

Centreon and OpsRamp are two leading products in the IT monitoring space. Centreon stands out for its scalability and customization features, while OpsRamp is recognized for advanced automation and integration capabilities.
Features: Centreon supports unlimited device additions and offers flexible monitoring with integration capabilities. It provides robust alert management and excels in customization and visualization. OpsRamp offers advanced AI features, seamless integrations, and comprehensive dashboards. It also provides reliable alert generation and focuses on automation with modern integration features.
Room for Improvement: Centreon could improve visual map capabilities, API connectivity, and service monitoring UI. It also needs more intuitive UI features and enhanced reporting. OpsRamp needs to develop its automation processes and network capabilities. Users would like to see better customization in reporting and a more developed ITSM product.
Ease of Deployment and Customer Service: Centreon supports hybrid and on-premises deployment but has limited support hours, which can delay assistance. OpsRamp is strong in public cloud deployment with 24/7 support, ideal for cloud-native infrastructures. Centreon's regional support is limited to certain timeframes, while OpsRamp receives praise for documentation and customer service availability, though customer engagement in feature development could improve.
Pricing and ROI: Centreon offers cost-effective pricing, especially its open-source version, ideal for SMEs seeking significant ROI through extensive monitoring capabilities. Pricing details vary, focusing on reducing downtime. OpsRamp provides cost-effective annual licensing based on resource usage, contributing to reduced operational costs. Centreon is often quicker to generate ROI when extensive monitoring is needed, while OpsRamp aligns with structured cloud-centric pricing strategies.
It significantly saves time by automating monitoring tasks and reduces costs as it requires fewer resources.
Centreon provides timesaving and costsaving benefits as it lets us manage multiple devices on a single platform.
It is important to stick with available features and provide customers with clear, precise details about what can and cannot be done to avoid anomalies.
I find the licensing model convenient and clear enough, and I have seen a return on investment with OpsRamp.
We do not have direct access to Centreon's technical support.
If issues arise, like services appearing as down in Centreon, technical support helps check the polar-server communication.
Technical support from Centreon responds within 24 hours and resolves issues quickly.
Having a dedicated firefighter team for each MSP would be beneficial.
Occasionally, for several hours, we do not receive any alerts, causing a business impact.
We use other tools for adding and deploying configured devices, but direct access from Centreon would be beneficial.
Centreon is a much more straightforward and stable tool compared to Icinga.
Sometimes we do not receive alerts, causing business impact, and users ask why no alerts were received.
Enhancements are needed in identifying configuration issues, providing real-time alerts in case of issues, and improving the HTTP configuration tasks.
Reliability is sometimes an issue. Centreon has a developer mode and production mode, but sometimes alerts don't come through in production mode.
While Centreon excels at server-level monitoring, it lacks the ability to track web app availability and latency, unlike Dynatrace, which is efficient in this area.
Technical support should be improved.
Centreon's pricing is not very expensive.
it does not strike me as expensive, and the licensing model is clear enough.
Monitoring is a fundamental pillar of technical support, and Centreon streamlines this process, reducing the need for extensive manual checks.
Centreon's real-time monitoring, despite having some manual aspects, supports us in managing our operations effectively.
Centreon allows us to monitor all of our devices on one platform.
I have utilized OpsRamp's capability for predictive analytics, and it has been important in fostering collaboration between my IT and development teams under DevOps methodologies, where applicable.
| Product | Mindshare (%) |
|---|---|
| OpsRamp | 1.2% |
| Centreon | 1.8% |
| Other | 97.0% |

| Company Size | Count |
|---|---|
| Small Business | 11 |
| Midsize Enterprise | 5 |
| Large Enterprise | 14 |
| Company Size | Count |
|---|---|
| Small Business | 1 |
| Midsize Enterprise | 3 |
| Large Enterprise | 10 |
Centreon offers a robust IT infrastructure monitoring platform, featuring user-friendly dashboards and real-time monitoring. It excels in scalability and integration, making it suitable for monitoring diverse network environments.
Centreon stands out with its unified monitoring capabilities, providing businesses with user-friendly dashboards and extensive plugins for customization. Its scalability ensures companies can expand monitoring tasks without incurring additional costs. Integration capabilities allow seamless interaction with ticketing systems and automation tools. Centreon offers customizable reporting and effectively manages downtimes, providing real-time feedback and proactive maintenance through Business Activity and Anomaly Detection features. Despite its strengths, users find areas for improvement including downtime scheduling, API functionalities, UI enhancements, end-to-end monitoring, and documentation. Businesses are increasingly demanding better automation, network discovery, cloud monitoring, and notification options.
What are Centreon's standout features?Centreon is implemented across industries to monitor IT infrastructures, including networks, servers, and applications. Companies leverage it to track server performance, manage network devices, and receive timely alerts on device status. Its ability to integrate with ticketing systems and automation tools streamlines operations, enhancing global IT infrastructure monitoring and customer service management with real-time feedback and issue resolution.
OpsRamp offers a comprehensive IT management platform that enhances business operations through monitoring automation, AIOps, and integration capabilities.
OpsRamp provides a single pane of glass for hybrid infrastructure management, integrating with tools like Zendesk to streamline operations. With predictive analytics and AIOps features such as root cause analysis, it significantly improves IT efficiency. The platform's machine learning, event correlation, and personalized dashboards improve user experience. However, users have noted scalability issues, interface limitations, and patch management inconsistencies, with room for enhancement in network capabilities and ITSM maturity.
What features define OpsRamp?OpsRamp is widely implemented for managing and automating IT infrastructure across sectors. Enterprises apply it for Azure infrastructure management, resource threshold setting, and generating alerts. It supports digital transformation through incident management, tools consolidation, and leveraging AI for IT operations, facilitating network and storage device onboarding for customer environments.
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