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Blue Prism Cloud vs OpenText Operations Orchestration comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 4, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Users anticipate ROI, with some experiencing quick returns, improved processes, error reduction, and efficiency gains via automation.
Sentiment score
8.6
OpenText Operations Orchestration saves costs and time, reducing workloads and increasing productivity with a 40% efficiency improvement.
Additionally, if we consider a scenario where ten people were initially working on a task, using the automation could reduce headcount and lead to significant cost savings.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Customer Service

Sentiment score
7.5
Blue Prism Cloud support is generally effective, though some users find it less flexible than competitors like UiPath.
Sentiment score
6.1
OpenText Operations Orchestration's customer and technical support can be inconsistent, with users experiencing varying levels of service quality.
I would rate the technical support of Blue Prism Cloud between seven to eight out of ten.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
Blue Prism Cloud is scalable and efficient for large tasks, but some prefer rivals for easier enhancements.
Sentiment score
7.4
OpenText Operations Orchestration is praised for scalability, handling large architectures seamlessly, and supporting diverse, extensive server networks without downtime.
As it adopts a decentralized model, I haven't encountered any scalability issues.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Stability Issues

Sentiment score
7.8
Blue Prism Cloud is highly rated for stability, with reliable performance despite occasional minor browser extension or upgrade issues.
Sentiment score
7.0
OpenText Operations Orchestration's stability has improved, achieving over 90% success despite minor customization and event remediation challenges.
 

Room For Improvement

Blue Prism Cloud needs simpler interface, more integrations, improved training, support, and enhanced infrastructure for better user experience.
OpenText Operations Orchestration needs better integration, scalability, a modern interface, cloud options, open-source support, and pre-built workflows.
There are challenges with OCR capabilities that remain an issue.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Setup Cost

Blue Prism Cloud's pricing is higher than other RPA solutions, competitive for large enterprises but challenging for smaller ones.
OpenText Operations Orchestration is seen as costly but offers significant value through cost and time-saving automation capabilities.
The pricing has shifted to a more SaaS-based, usage-driven model which I find better.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Valuable Features

Blue Prism Cloud offers user-friendly automation with easy deployment, robust security, AI capabilities, and no-code features for efficiency.
OpenText Operations Orchestration streamlines automation with easy integration, centralized management, and flexible features, reducing deployment time significantly.
The main benefits that Blue Prism Cloud brings include the integration of artificial intelligence in automation processes, the introduction of AI capabilities within the automation agents, and the availability of pre-built automation agents.
Cloud & AI Architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

Blue Prism Cloud
Ranking in Robotic Process Automation (RPA)
8th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
45
Ranking in other categories
Agentic Automation (6th)
OpenText Operations Orchest...
Ranking in Robotic Process Automation (RPA)
21st
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
26
Ranking in other categories
Process Automation (24th)
 

Mindshare comparison

As of January 2026, in the Robotic Process Automation (RPA) category, the mindshare of Blue Prism Cloud is 1.4%, up from 1.3% compared to the previous year. The mindshare of OpenText Operations Orchestration is 0.5%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Robotic Process Automation (RPA) Market Share Distribution
ProductMarket Share (%)
Blue Prism Cloud1.4%
OpenText Operations Orchestration0.5%
Other98.1%
Robotic Process Automation (RPA)
 

Featured Reviews

AyanBanerjee - PeerSpot reviewer
Cloud & AI Architect at a tech vendor with 10,001+ employees
Automation and AI integration enhance performance and user experience
The improvements or enhancements I would like to see in Blue Prism Cloud revolve around further developing server-client architecture, focusing on centralized control for remote agents. I believe more capabilities in that area could be beneficial. At the moment, I don't recall any specific features or functionalities missing from Blue Prism Cloud that come to mind. In terms of complexity, I find that Blue Prism Cloud is somewhat straightforward to use. Flexibility-wise, it engages well with Microsoft-based technologies. However, there are challenges with OCR capabilities that remain an issue. While there are readily available features that work well, the effectiveness does depend significantly on the type of use case I am implementing.
Ahmed Salman - PeerSpot reviewer
Performance & Monitoring Supervisor at Saudi Telecom Company
Increases productivity with automation and robust orchestration capabilities
The community is very powerful, with extensive knowledge bases available. There are ready-made workflows, integration with other products, a nice user interface, and reporting. The tool is flexible, agent-based or agentless. It allows significant automation and has robust orchestration and reporting capabilities. It is easy to configure and use, leading to increased efficiency across our IT processes.
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881,082 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
11%
Educational Organization
11%
Performing Arts
10%
Computer Software Company
9%
Financial Services Firm
20%
Manufacturing Company
10%
Healthcare Company
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business17
Midsize Enterprise7
Large Enterprise21
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise2
Large Enterprise20
 

Questions from the Community

What do you like most about Blue Prism Cloud?
It's easy to use, the interface, the the the the queries is which we use. It's user friendly.
What is your experience regarding pricing and costs for Blue Prism Cloud?
Concerning pricing, it's moderate now, but when it comes to the cloud, it is a bit expensive.
What needs improvement with Blue Prism Cloud?
The area for improvement in Blue Prism Cloud is the support component. Whenever I reach out to the Blue Prism community, they consistently request knowledge sessions for everything, whether it is a...
What is your experience regarding pricing and costs for Operations Orchestration?
The pricing is medium, and the automation helps in cost and time savings, resulting in substantial value for money.
What needs improvement with Operations Orchestration?
I would prefer the addition of ready-made workflows for common scenarios such as Oracle database switchovers or Exchange server scenarios. This would save time by not starting from scratch each time.
What advice do you have for others considering Operations Orchestration?
This tool serves as a central management hub, allowing seamless control of various IT processes via one console. I rate this solution eight out of ten.
 

Also Known As

Blue Prism Thoughtonomy Virtual Workforce, Blue Prism Virtual Workforce, Thoughtonomy Virtual Workforce
Micro Focus Operations Orchestration, Operations Orchestration, HPOO, HPE Operations Orchestration
 

Overview

 

Sample Customers

Cabot Credit Management, Hovis, Utilita
Casablanca INT, Internet Initiative Japan, Railway Information Systems, Samsung SDS, and Turkcell.
Find out what your peers are saying about Blue Prism Cloud vs. OpenText Operations Orchestration and other solutions. Updated: December 2025.
881,082 professionals have used our research since 2012.