We performed a comparison between Box, IBM FileNet, and SharePoint based on real PeerSpot user reviews.
Find out what your peers are saying about Microsoft, OpenText, Box and others in Enterprise Content Management."Box is very realistic when it comes to sharing capabilities."
"Box is extremely stable, they have not been hacked or lost any data in the past seventeen years. I am very impressed with it."
"Box is very user-friendly; more so than SharePoint."
"You can upload your bin, upload your files quickly, and download your files quickly. It provides a lot of other alternatives."
"Using Box for cloud storage allows us to focus on the service and maintaining infrastructure."
"The solution is scalable."
"It is really easy to load files to and from this solution."
"The application is very light in terms of uploading and downloading files."
"FileNet can for sure cover the requirements of a medium and a big company, because of the scalability and the possibility to connect with many other IBM products."
"The most valuable features of FileNet are its comprehensive ability to store content, to get insights from the content, and to use that content for making decisions routed through workflow."
"We have probably cut out at least 40 percent of what the work process was by easing out that whole distribution of paper."
"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."
"The most valuable features for us are Wex (Watson) for search, Datacap for OCR/ICR, and Automation Anywhere for RPA."
"The product has helped with compliance and governance issues. There are some archiving policies which a financial organization has to keep. Our organization can keep up with them because of the IBM product."
"The document collaboration is very good. There is something called Pink Note where departments can collaborate within the document. It has a built-in viewer to see any type of document."
"The usability is really good. Our business users are pleased with it. They seem to get what they are looking for, and it's very efficient."
"The most valuable features are the collaboration and sharing."
"The most valuable features are the Integrations, web site, and search."
"We can arrange all our documents on one platform and see the document's changes and edits."
"It offers an easy way to store unstructured content (.pdf, .doc, .xls, images) and to tag them with metadata."
"Information is now available instantly to managers on all devices."
"The access control is definitely a good feature. We also appreciate the improvements they've made to the online applications, where multiple users can work on the same documents simultaneously. Everything syncs automatically."
"It has helped us with storing all the documents, which means that people are not going to intervene. There is a way of extracting knowledge within documentation and tracking it. There are knowledge assets for where documentation is stored, indexed and searchable through SharePoint."
"The ability to quickly and easily create team sites has been great."
"I haven't really come across a case where we're not able to use it for what it is, so I don't really have anything holding us up or any customers holding us up at this point that I know of. There are always some limitations, but as a technologist, I just live with them, and there is always room for improvement, but I don't have anything quantifiable."
"If there was a plugin that added some sort of toolbar in Office, that would be great."
"The UI should be faster. Sometimes it lags when switching between documents."
"Maturity of the enterprise security around user management."
"If you want to delete something in Box, you have to do it manually, one by one. That was my recent experience. They might have a bulk delete, but I could not find that option. If you want to delete something, you have to go to each and every file and delete it."
"I find their API to be quite complex and it could be more straightforward."
"The integration with other products should be improved."
"The solution's data security should be improved."
"In terms of functionality, what customers might be looking for is a little more in terms of native-records retention. Records Management is an add-on product. If there were just a little more of that built into the core functionality, that would be helpful."
"There is room for improvement in the scanning solution, Datacap. It's improving all the time. But since it's more an end-user software, the end-users are constantly improving their processes, and I believe that sometimes we're not catching up with their requirements."
"If there was more AI capability, into Watson, that would be a benefit."
"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."
"I would like to have more governance features with more supervisory layers."
"There is room for improvement in the file management. It's very complex."
"The initial setup was pretty complex. There are too many options, and it can get a bit confusing."
"We would like to have more automation of rollout solutions."
"Emails stored now do not display metadata in native format."
"Annoyingly, many new Office 365 apps always end up being only US locale for the first year of their life. Microsoft needs to realise that most of their customers are not in the USA."
"Processing data from multiple site collections is not easy as they reside in different databases."
"Allow more functionalities for the on-premise version. Do not force the move of content to a non-private cloud."
"Too many versions being released in a short time period. Too much time being devoted to migration planning."
"SharePoint’s scalability could be improved."
"SharePoint Online could improve the user interface and when modifying any of the user interfaces can be challenging. Additionally, there are challenges with the detail in the analytics user interface and the overall customization could improve."
"The company also needs to make sure that their policies are dictating how information is stored and used, instead of letting SharePoint take control."
