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Creatio Studio vs OpenText Process Automation comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Creatio Studio
Ranking in Business Process Management (BPM)
8th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
29
Ranking in other categories
Rapid Application Development Software (12th), Low-Code Development Platforms (6th), Business Orchestration and Automation Technologies (10th)
OpenText Process Automation
Ranking in Business Process Management (BPM)
24th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Business Process Management (BPM) category, the mindshare of Creatio Studio is 1.2%, up from 0.8% compared to the previous year. The mindshare of OpenText Process Automation is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Studio Creatio1.2%
OpenText Process Automation1.1%
Other97.7%
Business Process Management (BPM)
 

Featured Reviews

BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.
Senthil Natarajan - PeerSpot reviewer
Chief Operating Officer at a outsourcing company with 51-200 employees
The solution enables automation of supply chain and invoice processing with comprehensive integration and workflow capabilities
The main valuable features of OpenText AppWorks are the BPM modules. There is the standard BPM modeler and a case modeler. These are two strong features from the workflow layer. Additionally, the integration capability of the solution is beneficial. With these features, we are able to use OpenText AppWorks for automating supply-chain-related problems, vendor process automations, and invoice automations. We have built almost twenty-plus types of solutions and implemented around three hundred fifty-plus implementations. The solution also allows us to integrate it with our ERP system.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"Overall, Studio Creatio is a very good, flexible tool, and I appreciate that innovation is always present, which is very good for continually evolving cutting-edge technology."
"Studio Creatio has positively impacted my organization's productivity by enabling people to achieve more productive results in less time, helping them to manage their personal and professional life because the product is so easy to use, leading to a great sense of achievement among employees."
"I have definitely seen a return on investment with time savings and money savings, as there is a price per license, but this money is coming back to us, making it a worthwhile investment."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"Studio Creatio is a business automation platform and is very versatile, as it can automate most of the management processes that you come across on a day-to-day basis in your corporation."
"We were able to build the entire process from scratch in approximately six months until production, and we have been using Studio Creatio for loan origination since that time."
"It is a low-code platform, that is very intuitive."
"One of the most useful features is the code is customizable, we can make it our own."
"The good part of OpenText AppWorks is that all of its components are together in one platform, including integration capability, UI capability, and workflow capability."
"In terms of the scalability and the handling of complexity, the customers are satisfied, and we also have confidence in the solution to achieve whatever implementations are required."
"The stability has been perfect over the years; there are no bugs or glitches, it doesn't crash or freeze, it's reliable, and the performance is good."
"Its customer support is reliable and easy to approach."
"OpenText AppWorks has standard features such as system-to-system and human-to-human integrations, but what I find most valuable in the solution is its monitoring feature that tells you more about your processes, how to restart and how to stop each process, etc."
"From a business perspective, the most valuable aspect lies in the optimization of processes."
"We really appreciate the process automation and how can you create human tasks as one of your processes."
 

Cons

"If you really want a BI-capable tool, it is better to acquire licenses of such products."
"Studio Creatio is a new product in the market, making its lack of maturity an area of concern."
"Creatio needs to stabilize their marketplace."
"I think the learning curve for new users adopting Studio Creatio could be better facilitated with more hands-on training."
"It appears that at times, our partners might be using Google Translate, resulting in translations lacking context and not being entirely understandable."
"Sometimes there is good information available on the internet, and you can find a lot of tutorials and information on Studio Creatio, but it can feel confusing when searching for specific information."
"HRM is an area where Studio Creatio lacks and needs to improve."
"I would rate the customer support for Studio Creatio a five out of ten."
"There is room for improvement in the pricing structure."
"The solution needs to continue to enhance the low-coding feature within the product itself."
"There could be some improvements with the low code design part. It could be more customizable and more user friendly."
"AppWorks is pretty expensive."
"AppWorks could be improved by including BPM simulation."
"From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model."
"OpenText needs improvements in its integration model to align with newer integration types."
"The integration could improve."
 

Pricing and Cost Advice

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."
"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."
"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."
"It is fairly competitive."
"There is a license required for this solution."
"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."
"The tool is reasonably priced."
"The price is on the higher side."
"There is a user-based perpetual license."
"Pricing for OpenText AppWorks, specifically in the Indian market, is reasonable, but I'm not aware if it's still reasonable outside of India. The licensing cost is based on the number of licenses and the number of users. OpenText AppWorks has different licensing options."
"The licensing cost varies based on several factors, such as the size of the customer and the domain URL."
"AppWorks is pretty expensive."
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Top Industries

By visitors reading reviews
Construction Company
16%
Outsourcing Company
12%
Manufacturing Company
12%
Financial Services Firm
11%
Financial Services Firm
9%
Outsourcing Company
9%
Construction Company
9%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business7
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Studio Creatio?
My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.
What needs improvement with Studio Creatio?
I think Studio Creatio can be improved by enhancing the documentation, perhaps offering more specific training for our AI robots, and possibly providing free training at events where companies can ...
What is your primary use case for Studio Creatio?
I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version,...
What is your experience regarding pricing and costs for OpenText AppWorks?
From an enterprise point, their pricing is a little bit crazy because they don't have a SaaS model. They have to go with a perpetual model, which makes it look crazy initially. But over a period, i...
What needs improvement with OpenText AppWorks?
They can improve the UI capability. Recently, they launched a low-code platform, called entity modeling, which they can enhance further. It would be beneficial if OpenText ( /products/data-express-...
What is your primary use case for OpenText AppWorks?
We primarily use OpenText AppWorks ( /products/opentext-appworks-reviews ) for automating supply chain-related problems, vendor process automations, and invoice automations. We have our own product...
 

Overview

 

Sample Customers

First United Bank & Trust, Josera, BSN Sports, Colgate-Palmolive, Guided Care, Maryland Department of Disabilities, Vodafone, Sureserve
Red Deer County, DHFL Pramerica Life Insurance, Bangkok Airways, PBS, CIZ (Netherlands Ministry of Health), The Dutch Ministry of Defence, Mercer
Find out what your peers are saying about Creatio Studio vs. OpenText Process Automation and other solutions. Updated: September 2026.
912,818 professionals have used our research since 2012.