Earn 20 points
Cisco Contact Center Enterprise is ranked 1st in Contact Center Infrastructure while Genesys Cloud is ranked 1st in Contact Center Platforms. Cisco Contact Center Enterprise is rated 0.0, while Genesys Cloud is rated 0.0. On the other hand, Cisco Contact Center Enterprise is most compared with Cisco CCX and Five9, whereas Genesys Cloud is most compared with Amazon Connect, Cisco CCX, Genesys PureConnect, NICE CXone and Verint Workforce Engagement Cloud.
We monitor all Contact Center Infrastructure reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.