Carbonite Server vs Synology DSM comparison

OpenText and Synology are both solutions in the Backup and Recovery category. OpenText is ranked #57, while Synology is ranked #20 with an average rating of 10.0. OpenText holds a 0.8% mindshare in BRS, compared to Synology’s 1.4% mindshare. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 100% of Synology users who would recommend it.

Carbonite Server

Read 7 Carbonite Server reviews

1,779 Views
1,263 Comparison Views

100% willing to recommend

Synology DSM

Read 10 Synology DSM reviews

2,683 Views
2,656 Comparison Views

100% willing to recommend

Carbonite Server

Synology DSM

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 11, 2024

Carbonite Server and Synology DSM compete in the data backup and management space. Synology DSM appears to have the upper hand due to its superior feature set and perceived value for its price.

Features: Carbonite Server users value automated backups, ease of use, and robust security features. Synology DSM users highlight flexible storage options, comprehensive media streaming capabilities, and powerful integration with various third-party apps.

Room for Improvement: Carbonite Server users desire better performance with large files, more responsive technical support, and a more straightforward recovery process. Synology DSM users seek improved mobile apps, better customer service response times, and more detailed documentation.

Ease of Deployment and Customer Service: Carbonite Server is praised for its straightforward deployment but criticized for slow support response. Synology DSM receives commendations for its detailed installation guides and user communities but also faces criticism for slow customer support responses.

Pricing and ROI: Carbonite Server is appreciated for its competitive pricing and perceived decent ROI. Conversely, Synology DSM has a higher initial setup cost but is considered worth the investment due to its extended feature set and adaptability.

To learn more, read our detailed Carbonite Server vs. Synology DSM Report (Updated: December 2025).

Buyer's Guide

Carbonite Server vs. Synology DSM

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Carbonite Server

Ranking in Backup and Recovery

57th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Backup (46th)

Synology DSM

Ranking in Backup and Recovery

20th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2026, in the Backup and Recovery category, the mindshare of Carbonite Server is 0.8%, up from 0.6% compared to the previous year. The mindshare of Synology DSM is 1.4%, down from 1.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Backup and Recovery Market Share Distribution
Product	Market Share (%)
Synology DSM	1.4%
Carbonite Server	0.8%
Other	97.8%

Backup and Recovery

Featured Reviews

Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Michael Adejoh

Solutions Manager at Excel Connect Ventures

Reliable and cost-effective

One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication. Currently, it lacks the capability to automatically stop backups if it detects a virus or suspicious network activity, as some third-party solutions can. Having AI-driven analytics to identify anomalies and halt backups during potential attacks, along with notifications to administrators, would be valuable. Additionally, providing a dashboard for monitoring the backup environment's security would be a beneficial feature. These improvements would help address security concerns and make Synology more competitive in this aspect.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The efficiency and convenience are excellent."

"Easy verification of things is the most valuable feature."

"Technical support handled all our issues quickly and effectively."

"It does not slow down your computer or use a lot of resources as it works."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"It seems reliable and easy to use."

"The solution is a free engine to help work with the container."

"The solution is very stable."

More Carbonite Server pros

"The product performs well. It is easy to use and implement."

"The solution's most valuable feature stems from its ease of use, making it the tool's most interesting part."

"Synology DSM is very easy to work and operate."

"The most valuable features are the basic storage, file management, Btrfs file system, and built-in backups that come with the solution."

"The most valuable aspect is its ability to handle multiple disks."

"Because of its simplicity and the wide array of features it offers, I would recommend DSM for both tech-savvy individuals and those who prefer a straightforward file-serving solution."

"The most valuable feature of the solution is that it serves as a backup for our company's virtual machine."

"It offers a variety of software options through its package center, allowing users to customize their NAS device to serve multiple purposes."

More Synology DSM pros

Cons

"In the next release I would like to see an improvement in the auto failover option."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"The Hyper-V backup has room for improvement."

"They do not yet have USB recovery but they are adding it in coming releases."

"The only thing that I would like to see improved is related to marketing. Currently, it is very difficult to find the right paper and stuff for me. Their marketing department should provide better information because currently, it is very difficult to find information on the internet. It was bought over by OpenText, and you won't be able to find a lot of information about this solution on their site. They should also provide training facilities for commercial purposes. Some of my colleagues recently went for pilot training, and they were technical. If I want to get trained, the training has to be more commercial. Currently, there is no such training for users like me."

"The stability has room for improvement."

"The only bothersome aspect is that the device is aging."

"Users may lose their data if they don't configure the solution properly."

"Even though Synology provides a backup solution, it does not recognize the VM movement across cluster hosts."

"There's a surveillance application that allows you to connect IP cameras and stream footage to Synology and it is a great feature, but it's not always clear that adding more cameras may require purchasing additional licenses."

"One area where Synology DSM could improve is in enhancing its ability to detect and respond to security threats during backups and replication."

"Synology DSM's user interface is not quite intuitive."

"Synology DSM is a good enough solution for small and medium companies, but I have not seen a big configuration of the solution for a big organization."

"The product's only shortcoming is pricing, as it is an expensive solution."

More Synology DSM cons

Pricing and Cost Advice

"We pay 9,000 dollars per year for our license."

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

"The solution is open source."

"The pricing varies widely, catering to a broad range of needs."

"Synology DSM is a free tool."

"The price of the solution is very good."

"The solution’s pricing is neither cheap nor expensive."

"It is quite an affordable solution."

"The licensing part of the solution is free. The hardware is more expensive than the other solutions in the market, but it's okay in the long run."

"Synology DSM is a cheap solution."

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Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

Healthcare Company

Energy/Utilities Company

Computer Software Company

15%

Government

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	4
Large Enterprise	1

Questions from the Community

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What do you like most about Synology DSM?

The most valuable features of Synology DSM are its security and connectivity.

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What is your experience regarding pricing and costs for Synology DSM?

The solution’s pricing is neither cheap nor expensive.

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What needs improvement with Synology DSM?

Users may lose their data if they don't configure the solution properly.

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Compared 6% of the time

GoodSync For Business vs Synology DSM

Compared 6% of the time

SyncBack Pro vs Synology DSM

Compared 4% of the time

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Synology DSM

December 2025

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Also Known As

Carbonite Recover Backup

Synology DiskStation Manager (DSM)

Overview

Carbonite Server securely replicates data to the local backup server while securing a second copy in the cloud. Granular restore and local failover options ensure rapid recovery and minimal data loss. With integrated hardware and cloud failover for critical systems, Carbonite Server provides reliable data protection.

OpenText

Synology DSM (DiskStation Manager) is a comprehensive software platform designed for Synology NAS (Network Attached Storage) devices. It serves as the operating system for these devices, providing a wide range of features and functionalities.

The primary use case of Synology DSM is to centralize and manage data storage for organizations. It allows businesses to store, access, and share files securely across multiple devices and platforms. With its intuitive user interface, DSM simplifies the management of data, making it easy to create shared folders, set access permissions, and monitor storage usage.

One of the most valuable functionalities of Synology DSM is its robust data protection capabilities. It offers various RAID configurations, including SHR (Synology Hybrid RAID), which ensures data redundancy and safeguards against drive failures. DSM also supports advanced backup and disaster recovery solutions, such as Snapshot Replication and Hyper Backup, enabling organizations to protect their critical data effectively.

Furthermore, Synology DSM provides a wide range of productivity and collaboration tools. It offers applications like Synology Drive, which allows seamless file synchronization across devices, and Synology Office, a web-based suite for document editing and collaboration. DSM also supports various third-party applications, including popular cloud services like Dropbox and Google Drive, enabling organizations to integrate their existing workflows seamlessly.

Synology

Sample Customers

INLINE Commercial Construction, Hamilton County

Information Not Available

Buyer's Guide

Carbonite Server vs. Synology DSM

December 2025

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