We performed a comparison between ConnectWise ScreenConnect and Zoom based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."
"Unattended access is the most important feature."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"Zoom is a stable solution."
"The initial setup was very easy...The solution is worth the money."
"Zoom is scalable. We have about 10,000 users at my company."
"Zoom is easy to use and you can have a session with someone with a few mouse clicks. It is easier to use than Microsoft Teams."
"The solution is easy to navigate."
"I find it very easy to use for multiple persons."
"The solution is easy to set up."
"Ability to record sessions."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The solution is a little bit complicated when you want to implement it."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"What we need this product to do is to be able to control Windows Updates. LogMeIn Central allowed us remote access but also allowed to push and install Windows Updates, and third-party updates... When we made the switch to ConnectWise we lost the ability to do patching. That forced us, for our larger clients, to move to WSUS. We had to set up a VM on those larger clients to push Windows Updates and patches into the network."
"They could provide a toolbox for the plan I'm on."
"There needs to be a way to run the agent without installing, like GoToAssist."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"Nothing extraordinary about this application, as its main use is for connecting with people on the other side of the cloud, but other users could find other Zoom features valuable."
"The platform's feature for screen sharing needs improvement."
"Zoom could improve by increasing the time limitation in the free version."
"The other thing I would add is maybe noise reduction. That could be improved. Everyone nowadays is working from home, so sometimes we hear the dog and stuff like that."
"Additional end-user features like polling would be beneficial."
"I have had small issues with the virtual backgrounds. I would like to see improvements with this feature."
"When a lot of people join a meeting it is not possible to shrink the pictures and show them on a single screen."
"The stability has been good but it could still improve. However, I have not found a better solution."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Zoom is ranked 1st in Virtual Meetings with 200 reviews. ConnectWise ScreenConnect is rated 8.4, while Zoom is rated 8.4. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Zoom writes "Easy to use and provides good video and sound quality". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas Zoom is most compared with Webex, Skype for Business, TeamViewer, Cisco TelePresence and Cisco Meeting Server. See our ConnectWise ScreenConnect vs. Zoom report.
See our list of best Virtual Meetings vendors.
We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
