| Product | Market Share (%) |
|---|---|
| Concentrix | 19.5% |
| Tech Mahindra Service Desk | 19.3% |
| DXC Service Desk Services | 15.5% |
| Other | 45.7% |
| Product | Market Share (%) |
|---|---|
| IBM Contact Management Outsourcing | 3.1% |
| Foundever | 18.8% |
| Teleperformance Contact Management Outsourcing | 17.7% |
| Other | 60.4% |
| Product | Market Share (%) |
|---|---|
| Stream Global Services Contact Management Outsourcing | 5.2% |
| Foundever | 18.8% |
| Teleperformance Contact Management Outsourcing | 17.7% |
| Other | 58.3% |
IT outsourcing is not what it used to be. It wasn't long ago that the term IT outsourcing was synonymous with off shoring; a simple tactic for reducing costs by shipping non-core functions overseas.
But not anymore.
More than half of all CEOs now partner with external partners to drive innovation. And among outperforming organizations, the percentage is even higher. In fact, forward-thinking companies have broadened the definition of IT outsourcing by partnering with providers to speed time to market, attract new customers, and foster a culture of innovation. At stream global, we work together with our clients to deploy IT resources that have strategic business outcomes. This isn’t just IT outsourcing. This is business and IT services sourcing.
