Try our new research platform with insights from 80,000+ expert users

ConnectWise RMM vs Splunk Enterprise Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
ConnectWise RMM enhances efficiency and IT management by automating tasks, reducing downtime, and enabling easy software deployment and remote access.
Sentiment score
7.0
Splunk Enterprise enhances ROI by improving security, simplifying data management, and reducing costs with efficient search capabilities.
It saves probably more than 50% of the time that would have been required, likely around 75%.
Splunk Enterprise Platform saves approximately 20 to 30 percent of my time without having to perform different actions separately.
 

Customer Service

Sentiment score
8.3
ConnectWise RMM's support is praised for its 24/7 availability and expertise, though some experience remote communication issues.
Sentiment score
6.7
Users have mixed opinions on Splunk's support, praising accessibility but noting delays and reliance on community solutions.
I rate their support and customer service with ConnectWise as good, as their support team is quick to answer chat requests.
It is crucial for anyone looking to deploy Splunk Enterprise Platform to first certify for their courses, such as the Splunk Administrator and the Power User Administrator certifications, which address all troubleshooting queries.
 

Scalability Issues

Sentiment score
8.2
ConnectWise RMM offers scalable SaaS solutions, efficiently managing diverse environments and thousands of endpoints for flexible client requirements.
Sentiment score
7.9
Splunk Enterprise is highly scalable, handling large data volumes with minimal maintenance, and features effective automation and clustering.
If the server is down, I can upgrade the server resources or create a new node for performance optimization.
Some products can automatically scale, but Splunk requires manual configuration changes to achieve scale, which is slightly outdated compared to modern technologies.
Splunk Enterprise Platform is scalable to some extent, which is acceptable.
 

Stability Issues

Sentiment score
9.1
ConnectWise RMM is highly praised for stability, with reliable agents and minimal maintenance, often rated ten out of ten.
Sentiment score
8.2
Splunk Enterprise Platform is praised for its stability, reliability, and efficient performance, with minor issues quickly resolved.
Splunk Enterprise Platform is stable when not integrating or adding new devices continuously.
It requires managing configuration files and processing operations manually, limiting its auto-scaling capabilities.
 

Room For Improvement

ConnectWise RMM needs better automation, customizable dashboards, and improved query flexibility, with reasonable pricing but room for enhancement.
Splunk Enterprise offers powerful features but needs improvements in usability, cost, support, and handling large data volumes.
The pricing for ConnectWise RMM is reasonable.
The deep learning capabilities need enhancing, especially on Splunk Cloud, where customers find it challenging to use deep learning tools without setting up backend computing resources.
The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason.
It is complex for inexperienced cybersecurity engineers and requires experienced personnel to handle it effectively.
 

Setup Cost

ConnectWise RMM provides flexible pricing, with costs starting at $2.50 per endpoint, including valuable NOC and help desk services.
Splunk Enterprise is often seen as expensive, with high costs impacting small businesses, despite available discounts and flexible options.
The pricing model is based on ingesting data sizes, not user count, and includes a free tier for up to 500 MB of daily data.
Splunk Enterprise Platform is expensive.
 

Valuable Features

ConnectWise RMM enhances efficiency with robust patch management, remote access, automation, and intuitive integration for comprehensive network visibility.
Splunk Enterprise provides real-time analytics, visualizations, and integration, excelling in usability, data insights, and automation for diverse applications.
The ability to do deployments through ConnectWise RMM's scripting features allows us to deploy new software or monitor the status of antivirus or system protection software, presenting another measurable benefit for us regarding ROI.
Splunk Enterprise Platform also has its own Phantom as a SOAR, which is much more refined and gives more accurate results than any other AI integrated SIM tool.
Splunk Enterprise enhances data analytics with its AI capabilities.
The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities.
 

Categories and Ranking

ConnectWise RMM
Ranking in IT Alerting and Incident Management
15th
Average Rating
8.0
Reviews Sentiment
8.2
Number of Reviews
6
Ranking in other categories
Network Monitoring Software (66th), Server Monitoring (21st), IT Infrastructure Monitoring (49th), Cloud Monitoring Software (36th), Remote Monitoring and Management (RMM) (7th), Patch Management (25th), Unified Endpoint Management (UEM) (17th)
Splunk Enterprise Platform
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.4
Reviews Sentiment
7.5
Number of Reviews
34
Ranking in other categories
Data Visualization (4th)
 

Mindshare comparison

As of October 2025, in the IT Alerting and Incident Management category, the mindshare of ConnectWise RMM is 0.6%, up from 0.6% compared to the previous year. The mindshare of Splunk Enterprise Platform is 1.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Splunk Enterprise Platform1.9%
ConnectWise RMM0.6%
Other97.5%
IT Alerting and Incident Management
 

Featured Reviews

JonMcWilliams - PeerSpot reviewer
An agent-based solution that monitors and manages various networks but lacks support
Once you've established the client in the RMM tool, you create the site. Setting up the site can be a bit onerous because of the recent changes, which we need to learn. However, once it's set up, deploying the agent is extremely simple and straightforward. It's as easy as using a URL that people can visit, which will automatically determine the environment and download the necessary components. The initial setup can be somewhat challenging. If it's a new site, it'll probably take me about an hour to set it up. It's a matter of getting familiar with the process. As far as deploying the agents to the individual endpoints is concerned, that's literally minutes. Customers can do that themselves. A few of us can do set up the initial site. Anyone can handle the agents deployment. In our case, it's quite doable even by sending the URL to the customer.
Mohammed Hassan - PeerSpot reviewer
Real-time data analysis benefits but automation in role creation needs improvement
Splunk Enterprise Platform is a good tool to have, but it is expensive. The features that have proven most effective for real-time data analysis include parts of the platform and its automation capabilities. However, I want them to enhance their automation to cover every aspect, particularly the automation of roles creation.
report
Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
869,566 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Performing Arts
13%
Computer Software Company
11%
Comms Service Provider
10%
Educational Organization
8%
Financial Services Firm
12%
Hospitality Company
12%
Insurance Company
12%
Healthcare Company
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise1
Large Enterprise23
 

Questions from the Community

What is your experience regarding pricing and costs for Continuum Command?
There are different subscriptions available for ConnectWise RMM that you can choose from. Essentially, our endpoint costs around two dollars and fifty cents per endpoint per month. If we opt for a ...
What needs improvement with Continuum Command?
The pricing for ConnectWise RMM is reasonable, and I feel that we're getting good value for the dollars that we're spending even though I don't have anything to compare it against.
What is your primary use case for Continuum Command?
As an MSP, we utilize ConnectWise RMM for the management of our client environment.
What do you like most about Splunk Enterprise Platform?
The most valuable features of the solution are the load balancing technique, the forwarding technique, and SSL certification.
What needs improvement with Splunk Enterprise Platform?
The cost is the most significant area for improvement in Splunk Enterprise Platform, as it is quite expensive, causing many clients to differ due to this reason. Otherwise, I don't see that Splunk ...
What is your primary use case for Splunk Enterprise Platform?
I have implemented the complete Splunk Enterprise Platform structure in my previous organization, implementing the platform, creating use cases, dashboard queries, creating dashboards, and onboardi...
 

Also Known As

Continuum Command, Continuum RMM
No data available
 

Overview

 

Sample Customers

Frontier Business Products, Itek Systems Management, ZLan, Karpel, MySherpa, Arvig, CCSI, Leap Managed IT, eProsper, Pensar, Gordon Flesch, LeadingEdge, NSI, Server Sentry, Computer Consultants, Keystone IT Consulting, Ekaru, Epic Technologies, Rouse Consulting, Empower Information Systems, Computer Solutions Group, The Critical Update, Voice Smart Networks, CMIT Solutions, Preferred Communication Systems, G2 Tech Group, Pulse Business Solutions, Greystone Technology Group, Clare Computer Solutions, Evolve IT Australia
Information Not Available
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: September 2025.
869,566 professionals have used our research since 2012.