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Calabrio WFM vs NICE Workforce Optimization comparison

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Ranking
Views
666
Comparisons
499
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Average Words per Review
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Views
739
Comparisons
667
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Calabrio
NICE SmartCenter, SmartCenter
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Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.
NICE Workforce Optimization empowers your employees with tools that provide insight into their performance and make them stakeholders in the organization's success. It Shows them how they can directly impact the company's performance and their career path, as well as influence their schedule and other contact center processes. NICE WFO is comprised of tightly integrated solutions, enabling organizations to improve agent productivity, identify performance gaps, deliver targeted coaching, and effectively forecast workloads and schedule staff. Adaptive WFO technology is an integral part of the solution suite which uses analytics-based modeling to dynamically personalize contact center processes, such as scheduling, coaching, training, evaluations, and motivational incentives, at an individual agent level.
Offer
Learn more about Calabrio WFM
Learn more about NICE Workforce Optimization
Sample Customers
Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
Harte-Hanks Inc.
Top Industries
REVIEWERS
Healthcare Company31%
Retailer12%
Government12%
University12%
VISITORS READING REVIEWS
Computer Software Company18%
Comms Service Provider12%
Healthcare Company9%
Energy/Utilities Company9%
VISITORS READING REVIEWS
Computer Software Company19%
Comms Service Provider13%
Financial Services Firm11%
Insurance Company9%
Company Size
REVIEWERS
Small Business6%
Midsize Enterprise3%
Large Enterprise91%
VISITORS READING REVIEWS
Small Business16%
Midsize Enterprise14%
Large Enterprise71%
VISITORS READING REVIEWS
Small Business26%
Midsize Enterprise10%
Large Enterprise65%

Calabrio WFM is ranked 6th in Workforce Engagement Management while NICE Workforce Optimization is ranked 4th in Workforce Engagement Management. Calabrio WFM is rated 0.0, while NICE Workforce Optimization is rated 0.0. On the other hand, Calabrio WFM is most compared with Verint Workforce Engagement Cloud, Genesys Cloud, NICE CXone, Aspect Workforce Optimization and ZOOM Eleveo WFM, whereas NICE Workforce Optimization is most compared with Aspect Workforce Optimization, Verint Workforce Engagement Cloud and Genesys Cloud.

See our list of best Workforce Engagement Management vendors.

We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.