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Cisco ScanSafe Web Security SaaS [EOL] vs Cisco Umbrella comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 21, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco ScanSafe Web Security...
Average Rating
7.4
Reviews Sentiment
6.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
Cisco Umbrella
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
124
Ranking in other categories
Secure Web Gateways (SWG) (1st), Internet Security (1st), Cloud Access Security Brokers (CASB) (2nd), Domain Name System (DNS) Security (1st), Cisco Security Portfolio (3rd)
 

Featured Reviews

Samir Shah - PeerSpot reviewer
CEO / Managing Director at Infinity Access Technologies Pvt Ltd
Easy to implement with good security and scanning
The software is scalable, no doubt about that. As such, the customers that we have given this software to had previously scaled up. Still, with a new version, we were able to satisfy them without any issue. Cisco is continuously working on making the software better, stronger, and compliant with the latest vulnerabilities. Their main aspect is to have software or hardware that is scalable. There is never an issue with the scalability. I'd rate it five out of five in terms of the ability to scale. This is a data center, so there are a lot of services that are being accessed from different departments. As far as users are concerned, they don't have more users within the data center. However, when it comes to accessing various services from the data center, it is sizeable. There may be 4,000 service requests happening daily. There may not be more than 50 users in general.
SS
Sr. Technical Executive at a computer software company with 11-50 employees
Has required extensive customization for non-technical users and still needs better simplification
Customization for basic users can be complex, as it is targeted toward only technical users. It would be beneficial if Cisco simplifies the customization process while still ensuring strong security to prevent unauthorized access. Simplifying the customization part could enhance Cisco Umbrella, but overall, it is a good solution for me.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is valuable to be able to block whole categories or groups at one time."
"The web security is great."
"It is an easy solution to implement, the web security is great, the filtering of different URLs has been very helpful, it also acts as a firewall which is quite helpful in terms of security, we've used it for content scanning and filtration in the data center, since this is on the cloud the cost has gone down, it's got good features and is easily manageable, and Cisco is rather well-known and robust."
"The solution is super stable because it is made up of a bunch of mega proxies."
"The cyber security features they offer are most trusted."
"I haven't found any issues related to latency or any other issue."
"Umbrella offers protection against malicious websites by stopping users from visiting them."
"The most valuable feature is the ease of use."
"We immediately block impersonating users from accessing services over Cisco Umbrella-controlled devices."
"There is much differentiation within the licensing so if anyone wants DNS security from the DNS security log, we are there already, and if anyone wants to go to a secure internet gateway, that is also available. We can get the integrated cloud DLP license keys. That is a good benefit with Cisco Umbrella. You can get a complete solution in a single licensing."
"It's very stable, reliable and does its job."
"The DNS data exfiltration and the blocking of DNS tunneling are the most effective features for threat prevention in our company."
"When we have laptops that leave the building, they could connect to public WiFi before they establish a VPN connection back into the company. For that duration or that period of time when they're not docked in the network or on a VPN, they effectively don't have that full layer of security that I provide inside the building. This tool stands in during that period of time, and we extend the security settings through their basic firewall or their cloud-based firewall at that time. So, we do content filtering and control access, but they also are looking at new domains, IP addresses, and bad requests. They're blocking them on my behalf when a laptop is not sitting behind our security appliances."
 

Cons

"The solution is not supported because it is legacy and almost out of market."
"Setup is not that difficult, but it really requires proper technical training."
"The licensing could be better. They are an expensive product."
"Cisco has good technical support although sometimes our clients would like it to be better in some areas."
"Hopefully, it works with the Canvas and starts feeding results into the AI canvas. That would be excellent."
"It could be improved by having a local data center and caching, which can provide protection support. I would like to be able to channel my intel and my network traffic to their clouds, and this feature is not available. Advanced protection or any malware file support, which might be required, is not available."
"A feature I would appreciate seeing enhanced in Cisco Umbrella would be the ability to add or remove agents that we have, instead of just relying on how long the devices have been connected to the platform."
"I don't think our workers like it all that much. It has actually made employee morale worse because we block a lot of stuff."
"I would like to have the ability to prevent certain sites/data from showing on the reports."
"The pricing is a bit high."
"Sometimes there are some lags, and I have to refresh multiple times to access parts of the dashboards. Sometimes the dashboard pages crash and I'm not sure why, so that's one area for improvement."
"In my experience with Umbrella support, sometimes the response times take a bit more time than we would like... sometimes, if you go through email, it can take quite a while to get a response."
 

Pricing and Cost Advice

Information not available
"The price depends on the use case, and it's a bit linear. But it depends on the customer's strategy and how Cisco plans to optimize the costs."
"There are three models for licensing with different feature sets."
"Its value exceeds its pricing."
"Our licensing fees are on a yearly basis."
"There is a one-time cost of approximately $800 USD per user, and then a yearly support fee of about $50 per user."
"In my opinion, Cisco Umbrella now has a good price in the basic packages. When it comes to Cisco Umbrella SIG Essentials package and Cisco Umbrella Secure Internet Gateway (SIG) Advantage package, it depends on whether the project has a good price or not"
"We did a good negotiation, and at the moment, its price is fine."
"The price should be slightly lower than the current price because if you look at the whole solution, it is simply a threat intelligence solution to block blacklisted things. The price should be lower looking at the features provided by the solution. The price isn't too high either, but it could be lower."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Manufacturing Company
8%
Financial Services Firm
8%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business50
Midsize Enterprise31
Large Enterprise52
 

Questions from the Community

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Which is the better security solution - Cisco Umbrella or Zscaler?
Cisco Umbrella and Zscaler Internet Access are two broad-spectrum Internet security solutions that I have tried. Zscaler Internet Access is a good option for carrying out multiple security functi...
Which is the better security solution - Cisco Umbrella or Microsoft Cloud App Security?
Cisco Umbrella is an integral component of the Cisco SASE architecture. It integrates security in a single, cloud-native solution, unifying multiple features like DNS-layer security, threat intelli...
What is your experience regarding pricing and costs for Cisco Umbrella?
The pricing for Cisco Umbrella is fair compared to other platforms out there for DNS security. We acquired it as a bundle with other Cisco purchases.
 

Also Known As

ScanSafe Web Security SaaS
OpenDNS
 

Overview

 

Sample Customers

Arup Group, Gobierno de Castilla-La Mancha, K&L Gates, New South Wales Rural Fire Service, Transplace
Chart Industries, City of Aspen, Eastern Mountain Sports, FLEXcon, George Washington University, Jackson Municipal Airport Authority, Ohio Public Library Information Network, PTC, Richland Community College, Smart Motors, Tulane University, VeriClaim
Find out what your peers are saying about Cisco, Fortinet, Zscaler and others in Secure Web Gateways (SWG). Updated: July 2026.
909,701 professionals have used our research since 2012.