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ControlUp vs Moogsoft comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.2
Organizations achieve efficiency and cost savings with ControlUp, automating tasks, preventing disasters, and optimizing virtual environments.
Sentiment score
4.2
Users report reduced incident resolution time, improved alert management, cost savings, faster troubleshooting, enhanced collaboration, and quicker root cause analyses.
This is having a 24/7 junior admin who's really smart, always there, always doing work, but you have to consume his work.
Senior Systems Administrator at a tech vendor with 10,001+ employees
Basically, what we were targeting is the response time of the virtual environment.
Senior IT Engineer Citrix at EDR Media LLC
ROI depends on how we integrate our IT operations with Moogsoft, as it can reduce our workload, downtime, and resolution time effectively, ultimately delivering better solutions based on mean time to resolution.
L1 Analyst at HCLTech
 

Customer Service

Sentiment score
9.0
ControlUp's responsive, knowledgeable support enhances customer experience, offering integration flexibility and premium benefits for larger organizations.
Sentiment score
5.8
Moogsoft support improved post-Dell acquisition, though response times and admin features need enhancement, and time zone issues persist.
I was quite happy to work with ControlUp because the support is excellent.
Senior IT Engineer Citrix at EDR Media LLC
Basically, if I could take everything that you do, put it in a tool, and hand you that tool so you don't have to repeat your efforts, then you would be able to make good use of it.
Senior Systems Administrator at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.6
ControlUp's cloud scalability eases expansion, though pricing concerns arise, highlighting the importance of strategic adaptability and monitoring.
Sentiment score
7.0
Moogsoft offers scalable, cloud-hosted services praised for managing large user bases, with room for improved user-friendly features.
It scales very well; you just have to tell it what you're doing and size it for what you're asking.
Senior Systems Administrator at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
8.9
ControlUp is praised for its stability and effective monitoring, with most users finding it reliable and well-supported.
Sentiment score
7.3
Moogsoft offers stable performance, managing high-loads effectively with minimal issues, though occasional bugs are quickly addressed.
Sometimes Moogsoft experiences stability issues due to bugs or internal problems, leading to downtime.
L1 Analyst at HCLTech
 

Room For Improvement

ControlUp needs seamless integration, improved monitoring, GUI enhancements, and additional features for better automation and complete insights.
Moogsoft users want better API integration, predictive analytics, dashboards, multi-cloud support, and enhanced AI-driven IT operations features.
There is area for improvement, maybe in the reporting.
Senior Systems Administrator at a tech vendor with 10,001+ employees
Introducing machine learning and AI features would enhance Moogsoft, streamlining IT operations, incident detection, and response management.
L1 Analyst at HCLTech
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
CTO at a tech services company with 10,001+ employees
 

Setup Cost

ControlUp pricing involves annual agreements with varied costs; thorough evaluation of licensing options is essential for optimal use.
Moogsoft's AI ops solution is affordable and flexible, offering competitive pricing with various licensing options compared to competitors.
It is expensive.
Senior IT Engineer Citrix at EDR Media LLC
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
CTO at a tech services company with 10,001+ employees
 

Valuable Features

ControlUp offers efficient ROI, real-time insights, robust automation, and proactive management with AI-enhanced performance monitoring and comprehensive visibility.
Moogsoft enhances IT operations using AI for noise reduction, event correlation, and improved incident response with collaborative alert management.
Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place.
Senior Systems Administrator at a tech vendor with 10,001+ employees
It's not only monitoring, but it's also detecting, and it could even fix problems with a lot of automation that you can put in place to fix problems automatically before you even detect them.
Senior IT Engineer Citrix at EDR Media LLC
Moogsoft offers various benefits, including incident response, reduced noise alert fatigue, increased availability and uptime, helping companies gain a better understanding of their IT environment, proactively addressing issues, and improving services.
L1 Analyst at HCLTech
The AIOps capabilities in Moogsoft, which it brings in with multiple data source support, are the most valuable features.
CTO at a tech services company with 10,001+ employees
 

Categories and Ranking

ControlUp
Ranking in IT Infrastructure Monitoring
19th
Average Rating
8.6
Reviews Sentiment
7.6
Number of Reviews
13
Ranking in other categories
Digital Experience Monitoring (DEM) (4th)
Moogsoft
Ranking in IT Infrastructure Monitoring
24th
Average Rating
7.6
Reviews Sentiment
5.1
Number of Reviews
17
Ranking in other categories
IT Operations Analytics (5th), AIOps (10th)
 

Mindshare comparison

As of December 2025, in the IT Infrastructure Monitoring category, the mindshare of ControlUp is 1.1%, up from 0.8% compared to the previous year. The mindshare of Moogsoft is 0.8%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring Market Share Distribution
ProductMarket Share (%)
ControlUp1.1%
Moogsoft0.8%
Other98.1%
IT Infrastructure Monitoring
 

Featured Reviews

reviewer2717526 - PeerSpot reviewer
Senior Systems Administrator at a tech vendor with 10,001+ employees
Delivers comprehensive and customizable system management with increased efficiency
The best features I have found are that it is very customizable, which would be number one, and very extensible through the use of scripts and triggers. The visual look of the interface is very easy to understand what is happening and somewhat why it's happening. It may sound facetious, but it really is everything about it. Everything works exactly the way it's meant to, a dream come true for anyone who's administering systems because it gives you all the information that you want and all the actions you want to take, all in one place. The benefits I have seen from using it so far include the ability to know in advance and take actions based on the information the tool gives you.
MA
L1 Analyst at HCLTech
Effective monitoring and efficient alert management streamline operations
Machine learning works based on past collected data, so we can develop a system that functions as an automated bot using this data. With the use of AI technologies such as ChatGPT and other Gen AI solutions, if we combine these with machine learning tools, it will lead to increased efficiency and reduced processing time in application systems. I work on the backend to address any issues with Moogsoft, such as URL access problems or credential bugs, ensuring everything operates smoothly. The advantage of Moogsoft is that it consolidates various alerts into one monitoring tool, which reduces time and allows for real-time and anomaly detection, while its disadvantage includes limited built-in observability and complex setup requirements. On a scale of 1-10, I rate Moogsoft a 9.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Healthcare Company
11%
Manufacturing Company
9%
Financial Services Firm
16%
Computer Software Company
11%
Comms Service Provider
7%
Transportation Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise8
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise4
Large Enterprise12
 

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?
It is expensive. It is very expensive. I was working in a bank, and even in the bank, which was quite healthy, the ControlUp budget was something we had to defend very harshly.
What is your primary use case for ControlUp Real-time?
I was taking care of a Citrix infrastructure, and as ControlUp is the best monitoring tool for those environments, I was also using ControlUp to monitor those environments.
What do you like most about Moogsoft?
Incident management is streamlined with Moogsoft. One standout feature is its unique situation-creation capability, differentiating it from other fault management tools. While other tools typically...
What is your experience regarding pricing and costs for Moogsoft?
If you compare Moogsoft's pricing with some of the other combined solutions, they are not very cheap, but I don't think they are at the top end of the market either.
What needs improvement with Moogsoft?
I would like to see Moogsoft improve on coming up with some agentic solutions for whatever they have been able to automate.
 

Comparisons

 

Overview

 

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida
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Find out what your peers are saying about ControlUp vs. Moogsoft and other solutions. Updated: November 2025.
879,371 professionals have used our research since 2012.