Try our new research platform with insights from 80,000+ expert users

BMC Helix Platform vs Ivanti Neurons for ITSM comparison

BMC and Ivanti are both solutions in the IT Service Management (ITSM) category. BMC is ranked #27 with an average rating of 7.0, while Ivanti is ranked #8 with an average rating of 8.3. Additionally, 100% of BMC users are willing to recommend the solution, compared to 91% of Ivanti users who would recommend it.
BMC Helix Platform
Read 2 BMC Helix Platform reviews
  • 69 Views
  • 26 Comparison Views
100% willing to recommend
Ivanti Neurons for ITSM
Read 16 Ivanti Neurons for ITSM reviews
  • 927 Views
  • 506 Comparison Views
91% willing to recommend
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between BMC Helix Platform and Ivanti Neurons for ITSM based on real PeerSpot user reviews.

Find out in this report how the two IT Service Management (ITSM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed BMC Helix Platform vs. Ivanti Neurons for ITSM Report (Updated: April 2025).
Buyer's Guide
BMC Helix Platform vs. Ivanti Neurons for ITSM
April 2025
Download the complete report
Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Platform
Ranking in IT Service Management (ITSM)
27th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Ivanti Neurons for ITSM
Ranking in IT Service Management (ITSM)
8th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
16
Ranking in other categories
Help Desk Software (10th)
 

Featured Reviews

Francois Seegers - PeerSpot reviewer
An open, scalable service that increases efficiency and productivity in enterprise service management
The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space. This feature automatically classifies requests and incidents, making descriptions more descriptive by using GPT and machine learning models. It converts the initial descriptions into better-worded versions using natural language, enhancing clarity and efficiency. This is just one of many AI and machine learning features within the solution.
Read full review
Sanjay Mukhopadhyay - PeerSpot reviewer
The solution comes with a host of features for hyper-automation
The initial setup is a mix of complex and straightforward because it depends on which modules you are implementing for ITSM. There are a lot of complex workflows and SLAs around the workflow. We have to configure much more complex things than just Patch Management and Endpoint. For example, it might not take even two weeks to roll out APM for 10,000 assets, but it will take three months to roll out ITSM for 10,000 assets and an equal number of users. That's because the modules you were implementing require much more knowledge, and there are a lot of complexities and nitty-gritties inside the tool which need to be understood. ITSM skill sets are in demand because reaching an L3 certification is not easy. We have those certified skill sets. That's why we're able to roll out at a fast pace. With standard documentation available, it's very clear for a certified resource to understand step-wise implementation. For every step, there is a "build and test" approach. It's a continuous integration. You follow this process, so you don't suddenly realize there are many issues at the end of setup. You have to keep testing each module and process as you roll out. It's not complex, but you need to know the product.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The BMC Helix Platform is perfect."
"The most valuable features of BMC Helix Platform for service delivery include Helix GPT, which uses AI and GPT within the enterprise service management space."
"The solution is easy to use and has a user-friendly interface"
"It is relatively cost-effective compared to other options like ServiceNow. Additionally, it is highly stable."
"Ivanti Neurons allows me to adjust our workflow according to our needs."
"The solution's technical support is excellent. I rate the technical support a ten out of ten."
"It is easy to set up."
"The interface, workflow, and dashboards are powerful and easy to manage for tracking KPIs and sharing strategies with our customers."
"The main feature for us is incident management, as it assists me in knowing my assignments, because we have group assignments. When we go to the group assignment they can assign it to me there."
"Primarily, I believe the focus lies on discovery, workflow configuration, and automation."
More Ivanti Neurons for ITSM pros
 

Cons

"The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully."
"To improve BMC Helix Platform, they could enhance the mobile experience."
"There could be an improvement in the ability to easily integrate other systems without extensive development."
"The patching for non-Windows OSes such as Linux is poor."
"The user interface must be made simpler and more effective."
"Ivanti Neurons for ITSM is not a user-friendly tool when compared to ServiceNow."
"There's a lack of integration with other products. This needs to be improved."
"Configuration requirements are extensive, even in basic Service Desk processes."
"I have had to open a few support tickets with the HEAT Service Management. They are very good but there are some areas that they could improve on."
"There is room for improvement in terms of response time. The support team takes a long time to respond."
More Ivanti Neurons for ITSM cons
 

Pricing and Cost Advice

"Regarding the cost, it's not expensive for enterprises but can be costly for small to medium-sized businesses. I recommend implementing a pricing model tailored for small to medium businesses to attract a larger customer base. Approximately, the license cost is around sixty dollars per month."
"I came to know from my team members that my company used to operate ServiceNow but shifted to Ivanti Neurons for ITSM due to its low licensing prices."
"The product is affordable for small businesses."
"The price is on the higher side. The support is included in the standard licensing fees."
"If you want to add more users who can handle support there will be additional fees. What we call our extensions, we need to pay more for. They tell us that we need to acquire more licenses or something like that. I think it's very expensive, because in terms the pula, our local currency, it's about 20,000 per license for each user. It is an annual fee."
report
See which vendors are best for you
Use our free recommendation engine to learn which IT Service Management (ITSM) solutions are best for your needs.
See recommendations
850,236 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Government
13%
Financial Services Firm
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Platform?
The cost of BMC Helix is very high, with an estimation of not less than $100,000 making it difficult for us to adopt the platform fully.
See all answers
What is your primary use case for BMC Helix Platform?
I am still working with BMC Remedy on-premises mainly, but I have also personally experimented with the BMC Helix Platform for training purposes.
See all answers
What advice do you have for others considering BMC Helix Platform?
The BMC Helix Platform should become one unified application integrated with all other products to regain its rank in the world and attract more customers. I rate the overall solution a 7 out of 10.
See all answers
What do you like most about Ivanti Neurons for ITSM?
I like Cloud Neurons. Since it's a cloud version, it's much easier to enhance productivity because it collects all the information automatically.
See all answers
What is your experience regarding pricing and costs for Ivanti Neurons for ITSM?
The price is on the higher side. The support is included in the standard licensing fees.
See all answers
What needs improvement with Ivanti Neurons for ITSM?
There could be an improvement in the ability to easily integrate other systems without extensive development. iPaaS has been introduced to help with this, however, I have not fully explored it yet.
See all answers
 

Comparisons

No data available
ServiceNow vs Ivanti Neurons for ITSM Logo
ServiceNow vs Ivanti Neurons for ITSM
Compared 35% of the time
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM Logo
ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM
Compared 10% of the time
BMC Helix ITSM vs Ivanti Neurons for ITSM Logo
BMC Helix ITSM vs Ivanti Neurons for ITSM
Compared 10% of the time
JIRA Service Management vs Ivanti Neurons for ITSM Logo
JIRA Service Management vs Ivanti Neurons for ITSM
Compared 10% of the time
GLPI by Teclib vs Ivanti Neurons for ITSM Logo
GLPI by Teclib vs Ivanti Neurons for ITSM
Compared 8% of the time
More Ivanti Neurons for ITSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
April 2025
BMC Helix Platform reportDownload BMC Helix Platform product report
Buyer's Guide
Ivanti Neurons for ITSM
April 2025
Ivanti Neurons for ITSM reportDownload Ivanti Neurons for ITSM product report
 

Also Known As

No data available
HEAT Service Management
 

Overview

BMC Helix Platform is an innovative, cloud-based platform that enables organizations to automate and accelerate their digital transformation initiatives. It provides a comprehensive suite of tools for building and deploying applications efficiently.

BMC Helix Platform offers a robust architecture that supports rapid application development tailored to business needs. Users can leverage its cognitive capabilities and workflows to enhance productivity while ensuring seamless integrations with existing systems. It empowers IT departments to manage processes and resources effectively, from creation to execution, facilitating efficient digital operations.

What are the key features of BMC Helix Platform?
  • Cloud-Native Architecture: Ensures scalability and flexibility in deploying applications.
  • Cognitive Automation: Integrates AI-driven insights for smarter decision-making.
  • Orchestration Capabilities: Streamlines processes across different environments and systems.
  • Seamless Integration: Connects effortlessly with major enterprise software platforms.
What benefits or ROI can evaluating users seek?
  • Cost Efficiency: Reduces operational costs through automation.
  • Enhanced Productivity: Increases efficiency by eliminating manual tasks.
  • Agility: Accelerates time-to-market with rapid development capabilities.
  • Improved Accuracy: Minimizes errors with intelligent automation features.

BMC Helix Platform caters to diverse industry requirements, offering scalable solutions for IT service management, IT operations, and business workflows. Industries such as healthcare, finance, and retail benefit from its process automation and compliance tracking functionalities, streamlining operations while adhering to industry regulations.

BMC

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.

Ivanti
 

Sample Customers

Information Not Available
AFS Group, Auckland Airport, Baylor University, County of Maui, Dis-Chem Pharmacies, Elia, Essentia Health, Government Research Laboratory, Groupe Webhelp, HSBC Africa, Midwestern University
Buyer's Guide
BMC Helix Platform vs. Ivanti Neurons for ITSM
April 2025
Free Report: BMC Helix Platform vs. Ivanti Neurons for ITSM
Find out what your peers are saying about BMC Helix Platform vs. Ivanti Neurons for ITSM and other solutions. Updated: April 2025.
DOWNLOAD NOW
850,236 professionals have used our research since 2012.
See our BMC Helix Platform vs. Ivanti Neurons for ITSM report.
See our list of best IT Service Management (ITSM) vendors.

We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.