No more typing reviews! Try our Samantha, our new voice AI agent.

Control-M vs Kore.ai comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 13, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Control-M
Ranking in AI IT Support
1st
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
203
Ranking in other categories
Process Automation (2nd), Managed File Transfer (MFT) (2nd), Workload Automation (1st)
Kore.ai
Ranking in AI IT Support
8th
Average Rating
8.0
Number of Reviews
11
Ranking in other categories
AI Agent Builders (7th), AI Customer Experience Personalization (10th), AI Security (13th), AI Customer Support (5th)
 

Mindshare comparison

As of May 2026, in the AI IT Support category, the mindshare of Control-M is 2.6%, down from 26.3% compared to the previous year. The mindshare of Kore.ai is 1.5%. It is calculated based on PeerSpot user engagement data.
AI IT Support Mindshare Distribution
ProductMindshare (%)
Control-M2.6%
Kore.ai1.5%
Other95.9%
AI IT Support
 

Featured Reviews

RP
Batch Admin at NBC Universal
Brings data together from multiple platforms and optimizes cross-environment orchestration
The features of Control-M that I like the most include the ability to easily integrate or bring in different platforms into Control-M. For instance, AWS, mainframe, TWS, and something that's running on Autosys can all be brought into Control-M, converted to how Control-M runs it, and then the batch can be executed. This centralizes various applications in Control-M, which doesn't just have to handle batch processes, but also other tasks like reporting on required data. I find this functionality very useful and the setup is impressive, with more advancements yet to come. With Control-M, my company has achieved several measurable improvements since I started. The metrics indicate that the number of failures has dropped, and we have addressed the issue of excessive false alerts that I encountered when I joined. Previously, we received an overwhelming number of alerts daily, but now we manage to maintain that at a normalized level, perhaps around five to fifteen alerts, depending on running core batches and their setup.
Judin Augustin - PeerSpot reviewer
Associate Data Scientist at Guide House
Automation has reduced large call centers and provides real-time outbound support for patients
Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution supports all file transfers."
"Thanks to Control-M, around five days are being saved; otherwise, old data would be received for the current week's business, but now the latest data is received."
"We have definitely seen return on our investment in Control-M, many times over."
"Most valuable feature would be the ability to detect and notify when a process has not completed successfully."
"This product works with all the platforms that we use today, we are able to centralize our managing of job flows for all our platforms, it has improved our SLAs, and it has definitely helped development by giving multiple developers a lot of flexibility when running their jobs."
"Because it's a tool which allows us to do scheduled work, it allows for notifications when jobs aren't running within that scheduled time frame. This improves the opportunity to meet SLAs."
"The GUI is the best feature, along with the file transfer capabilities."
"If they have ad hoc requirements, then they can theoretically schedule their own file transfers with the Self Service. We are trying to push as much work back to the customers or developers that have that requirement, because they prefer to help themselves, if possible. We try empowering them and enabling them through Control-M, especially for file transfers, because it is a much broader base of the business then just with batch scheduling. Typically, with SAP batch scheduling, it would work with dedicated teams. With file transfers, the entire business is involved. There are business users, end users, etc. It definitely needs to be as simple as possible and as managed as well as possible. They need to manage it themselves, if possible, because our team is not growing but the number of customers, applications, and jobs are growing. We need to hand back some of the responsibility to the customer for them to resolve and action it."
"Kore.ai offers multiple support and services, including API integration, webhook integration, and multiple channels, making it easy to design your own layout, integrate with multiple channels and webhooks, deploy quickly, and track any errors that occur, so it is a good way to start and easy to learn."
"Kore.ai has positively impacted my organization by being a big money saver because before having our chatbot, the use case was that every time some of our customers needed help, they used to call a number."
"The best feature of Kore.ai is that it is a cost-saving tool because when we use IVR, we have to assign agents at the backend, but using Kore.ai, we can automate all of those functions."
"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."
"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."
"Kore.ai has positively impacted our organization by reducing error rates from around fifteen to twenty percent to just two to three percent after implementation."
"Kore.ai has positively impacted my organization, as it saved a lot of time in implementation and the proof of concept was very fast to implement and easy to develop."
"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."
 

Cons

"A developer sandbox could be very helpful to try out new features or experience them."
"There was an upgrade to the project, before it was moved to BMC. It could have been better if there was a demo on how / on the changes."
"BMC could do better in the reporting capabilities of Control-M. Currently, what they have is very limited in reporting."
"The unifying features between Control-M for different platforms needs improvement. The scheduling options on the Control-M mainframe jobs are different than they are on our Linux server. There are a few differences here and there."
"With the current version update, I'm not sure why we needed a separate database upgrade; why not put it all in one package? It meant doubling our tasks to do the upgrade."
"Their support can be improved. I would like them to provide support in Spanish and have more knowledge."
"It is a very strong product, but the reporting could be better."
"The infrastructure could be improved."
"In my experience, Kore.ai is not stable."
"Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized."
"Customer support is okay, I guess. We get what we want from them whenever there is an issue or something, but sometimes when we had issues, it was delayed a lot."
"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."
"To improve Kore.ai, I suggest focusing on more agentic automation, such as offering MCP kind of features with an orchestration layer for use cases."
"I rated Kore.ai an 8 out of 10 because additional features could be added to it."
"The two points I deduct relate to the integrations, which were not as extensive as I initially expected."
"I would suggest incorporating pre-recorded videos in the tutorials and enhancing the documentation area to make it more user-friendly."
 

Pricing and Cost Advice

"One of the restrictions that we had was with some of the licensing, and not having any insight on the financials part of the product. I don't know what the licensing on the product is, but we don't have an unlimited enterprise license. So, there might be a limitation on either the cost of the licensing or the number of seats."
"we are more looking for a better cost/license/performance model because BMC, while we could say it's the best, is also the most expensive. That is what we are probably most annoyed with. We are paying something like €1,000,000 over three years for having 4,000 jobs running. That's expensive."
"This is an area where it is a little difficult to work with BMC. They want to do licenses by job, which is what we have. For example, the simplest is to license by job, but they can also license by nodes. While the licensing is simple to use, it might not be the correct licensing model for the customer. It is okay because we want to license by job, which is something measurable. At the end of the day, licensing by job is the most important."
"It works on task-based licensing."
"Pricing is generally affordable, though some features cost a bit more."
"The cost is basically $100 a job, give or take."
"Licensing costs are around $3000 a year."
"It was a little bit pricey. They were proud of the product. A particular module was not free. However, BMC was able to negotiate that particular module into our whole contract itself without having to negotiate an individual price for that module. All that was included in a one-time negotiation, and we've signed a five-year contract on that."
Information not available
report
Use our free recommendation engine to learn which AI IT Support solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
7%
Insurance Company
6%
Retailer
6%
Construction Company
12%
Financial Services Firm
9%
Outsourcing Company
8%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise27
Large Enterprise159
By reviewers
Company SizeCount
Midsize Enterprise3
Large Enterprise12
 

Questions from the Community

How does Control-M compare with AutoSys Workload Automation?
Control-M acts as a single, centralized interface for monitoring and managing all batch processes, which is helpful because nothing gets left unattended since it is all visible in one place, and th...
What is your experience regarding pricing and costs for Control-M?
From what I know about pricing, I would probably put Control-M in the expensive category, but you do pay for what you get; you are paying for a premium product.
What needs improvement with Control-M?
We are not on the latest version of Control-M; we currently have version 20 and 21.
What is your experience regarding pricing and costs for Kore.ai?
My experience with pricing, setup cost, and licensing is comparatively lower than other companies and tools available.
What needs improvement with Kore.ai?
Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized. They should include detailed videos or workshops. There are not many videos or community resources a...
What is your primary use case for Kore.ai?
My main use case for Kore.ai was creating an outbound calling generative AI-powered chatbot, which is useful for insurance and healthcare companies.
 

Comparisons

 

Also Known As

Control M, BMC Control-M Managed File Transfer, BMC Australia CTM
No data available
 

Interactive Demo

Demo not available
 

Overview

 

Sample Customers

The Bank of East Asia, LINE Bank Taiwan, Coop, Air Europa, Carrefour, Itau Unibanco, Snam, Embraer, ANZ Bank, EDP, Dominio's, Tampa General Hospital, W&W Informatik GmbH, Veterans General, Up Sí Vale, Sky Italia, REWE digital GmbH, Raymond James, Railinc, Navistar, Management Science Associates, Colruyt, CARFAX, Banpara, Aspiag Service, Amadeus, AG Insurance, ING Bank Slaski
Leading banks & Enterprise Companies
Find out what your peers are saying about Control-M vs. Kore.ai and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.