DocStar ECM vs IBM FileNet comparison

Epicor and IBM are both solutions in the Enterprise Content Management category. Epicor is ranked #27, while IBM is ranked #4 with an average rating of 7.9. Epicor holds a 0.5% mindshare in ECM, compared to IBM’s 8.2% mindshare. Additionally, 100% of Epicor users are willing to recommend the solution, compared to 91% of IBM users who would recommend it.

DocStar ECM

Read 7 DocStar ECM reviews

248 Views
181 Comparison Views

100% willing to recommend

IBM FileNet

Read 103 IBM FileNet reviews

3,640 Views
3,349 Comparison Views

91% willing to recommend

DocStar ECM

IBM FileNet

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Nov 4, 2024

IBM FileNet and DocStar ECM are competing enterprise content management solutions. IBM FileNet is often chosen for its superior functionality, making it a preferred option for feature-intensive needs.

Features: IBM FileNet is recognized for robust scalability, advanced integration capabilities, and AI-driven content services, making it suitable for large enterprises with complex IT environments. DocStar ECM focuses on ease of use, flexible deployment options, and streamlined workflows with automation features.

Ease of Deployment and Customer Service: DocStar ECM offers a flexible deployment model with cloud and on-premise configurations and is noted for its effective and responsive customer service. IBM FileNet has a more complex deployment, potentially resulting in longer implementation timelines, but it provides reliable support.

Pricing and ROI: IBM FileNet has a higher initial setup cost due to its extensive feature set but delivers substantial ROI for organizations needing comprehensive capabilities. DocStar ECM presents a more appealing pricing structure, especially for smaller businesses, offering competitive ROI through lower setup costs and operational efficiencies.

To learn more, read our detailed Enterprise Content Management Report (Updated: September 2025).

Buyer's Guide

Enterprise Content Management

September 2025

Download the complete report

Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocStar ECM

Ranking in Enterprise Content Management

27th

Average Rating

9.6

Number of Reviews

Ranking in other categories

Document Management Software (16th)

IBM FileNet

Ranking in Enterprise Content Management

4th

Average Rating

8.2

Reviews Sentiment

6.6

Number of Reviews

103

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Enterprise Content Management category, the mindshare of DocStar ECM is 0.5%, up from 0.3% compared to the previous year. The mindshare of IBM FileNet is 8.2%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
IBM FileNet	8.2%
DocStar ECM	0.5%
Other	91.3%

Enterprise Content Management

Featured Reviews

it_user255402

President/Owner with 51-200 employees

It has the flexibility to span across multiple departments, improving, for example, accounts-payable automation and contract management.

Ease of use Flexibility to span across multiple departments A/P Automation H/R On boarding Client/Vendor File Management Contract Management Not designed well for high-volume batch capture Does not display the images during the scanning process, so QC is always a post process Over 13…

Read full review

ARTHUR BRUNO

Consultor at a financial services firm with 10,001+ employees

Has provided robust content management but requires simplification in configuration and usability

We almost do not utilize the automation capabilities of IBM FileNet to streamline our business processes. The process automation and business automation features are barely used. Currently, we primarily use it to store content. We are now trying to use all of the functionalities of IBM FileNet, but we have not yet utilized the full capacity of the system. We are trying to reduce redundancy with IBM FileNet by enhancing our business rules. However, we still have significant redundancy. IBM FileNet can help us reduce redundancy, but we need to understand the tool and use all the functionalities to accomplish this. Ease of use with IBM FileNet is a disadvantage of this tool. It is complex and hard to use. When we try to set up IBM FileNet, we have many questions. We do not understand what we need to do in IBM FileNet. There are many configurations we must make but do not know how to implement. While IBM FileNet is very reliable, it is very difficult to set up. When reading the documentation about IBM FileNet, it appears to be very reliable and secure, but setting up configurations, access rules, authorization, and authentication seems to be very challenging.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Content Management solutions are best for your needs.

See recommendations

869,566 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

21%

Computer Software Company

Government

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	3

By reviewers
Company Size	Count
Small Business	31
Midsize Enterprise	12
Large Enterprise	74

Questions from the Community

Ask a question

Earn 20 points

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is somewhat expensive, it remains manageable. The company rates it between 3 and 5 be...

See all answers

What needs improvement with IBM FileNet?

See all answers

Comparisons

SharePoint vs DocStar ECM

Compared 100% of the time

More DocStar ECM Competitors

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Content Management vs IBM FileNet

Compared 15% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 11% of the time

Alfresco vs IBM FileNet

Compared 10% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

More IBM FileNet Competitors

Product Reports

Buyer's Guide

DocStar ECM

October 2025

Download DocStar ECM product report

Buyer's Guide

IBM FileNet

September 2025

Download IBM FileNet product report

Also Known As

docSTAR eclipse

No data available

Overview

Helping businesses translate vision into action for more than 20 years, DocStar offers delivers a flexible and innovative enterprise content management and process automation platform. Easy to implement and use—both in the cloud and on premises—DocStar proven technology and global process expertise empowers organizations to operate at peak performance, navigate change, and grow. By scaling and modernizing operations and enabling greater collaboration, DocStar allows data and transactions to flow efficiently throughout your organization. With increased visibility among employees, customers, and partners, we deliver better business outcomes such as increased auditability and greater ease of compliance.

Epicor

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

Sample Customers

Gillette Pepsi CompaniesUnited Way of KnoxvilleUniversity of MichiganMohawk PaperCleveland IndiansThe City of CamdenPenn Foster Career SchoolCapital Cardiology AssociatesCollier Restaurant Group

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

Buyer's Guide

Enterprise Content Management

September 2025

Download Free Report

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management. Updated: September 2025.

DOWNLOAD NOW

869,566 professionals have used our research since 2012.

See our list of best Enterprise Content Management vendors.

We monitor all Enterprise Content Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.