No more typing reviews! Try our Samantha, our new voice AI agent.

CompassOne by Blackpoint Cyber vs CylanceOPTICS comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
114
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
CompassOne by Blackpoint Cyber
Ranking in Endpoint Detection and Response (EDR)
39th
Average Rating
9.0
Reviews Sentiment
7.8
Number of Reviews
5
Ranking in other categories
Security Information and Event Management (SIEM) (37th), Vulnerability Management (47th), Application Control (10th), Managed Detection and Response (MDR) (11th), Identity Threat Detection and Response (ITDR) (14th)
CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
54th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.6%, down from 3.9% compared to the previous year. The mindshare of CompassOne by Blackpoint Cyber is 0.8%, up from 0.4% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.6%
CompassOne by Blackpoint Cyber0.8%
CylanceOPTICS0.6%
Other95.0%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Gary Herbstman - PeerSpot reviewer
Owner at Byte Solutions Inc.
Experienced reduced alert fatigue with streamlined notifications
We use Blackpoint Cyber MDR for our higher-end clients who need a higher level of control over security I appreciate that there are people behind the scenes sorting out valuable alerts from those that are not, so I only get alerts when they are real. This feature ensures that I am notified only…
GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The tool is designed to scale for large enterprises and handle large volumes of data."
"The product is very good, it has caught a lot of exploits that most products would not."
"The solution is a new generation XDR that has a lot of artificial intelligence modules."
"Cortex XDR is a simple platform that's easy for administrators and users. You have a lot of flexibility to change or customize the features."
"Based on my experience, I would recommend Cortex XDR by Palo Alto Networks to other people."
"We use it for malicious connections from malicious websites, to identify payloads that might be inside the traffic, to identify malicious processes or bugs that are running on the network, and any activities that tend to lead to data infiltration."
"Traps pays for itself within the first 16 months of a three-year subscription."
"It has pretty much everything we need and works well within the Palo Alto ecosystem."
"The solution also watches over Microsoft 365 and keeps a copy of logs."
"On a scale from one to ten, I would rate the overall solution as a ten."
"Their SOC is phenomenal in not monitoring and responding and taking action."
"I appreciate that there are people behind the scenes sorting out valuable alerts from those that are not, so I only get alerts when they are real."
"On my end, the most valuable feature of this solution is that I can install it and forget about it. After that, their SOC team takes over and they only call me when there's a problem."
"The solution is all encompassing and can incorporate email monitoring."
"The solution has a high level of trust in the industry."
"The solution is pretty stable; it's pretty rock solid."
"The technical support personnel I interacted with were good."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"Cylance seems to be able to meet our customers' requirements for the time being."
"CylanceOPTICS is pretty stable."
 

Cons

"It's not an ideal choice for smaller businesses, as you need a minimum of 200 endpoints to even use the solution at all."
"The solution should offer more dashboards and they should be better customized."
"There is also no recovery feature; if some endpoint is under attack there must be the possibility of recovering it or restoring it to a normal state."
"They are charging for Network Traffic Analyzer (NTA) services, so if the per GB data could be provided at a certain level free of cost or at the same cost which the customer is taking for the entire bundle, that would be better."
"The encryption is not up to the mark."
"Every 30 or 40 days, there's a new version and we need to go and make sure our customer's laptops are upgraded."
"Palo Alto Networks Cortex XDR does not detect malicious activity like in other anti-virus solutions like Trend Micro and Windows with Cisco."
"Product might have some bugs."
"Some texts seem to report items as normal too quickly."
"The solution does not tie into other EDR products like CyberArk or CrowdStrike but that might be more useful."
"The interface could be more intuitive. More transparency is needed in the interface as a lot of details are hidden behind the scenes, making them difficult or impossible to access."
"While I am very satisfied with the service, supporting additional platforms, particularly Linux support, would be a beneficial improvement."
"The interface could be more intuitive."
"The feature we keep asking for is a vulnerability scan."
"False positives could be improved. Cylance picks up a lot of them."
"We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool."
"The reporting is very weak and not very good at all."
"Our customers would like to see more automation with respect to how threats are handled once they have been detected."
"It takes more time to investigate or dig up and understand what's going on."
"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."
"The detection component is something that they have to work on."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
 

Pricing and Cost Advice

"I don't have any issues with the pricing. We are satisfied with the price."
"The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help."
"Licensing for Palo Alto Networks Cortex XDR can be costly, especially when it comes to a hundred users. A license is required for each user, and the subscription must be renewed on a yearly basis."
"Very costly product."
"Our license will require renewal in August, after which the maintenance will continue as usual."
"It's the most expensive solution, but features-wise, it's quite strong. It's very good for protection, so the results are very good in the case of protection. I would rate it a two out of ten in terms of pricing."
"Cortex XDR by Palo Alto Networks is quite an expensive solution."
"Cortex XDR by Palo Alto Networks is an expensive solution."
"The pricing is in line with other products."
"The pricing is reasonable."
"I would rate the pricing a three out of five."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Computer Software Company
10%
Financial Services Firm
9%
Outsourcing Company
7%
Healthcare Company
7%
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
11%
Healthcare Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise53
No data available
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What needs improvement with Blackpoint Cyber MDR?
While I am very satisfied with the service, supporting additional platforms, particularly Linux support, would be a b...
What is your primary use case for Blackpoint Cyber MDR?
The solution serves as a baseline security offering. We have implemented it for every client that we do business with.
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...
What is your primary use case for Blackberry Optics?
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackpoint Cyber Managed Detection + Response, Blackpoint Cyber Managed Detection and Response
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
CoreRecon, Peerless Tech Solutions, Lorien Health
Cerdant, Washoe County School District
Find out what your peers are saying about CompassOne by Blackpoint Cyber vs. CylanceOPTICS and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.