Calabrio WFM vs NICE CXone comparison

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715 views|531 comparisons
NICE Logo
1,699 views|1,176 comparisons
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Top Answer:Our use case is to: * receive and make calls * receive and send out emails * obtain phone recordings
Top Answer:Being able to listen in on a call, which is exceptionally good with training.
Ranking
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715
Comparisons
531
Reviews
0
Average Words per Review
0
Rating
N/A
Views
1,699
Comparisons
1,176
Reviews
0
Average Words per Review
0
Rating
N/A
Comparisons
Also Known As
Calabrio
NICE inContact, NICE CXone Workforce Optimization Pro, NICE CXOne WFO Pro, CXone Workforce Optimization, inContact Workforce Optimization, CallCopy cc: Discover, cc: Discover, VPI Empower, Brand Embassy
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Overview
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Calabrio solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio has been named “Leader” by Gartner in its Magic Quadrant for Customer Engagement Center Workforce Optimization (2015). The company is also a member of the Cisco Solution Partner Program and the Avaya DevConnect program. Find news and information at www.calabrio.com. Follow @calabrio on Twitter.

​NICE (formerly NICE inContact) works with organizations of all sizes to create customer experiences that build deeper brand loyalty and relationships that last. With NICE CXone, a complete cloud customer experience platform, the vendor combines Customer Analytics, Omnichannel Routing, Workforce Optimization, Automation and Artificial Intelligence, all on an Open Cloud Foundation, to enable an exceptional agent and customer experience—every time and on every channel.

NICE is recognized as a market leader by Gartner, IDC, Frost & Sullivan, Ovum and DMG.

- Industry’s best-published SLA of 99.99%

- Industry’s only guaranteed voice SLA

- 390,000+ cloud contact center agents

- 150+ countries

- 85 of Fortune 100 customers

    Overall, NICE's platform and solutions combine contact center software with a national connectivity network of phone and Internet. Based in Salt Lake City, Utah, Nice inContact also operates an international headquarters in London, as well as the Philippines.

    Offer
    Learn more about Calabrio WFM
    Learn more about NICE CXone
    Sample Customers
    Polaris, Equifax, Fedex, Rabo, Paychex, Virteva, VITAS Healthcare Corp, Keurig Green Mountain, AT&T, Esurance, Subaru, Boeing, Tiffany & Co., Thomson Reuters.
    MoneyGram, Honeywell, Radisson Hotel Group, AAA, New Balance, MattressFIRM, Teleflora, Best Buy
    Top Industries
    REVIEWERS
    Healthcare Company31%
    Government12%
    University12%
    Retailer12%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider10%
    Financial Services Firm9%
    Healthcare Company8%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider12%
    Financial Services Firm11%
    Healthcare Company7%
    Company Size
    REVIEWERS
    Small Business6%
    Midsize Enterprise3%
    Large Enterprise91%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise13%
    Large Enterprise71%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise11%
    Large Enterprise64%

    Calabrio WFM is ranked 6th in Workforce Engagement Management while NICE CXone is ranked 2nd in Workforce Engagement Management. Calabrio WFM is rated 0.0, while NICE CXone is rated 0.0. On the other hand, Calabrio WFM is most compared with Verint Workforce Engagement Cloud, Genesys Cloud, NICE Workforce Optimization, Aspect Workforce Optimization and ZOOM Eleveo WFM, whereas NICE CXone is most compared with Genesys Cloud, Cisco Webex Contact Center, Nuance IVR, Sprinklr and Kore.ai .

    See our list of best Workforce Engagement Management vendors.

    We monitor all Workforce Engagement Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.