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Box vs DocStar ECM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Box
Ranking in Enterprise Content Management
10th
Ranking in Document Management Software
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
43
Ranking in other categories
Cloud Storage (10th), Digital Asset Management (4th), Content Collaboration Platforms (8th)
DocStar ECM
Ranking in Enterprise Content Management
26th
Ranking in Document Management Software
11th
Average Rating
9.6
Number of Reviews
7
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Enterprise Content Management category, the mindshare of Box is 3.6%, down from 4.2% compared to the previous year. The mindshare of DocStar ECM is 1.3%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Content Management Mindshare Distribution
ProductMindshare (%)
Box3.6%
DocStar ECM1.3%
Other95.1%
Enterprise Content Management
 

Featured Reviews

Chirag Morajkar - PeerSpot reviewer
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
Structured cloud storage has streamlined document collaboration and automated workflows
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and using it as a cloud platform, I have not encountered any significant negative aspects. A few times, I might have faced performance issues, but I am uncertain whether that was due to the automation platform or Box itself. Overall, the only thing I could mention is that it can take a little time to understand how the integration works with Box; setup and figuring out what can and cannot be done might take some time, but other than that, I do not think anything else bothered me. One thing I would want Box to introduce to improve the platform and make it stand out even more would be incorporating AI. For example, the only way to identify documents shared in Box currently is by their names, and if those names are not precise, I can get confused. If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability. AI is essential for making work easier, so that would be an excellent addition to the platform.
it_user255402 - PeerSpot reviewer
President/Owner with 51-200 employees
It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.
Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint."
"Customer Service: Great! Technical Support: Technical support people really know their stuff, Great service."
"File sharing, authorization on the back, its ease of use and reliable uptime performance are valuable features of this solution."
"Most of the time, they are running a free 50GB for life promotion, which is a pretty good deal."
"The beauty of Box is that you don't need to download the document on your computer to edit it and then upload it again, because you can edit the content while the document is in the cloud."
"I like the ease of use."
"The ability to collaborate around data anywhere, anytime is the most powerful features of Box."
"Governance and ease of use are why I think a lot of people like Box, including ourselves. Basically, we're concerned about what information is being sent to Box, so we use a lot of the Box governance features to make sure that what is being sent to Box is appropriate. If it is not appropriate, it is not allowed to be sent. It is also pretty easy to use. It is the easiest to use for customers and for technologists."
"We have some very compelling case studies with a very positive ROI."
 

Cons

"Working on documents in real-time is sometimes faulty and could be improved."
"Improvements in speed - Box's high level of security impacts performance, especially when compared with other similar services."
"The UI should be faster. Sometimes it lags when switching between documents."
"Sometimes, their website doesn't work properly."
"I find their API to be quite complex and it could be more straightforward."
"The solution's data security should be improved."
"Collaborative editing was challenging if multiple people were in a document at once."
"The search features and role permissions are not very user friendly. It only searches the first few pages of a document, which is quite a problem."
"Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process"
 

Pricing and Cost Advice

"Box needs to improve with their pricing in terms of licensing costs."
"Better sign a full year's contract to get a discount."
"We are using the free version of the solution. There is a free version and monthly and yearly subscriptions available."
"There's a free version that allows you to use it with almost full-feature access. Even in the free version, it gives you all you need."
"I'm in Higher Ed, so we purchase through Internet2-Net+. I absolutely recommend going that route for Higher Ed customers."
"A business account has a minimum of three users. If you are more than three people in-house, go for the Enterprise version. All the external users are free of charge."
"Box's pricing is excellent."
"I believe Box is cheaper than SharePoint."
Information not available
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
9%
Manufacturing Company
8%
Comms Service Provider
6%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise10
Large Enterprise30
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us. We did not go to payment and other matters like this.
What needs improvement with Box?
The biggest friction point I have encountered with Box is mainly the pricing part; I think five dollars for this platform is not necessarily justified. While I have used it for integrating and usin...
What is your primary use case for Box?
My main use case for Box is storing cloud content on its cloud and managing it as a collaborating platform so that I can store secure files and share through Box. I use it for document management a...
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Comparisons

 

Also Known As

No data available
docSTAR eclipse
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group
Find out what your peers are saying about Microsoft, IBM, Adobe and others in Enterprise Content Management. Updated: August 2026.
908,834 professionals have used our research since 2012.