Earn 20 points
Cisco Contact Center Enterprise is ranked 2nd in Contact Center Infrastructure while Genesys Cloud CX is ranked 1st in Contact Center Platforms with 8 reviews. Cisco Contact Center Enterprise is rated 9.0, while Genesys Cloud CX is rated 9.0. The top reviewer of Cisco Contact Center Enterprise writes "The ease of integration and documentation are valuable features". On the other hand, the top reviewer of Genesys Cloud CX writes "No restrictions on what the solution can do; new integrations with other cloud solutions". Cisco Contact Center Enterprise is most compared with Cisco CCX and Five9, whereas Genesys Cloud CX is most compared with Genesys PureConnect, Amazon Connect, NICE CXone, Five9 and Calabrio WFM.
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