| Product | Mindshare (%) |
|---|---|
| Cisco Unified Customer Voice Portal (Unified CVP) | 9.9% |
| Phonexia Speech Platform | 2.8% |
| Other | 87.3% |
Cisco Unified Customer Voice Portal (Unified CVP) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels. This award-winning product provides IP-based selfâservice and call routing. It combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive-Voice-Response (IVR) system or transparently integrated with a contact center.
Phonexia transforms voice to knowledge with its innovative speech analytics and voice biometrics technologies. Its Phonexia Speech Engine is the first on the market using exclusively deep neural networks to provide extremely accurate and fast results. The Phonexia Speech Platform packs a wide range of speech technologies into a single, highly modular platform that is easy to integrate with other solutions. Phonexia innovation is available through network of integration partners. A university spin-off, Phonexia has been delivering its technologies to call-centers, financial institutions, and security agencies in more than 60 countries since 2006.
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