more cost-efficient compared to all other RPA platforms.
Automation Anywhere costs are aligned with UiPath and Blue Prism, which are also expensive.
It is not cheap, with costs ranging between 700 to 800 dollars per month.
Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average.
To request another license would cost the organization extra.
I can confirm that it is significantly more cost-effective than Oracle Banking Origination.
ServiceNow Now Platform is an expensive product.
ServiceNow Now Platform falls within the more expensive tier of a product.
I can set it up to provide users with a form to fill in all required information, and then the bot operates based on those specifications.
For example, the email module has been enhanced over the years to support all the latest authentication technologies. That is very important as we move away from username and password and embrace multi-factor authentication.
Automation Anywhere has undergone drastic changes over the past five years, transitioning from version 10 to A360, including desktop-based and cloud-based options.
It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
The Process Designer is fundamental to nearly all my work.
Studio Creatio is flexible and easy to use because I have no technical background and I have been able to configure some pretty medium complexity workflows without the need for coding for lead and opportunity management, so that is pretty interesting and cool.
The most valuable features are the ease of use, stability, and the ability to change or upgrade seamlessly.
The text-to-code feature is particularly useful for turning natural language instructions into recognizable code on the ServiceNow platform, aiding both implementation teams and customers.
It is extremely powerful and very much customizable, which allows for quick building of solutions around it.


| Company Size | Count |
|---|---|
| Small Business | 158 |
| Midsize Enterprise | 82 |
| Large Enterprise | 558 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 6 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 15 |
| Midsize Enterprise | 3 |
| Large Enterprise | 36 |
Automation Anywhere offers ease of use, robust system connectivity, and GenAI-driven document automation through a cloud-native platform, significantly enhancing productivity across multiple industries with advanced AI features.
Delivering a comprehensive suite of tools designed for easy integration and rapid deployment, Automation Anywhere drives efficiency by reducing costs and automating repetitive tasks. Its cloud-native platform supports broad industry adoption, including advanced AI features like process automation and Co-Pilot, streamlining complex workflows with minimal technical skills required. Users benefit from robust integration capabilities, which facilitate seamless interaction with multiple systems. However, there is room for improvement in areas such as user-friendliness for beginners, stability, flexible licensing, and enhanced OCR functionality. Organizations in sectors such as banking, finance, manufacturing, and healthcare gain from the improved operational efficiency and ROI Automation Anywhere offers.
What are the important features of Automation Anywhere?
What benefits should be evaluated in reviews?
In the insurance industry, Automation Anywhere is utilized for automating processes such as enrollment management and compliance checks. Its applications extend to supply chain management, financial transactions, and business performance monitoring across sectors like banking, finance, manufacturing, and healthcare, helping organizations to automate routine tasks, improve efficiency, and reduce costs.
Creatio Business Studio is an AI-native platform that enables organizations to build and manage business applications, workflows, and AI agents. It combines visual no-code development, AI-assisted coding, workflow automation, and application lifecycle management in one environment used by both business and IT teams.
Business Studio serves as the foundation for all Creatio applications and can also be used to create custom solutions for operational and industry-specific processes beyond traditional CRM. Users without deep technical skills can design applications and automate processes using visual designers and natural-language tools, while developers can extend solutions with code when more specialized functionality is required.
The platform supports the full application lifecycle, from designing interfaces, data models, and business logic to automating processes and deploying applications across environments. AI coding agents can help translate natural-language requirements into application components, while visual BPMN and case management tools support structured and dynamic workflows.
Business Studio also provides centralized application management, governance, and integration capabilities. Organizations can manage releases and dependencies, connect applications with external systems, reuse components across solutions, and extend the platform through APIs, advanced development, and the Creatio Marketplace.
Creatio Business Studio can help organizations reduce the time, cost, and technical effort required to build and evolve business applications and automate processes. Key areas of value include:
Creatio Business Studio is a good option for organizations that need to build and regularly adapt solutions for complex, cross-functional, or industry-specific processes that standard applications cannot fully support.
It can help companies reduce development backlogs, automate processes across departments, and consolidate disconnected solutions on a common platform. Business teams can make more changes independently, with IT maintaining control over security, integrations, governance, and application management.
Business Studio can support both departmental and enterprise-wide initiatives across industries, with applications and workflows tailored to specific operational requirements. Organizations can also extend the platform with Creatio Sales, Creatio Marketing, and Creatio Service to connect custom and industry workflows with end-to-end CRM processes.
ServiceNow Now Platform enhances IT service management with request cataloging, incident handling, and knowledge management. Its low-code environment, integration capability, and flexible workflow automation offer a smooth user experience and scalable solutions for enterprises.
ServiceNow Now Platform is designed for seamless integration across IT service management, including incident, problem, and change management. Known for stable performance and a user-friendly interface, it supports flexible workflow automation, efficient report generation, and comprehensive data management. The platform's scalability and low-code customization create opportunities for innovative process automation, enriching user experience. While its licensing and pricing models could be more user-friendly, enhancements in mobile capabilities, AI integration, and modern UI are on demand. Additional improvements in ERP integration and technical support are also needed. The platform serves multiple sectors with configurations for enhanced process automation and service orchestration.
Which features stand out?
What benefits can be achieved?
In diverse industries, ServiceNow Now Platform supports a variety of functions such as IT service management, customer support, workflow automation, and service delivery. Organizations employ it for HR processes, analytics, asset management, and compliance. Its strong integration capabilities allow it to be paired with existing tools, offering flexible configurations and end-user support on a global scale, making it suitable for companies across sectors.
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