ConnectWise ScreenConnect vs Zoom comparison

ConnectWise and Zoom Video Communications are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while Zoom Video Communications is ranked #1 with an average rating of 8.3. ConnectWise holds a 1.5% mindshare in VM, compared to Zoom Video Communications’s 11.2% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 95% of Zoom Video Communications users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

Zoom

Read 215 Zoom reviews

5,977 Views
1,083 Comparison Views

95% willing to recommend

ConnectWise ScreenConnect

Zoom

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Executive SummaryUpdated on Feb 3, 2025

ConnectWise ScreenConnect and Zoom compete in the remote access and video conferencing market. ConnectWise ScreenConnect appears to have the upper hand in offering robust features for tech support and secure remote connections, while Zoom excels in user-friendly video conferencing capabilities.

Features: ConnectWise ScreenConnect offers robust remote access, file transfer, and seamless integration with existing systems. It supports persistent connections, which are crucial for tech support. Zoom is renowned for its easy-to-use interface, high-quality video conferencing, and seamless device compatibility.

Room for Improvement: ConnectWise ScreenConnect could benefit from enhanced customization, an intuitive setup for permissions, and better support for dual monitor setups. Zoom users have noted the need for enhanced security features, reduced update frequency, and improvements in chat and screen-sharing functions.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect supports hybrid, public, and private cloud deployments, with responsive customer support. Zoom's public cloud deployment offers a seamless installation process, with straightforward customer service and the potential for improved third-party integration.

Pricing and ROI: ConnectWise ScreenConnect is competitively priced, offering significant cost-saving features and a straightforward pricing model. Zoom provides a free tier with basic features, appealing to budget-conscious users, while paid plans offer advanced capabilities. Both solutions yield significant ROI by enhancing communication and reducing operational costs.

To learn more, read our detailed ConnectWise ScreenConnect vs. Zoom Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Zoom

April 2025

Download the complete report

Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

Zoom

Ranking in Virtual Meetings

1st

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

215

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of Zoom is 11.2%, down from 13.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Kallol Chaudhuri

Principal Consultant at Oracle

Helped us tremendously in collaborating with each other and getting our work done and offers the breakout rooms feature.

We are a team located across various locations. Not in the same geographic location. We are distributed. And it's not possible to physically travel and meet people. Sometimes it's simply not possible. But Zoom has helped us tremendously in collaborating with each other and getting our work done. Without Zoom, it would have been very, very difficult. The breakout rooms feature is also helpful. For example, I have a meeting attended by hundreds of people and want to create subgroups. I typically use it for different role-play scenarios during training if we are trying to conduct some training on presentation skills. So there's a large group, which is initially trained by an instructor. Then you get instructions that the room will be split into smaller breakout rooms. I'll give you a topic, and you'll practice in these smaller groups. That's one way I use it. So it's like a simulation of a real brainstorming session I'd have in a physical space.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Session groups and triggers are the most valuable features, because they make a greater degree of organization possible. Greater degree of organization is valuable to my organization, because we have many sessions to handle."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale."

"The product is really easy to deploy."

"Better than TeamViewer and useful for fixing problems remotely."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

More ConnectWise ScreenConnect pros

"The most valuable features of Zoom are quick connectivity, screen sharing, and quick response."

"The most valuable feature of Zoom is user-friendliness."

"The solution is easy to navigate."

"Zoom has facilitated our remote and hybrid meetings, particularly in the context of our agile processes such as scrum. In the past, estimating story points required physical presence in a room, where we would use visual cues or hand gestures. We can create polls with Zoom and share them with team members for direct input. The recording feature is also good. Additionally, features like whiteboarding allow for specific collaboration sessions tailored to different team members' needs. Auto-scheduling meetings and integration with Microsoft Outlook make organizing and attending meetings effortless. Overall, the product is good and convenient."

"It is a stable product."

"The video and audio quality are very good."

"The collaboration features are good."

"I felt the installation to be straightforward."

More Zoom pros

Cons

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"There could be improvement to the remote command line tools."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."

"They could provide a toolbox for the plan I'm on."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."

More ConnectWise ScreenConnect cons

"Zoom could improve by increasing the time limitation in the free version."

"The solution could improve by being more secure."

"We are more inclined to work with Microsoft Teams."

"The pricing could be improved."

"They could improve security more."

"There must be an option to ask permission from the host to record the Zoom meeting."

"The security needs to be improved."

"The security of the solution could improve."

More Zoom cons

Pricing and Cost Advice

"It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."

"Good price and works well."

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"We pay $3,000 USD for the service, yearly upfront."

"It is priced fairly."

"Make sure you have enough licensing for all the techs that you have."

"I download the product for free with ConnectWise RMM's license."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

More ConnectWise ScreenConnect pricing and cost advice

"The free version has a time limit, but paid subscriptions are available."

"We generally have a strict budget so the pricing for Zoom is reasonable."

"I rate the product's pricing two or three on a scale of one to ten, where one is low price and ten is high price."

"Zoom is available with an open license that can support meetings of up to 40 minutes."

"Zoom has a less expensive subscription than other solutions such as Cisco Webex."

"The solution's pricing is good."

"I am using the free version of the solution. However, it has a time limit of 45 minutes for meetings. We do not have meetings longer than 45 minutes, it is fine for us."

"The exact costs are handled on a corporate level, however, I understand that if you just want to own a license for your small business or something like that, it's around $300 a year, which is very reasonable."

More Zoom pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Educational Organization

90%

University

Financial Services Firm

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

LucidChart vs LucidSpark for brainstorming sessions over Zoom

Hi @Krista Thompson - Yes, LucidSpark is a much more nimble and, in some ways, user-friendly tool than LucidChart. LucidSpark is designed to do a better job managing multiple users participating ...

See all answers

What do you like most about Zoom?

The product is scalable.

See all answers

What is your experience regarding pricing and costs for Zoom?

There is a concern about the free version's forty-five-minute limit. For education use, having more affordable access through institutions would be beneficial.

See all answers

Comparisons

Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 29% of the time

Microsoft Intune vs ConnectWise ScreenConnect

Compared 17% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 13% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 13% of the time

TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

More ConnectWise ScreenConnect Competitors

Webex vs Zoom

Compared 33% of the time

Skype for Business vs Zoom

Compared 32% of the time

TeamViewer vs Zoom

Compared 8% of the time

ON24 Platform vs Zoom

Compared 6% of the time

GoToMeeting vs Zoom

Compared 5% of the time

More Zoom Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Zoom

April 2025

Download Zoom product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done. Our easy, reliable cloud platform for video, phone, content sharing, and chat runs across mobile devices, desktops, telephones, and room systems. Message me to learn more about how Zoom can help your business or organization Visit zoom.com and follow @zoom_us.

Zoom Video Communications

Sample Customers

Jon Rosen Systems

Fortinet, Veeva, Proofpoint, Box, Ticketmaster, Trend Micro, Caesars Entertainment, Santa Clara University, Pandora, Stanford Continuing Studies

Buyer's Guide

ConnectWise ScreenConnect vs. Zoom

April 2025

Free Report: ConnectWise ScreenConnect vs. Zoom

Find out what your peers are saying about ConnectWise ScreenConnect vs. Zoom and other solutions. Updated: April 2025.

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