We performed a comparison between BMC Remedy and IFS Cloud Platform based on real PeerSpot user reviews.
Find out in this report how the two IT Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature of the solution includes all of its components since they act as the authentication system of the product."
"It includes features for automation, such as smart reporting capabilities."
"The most valuable BMC Remedy Asset Management are the dashboards and reports for the CIO."
"This product is good because it allows us to receive proper responses to business emails anywhere and anytime. It helps in effective communication with employees. The solution is stable. The product is scalable. The initial setup is straightforward. I recommend BMC Remedy, especially for its automation capabilities."
"It has some good features for tracking. They also have a cloud and a mobile access feature."
"You can develop plugins in different languages, and the workflows can be easily developed depending on the user's needs."
"The solution offers some very good features."
"It has a good peer sharing module."
"The most valuable features of IFS Applications in the latest version are the new user Arena interface. It's from Apps 9, but it brings more flexibility in usage, especially around different devices, such as mobile usage, which doesn't restrict you from using a computer. We are it for the HR side, and it's proving quite good. It has a new modern feel to it similar to a standard cloud application which enhances the user experience."
"Having a young talented programmer, during the six years of use, we were able to save around 75 000 EUR preparing simple modifications using customization rather than ordering them in IFS / Partner."
"The main reason for the ERP project was to bring together our fourteen sites, which had until then worked in separate silos."
"One of our favorite features is the "Info-Zone", which provides operational intelligence in flight and in context to guide both business users and support teams to productivity."
"Individual user profiles that can be configured as templates to minimize data entry."
"We could quickly understand what was going on and what the customer wanted to do."
"The workflow of the solution is very good."
"The best feature is the maintenance module, which is essentially an industry-specific workflow designed with a manufacturing module as per industry standards. It's very precise and specific without having complex functionalities. It's straightforward. Field Service Management is definitely a wonderful product that IFS has developed because it caters to field services. The energy and utility sectors can answer their business needs using the software."
"I would like to have more customized reporting because the management team loves customized reports with graphs."
"There are issues from a product functionality perspective."
"The desktop technicians face some challenges with the solution."
"There is room for improvement regarding the customization as it tends to lag in terms of flexibility, particularly in comparison to competitors."
"The solution must be flexible."
"Continuous improvement is recommended."
"The UI is quite outdated."
"BMC Remedy's change management module needs enhancement."
"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."
"I'm a business analyst, so I do a lot of customer-facing work. I take calls from businesses I have to troubleshoot. One thing that bugs me is the error messages you get from IFS. If I get an error message, I have to dig to find the cause because, often, the error message doesn't precisely describe the problem. It'll hint about where the problem lies, but you have to work to find the root cause. It doesn't help in my situation. You expect an error message to point to the field or what is causing the issue."
"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."
"The solution needs to improve its documentation and user-friendliness."
"IFS Applications is not robust enough to handle high-volume transactions, so it's not suitable for larger enterprises."
"Ability to place approval check-points in the custom workflow, so clients can decide what they want it."
"Technical support could be improved."
"We have upgraded to the latest version right now. We have issues with the quality. We tried to enroll in their Evergreen program which was meant to help us adopt any service update or anything that the tool’s providers come up with."
BMC Remedy is ranked 5th in IT Asset Management with 19 reviews while IFS Cloud Platform is ranked 8th in IT Asset Management with 29 reviews. BMC Remedy is rated 8.2, while IFS Cloud Platform is rated 7.8. The top reviewer of BMC Remedy writes "Great CMDB design, helpful technical support, and great features". On the other hand, the top reviewer of IFS Cloud Platform writes "Robust, customizable, and modern". BMC Remedy is most compared with ServiceNow, BMC Helix Discovery, Snow License Manager, Qualys VMDR and Device42, whereas IFS Cloud Platform is most compared with SAP ERP, SAP S/4HANA, Oracle E-Business Suite, Microsoft Dynamics 365 Business Central and IBM Maximo. See our BMC Remedy vs. IFS Cloud Platform report.
See our list of best IT Asset Management vendors and best License Management vendors.
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