"One of the best features of AMP is its cloud feature. It doesn't matter where the device is in regards to whether it's inside or outside of your network environment, especially right now when everybody's remote and taken their laptops home. You don't have to be VPNed into the environment for AMP to work. AMP will work anywhere in the world, as long as it has an Internet connection. You get protection and reporting with it. No matter where the device is, AMP has still got coverage on it and is protecting it. You still have the ability to manage and remediate things. The cloud feature is the magic bullet. This is what makes the solution a valuable tool as far as I'm concerned."
"Among the most valuable features are the exclusions. And on the scalability side, we can integrate well with the SIEM orchestration engine and a number of applications that are proprietary or open source."
"The visibility and insight this solution gives you into threats is pretty granular. It has constant monitoring. You can get onto the device trajectory to look at a threat, but you can also see what happened prior to the threat. You can see what happened after the threat. You can see what other applications were incorporated into the execution of the threat. For example, you have the event, but you see that the event was launched by Google Chrome, which was launched by something else. Then, after the event, something else was launched by whatever the threat was. Therefore, it gives you great detail, a timeline, and continuity of events leading up to whatever the incident is, and then, after. This helps you understand and nail down what the threat is and how to fix it."
"If somebody has been compromised, the question always is: How has it affected other devices in the network? Cisco AMP gives you a very neat view of that."
"Another of my favorite features is called the Device Trajectory, where it shows everything that's going on, on a computer. It shows the point in time when a virus is downloaded, so you can see if the user was surfing the internet or had a program open. It shows every running process and file access on the computer and saves it like a snapshot when it detects something malicious. It also has a File Trajectory, so you can even see if that file has been found on any of your other computers that have AMP."
"The entirety of our network infrastructure is Cisco and the most valuable feature is the integration."
"Integration is a key selling factor for Cisco security products. We have a Cisco Enterprise Agreement with access to Cisco Email Security, Cisco Firepower, Cisco Stealthwatch, Cisco Talos, Cisco Threat Grid, Cisco Umbrella, and also third-party solutions. This is key to our security and maximizing operations. Because we do have the Email Security appliance and it is integrated with Threat Response, we have everything tied together. Additionally, we are using the Cisco SecureX platform, as we were a beta test for that new solution. With SecureX, we are able to pull all those applications into one pane for visibility and maintenance. This greatly maximizes our security operations."
"It is extensive in terms of providing visibility and insights into threats. It allows for research into a threat, and you can chart your progress on how you're resolving it."
"Check Point Endpoint Security helps us ensure device control and security. It helps us make sure users can access only the network resources they should be accessing and keep malware to a minimum."
"The most valuable feature is forensics."
"In terms of network usage, it actually reduced the amount of malicious attacks that we had. Before, we really didn't have a secure network. Each endpoint had to protect itself and probably most of them were not actually protected. Now, it's an entire process in which we've been able to cut down significantly the amount of malicious attacks by 60 percent that we get in the organization. It helps us to adequately monitor what has been going on with our network traffic and stopping individual attacks from accessing certain sites where we want to have restrictions or limitations."
"Harmony's endpoint sandboxing is really good."
"It helps us to detect running malicious activity in our network and after the COVID situation, most users are working from home where it becomes very difficult for IT admin to maintain security so such type of solution definitely helps us to prevent cyber attacks."
"The best thing is that it fits into all environments, which gives any organization a chance to use it intuitively without worrying about the nature of their industry."
"Harmony Endpoint is able to detect, monitor, block, and mitigate attacks on the endpoint and it builds and maintains relevant logs for later inspection."
"Forensic Analysis provides a complete analysis of threats via detailed reports."
"Symantec End-User Endpoint Security is scalable."
"The solution can scale."
"It just works. We have a console, and I can see it at a glance. I don't have any problems with it at all."
"The solution can be scaled to handle different threats."
"Some important features that are included are the built-in firewall and device control."
"The product has been quite stable."
"Symantec End-User Endpoint Security is a stable solution."
"It is very easy to use and keeps us secure."
"The thing I hate the most, which they have not fixed, is when it creates duplicate entries within a console. If you have a computer and you upgrade from Windows 7 to Windows 10, or you upgrade your agent from version 6 to 7, it creates a new instance in there instead of updating the information. Instead of paying a license for one computer, I have to license two computers until I manually go in, search for all the duplicate entries, and clean them out myself."
"We had a lot of noise at the beginning, and we had to turn it down based on exclusions, application whitelisting, and excluding unknown benign applications. Cisco should understand the need for continuous updates on the custom Cisco exclusions and the custom applications that come out-of-the-box with the AMP for Endpoints."
"The one challenge that I see is the use of multiple endpoint protection platforms. For instance, we have AMP, but we also have Microsoft Windows Defender, System Center Endpoint Protection, and Microsoft Malware Protection Engine deployed. So, we have a bunch of different things that do the same thing. What winds up happening is, e.g., if I get an alert for a potential incident or malware and want to pull the file, I'll go to fetch the file to analyze it. But, one of these other programs has already gotten it, so the file has already been quarantined by another endpoint protection system. AMP doesn't realize that and the file fetch fails, then you're left wondering what's going on."
"The connector updates are very easily done now, and that's improving. Previously, the connector had an issue, where almost every time it needed to be updated, it required a machine reboot. This was always a bit of an inconvenience and a bug. Because with a lot of software now, you don't need to do that and shouldn't need to be rebooting all the time."
"...the greatest value of all, would be to make the security into a single pane of glass. Whilst these products are largely integrated from a Talos perspective, they're not integrated from a portal perspective. For example, we have to look at an Umbrella portal and a separate AMP portal. We also have to look at a separate portal for the firewalls. If I could wave a magic wand and have one thing, I would put all the Cisco products into one, simple management portal."
"We have had some problems with updates not playing nice with our environment. This is important, because if there is a new version, we need to test it thoroughly before it goes into production. We cannot just say, "There's a new version. It's not going to give us any problems." With the complexity of the solution using multiple engines for multiple tasks, it can sometimes cause performance issues on our endpoints. Therefore, we need to test it before we deploy. That takes one to three days before we can be certain that the new version plays nice with our environment."
"The GUI needs improvement, it's not good."
"We don't have issues. We think that Cisco covers all of the security aspects on the market. They continue to innovate in the right way."
"It gives you an alert for malicious sites, which, after searching on the Google database, don't come out to be the same."
"The solution could be improved in the future with a way to provide online training to customers for free, as other providers do."
"We cannot integrate this product with other solutions, which is something that should be improved."
"Technical support can be a bit slow at times."
"An additional feature I would like to see involves the VPN."
"The solution has limitations if it's hosted on-prem or as a SaaS."
"Sometimes the portal loads slowly which should be improved."
"I would like to see simple sandboxing for malware analysis."
"More control features can be added, and its performance can also be better. Sometimes, the performance is not good when we access the cloud console. Moving to each tab is slow. The dashboard can be a little bit user-friendly. For some users, it is a bit difficult. If someone is a little bit familiar with it, then it is fine. Otherwise, it is hard to find policies in Symantec."
"Must push to EXE files to the endpoints."
"The solution could be more secure and scalable."
"It would be perfect if it is capable of detecting or checking ransomware."
"They lack the visibility you get in a heuristical, artificial, AI type of product, like a next-gen antivirus."
"Is not a full anti-ransomware solution."
"There is no local support for Symantec products in Hong Kong."
"The spam filter is something that you can't control, and you can't set the filter to intercept different types of emails."
Check Point Harmony Endpoint is ranked 7th in Endpoint Protection for Business (EPP) with 43 reviews while Symantec Endpoint Security is ranked 13th in Endpoint Protection for Business (EPP) with 61 reviews. Check Point Harmony Endpoint is rated 8.8, while Symantec Endpoint Security is rated 7.2. The top reviewer of Check Point Harmony Endpoint writes "Resilient by design, provides redundancy, and offers ongoing constant improvements". On the other hand, the top reviewer of Symantec Endpoint Security writes "Lacks next-generation behaviour-based detection, offers terrible technical support, and not as robust as competitors". Check Point Harmony Endpoint is most compared with Microsoft Defender for Endpoint, SentinelOne, Cortex XDR by Palo Alto Networks, CrowdStrike Falcon and Carbon Black CB Defense, whereas Symantec Endpoint Security is most compared with Microsoft Defender for Endpoint, Cortex XDR by Palo Alto Networks, CrowdStrike Falcon, Trend Micro Deep Security and Fortinet FortiEDR. See our Check Point Harmony Endpoint vs. Symantec Endpoint Security report.
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