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BlackBerry Cylance Cybersecurity vs Norton Security Premium [EOL] comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
115
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
Endpoint Protection Platform (EPP) (32nd)
Norton Security Premium [EOL]
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
RC
Project Manager at Amdocs
User-friendly solution with good blocking
I mainly use Security Premium as an antivirus.  Security Premium's best features are blocking, notifications, and the user interface. Security Premium's cost could be lower. I've been using Security Premium for a year. Security Premium is stable - I haven't faced any issues or bugs while using…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The one feature of Palo Alto Networks Traps that our organization finds most valuable is the App ID service."
"The stability of this product is very good."
"The most valuable features of this product are the management capabilities, which allow an IT organization to get quite a good picture of attempted cyber attacks, and its out-of-the-box investigation capabilities."
"One thing that I like about Cortex XDR by Palo Alto Networks, it is detecting all the suspicious or malicious binaries, and it has integration with Palo Alto Firewall."
"The most valuable for us is the correlation feature."
"But overall, when we speak about security and protection, they are one of the top providers."
"Cortex XDR by Palo Alto Networks has helped lighten the load of our security analysts because it was the major tool that we were using and the one we utilized most."
"I don't have to do much monitoring with it; I don't have to have anybody manually looking at this, it gives us reports, and it lets us know if something needs to be addressed, and we can easily address it."
"What I like best about CylancePROTECT is its accuracy, as it doesn't give many false positives."
"The deployment of updates is easy."
"The product works pretty well; it does a good job catching viruses, and while we haven't had a chance to test against any kind of ransomware attack, I know it works great and I'm not worried about its capabilities in that respect."
"I like the AI and mathematical components that they use, and I like the pre-execution method of protection that prevents infection."
"The stability of the solution is awesome."
"The solution is stable."
"You can manage all the threats and everything from a centralized dashboard."
"My advice to someone considering this solution is that it's a popular product and you should really go for it."
"We tried a few: Kaspersky, Trend Micro, we used McAfee, we used Norton; we tried them all on our entire fleet of computers, and we realized that in terms of ease of use and resource consumption, Norton is something that is acceptable to us."
"Norton Security Premium is good, and it's pretty simple to install."
"The internet security was a plus, and it's pretty good."
"We like how it can check for issues. That includes files and web browsers."
"The licensing fee for this solution is not expensive."
"It does not take many resources during scanning."
"I'm convinced that Symantec and Norton are the leaders, they know what they are doing, they cover all functionalities of spam, virus, and malware protection, etc."
"Flexible antivirus and antimalware software. It also provides protection against ransomware. It's flexible, easy to handle, scalable, and stable."
 

Cons

"The onboarding process could be better."
"In general, the price could be more competitive."
"Data privacy is a matter of concern. You have to be careful with data privacy, it can be sensitive and Cortex can have most of your access."
"We have found that there are times Cortex XDR by Palo Alto Networks does not detect some of the viruses, we have to use another protection solution called Kaspersky."
"There are some third-party solutions that are difficult to integrate with, which is something that can be improved."
"The product's pricing needs improvement. They could provide more discounts. Additionally, the dashboard and control panel could be enhanced."
"The price could be a little lower."
"On the pricing aspect, Cortex XDR by Palo Alto Networks needs to have a more reasonable rate, particularly for customers in Sri Lanka and Asian countries."
"Reporting is an area with shortcomings in CylancePROTECT that needs to be improved."
"Making the dashboards a bit modern to make them easier to search would also be helpful."
"CylancePROTECT's technical support is non-existent."
"The product does not do a lot of reporting on what it is taking care of. Enhanced reporting would be a welcome improvement."
"It's a good solution but some features just need to be updated."
"I find the price for Blackberry Protect expensive, so that's an area for improvement."
"I would like to see them fix the alerting system so that the endpoint reporting is a bit more streamlined."
"If they can add more features on top of their Persona feature that would be ideal."
"The product could always be more secure."
"Having a dashboard that shows the different functions of Norton Security Premium can convince end users that the software is more than just an antivirus solution. This product offers several features, but end users think that it's just one out of the box solution, because the different functions are not explained in detail."
"As far as improvement to the product, perhaps the price could be better."
"During scanning, sometimes, there is a heavy load on the workstation. This needs to be improved."
"I don't like the password manager of Norton Security Premium. I really dislike it."
"It would be helpful for me if this solution works on our cloud backup data."
"I do not find it to be scalable."
"They say Norton Security Premium is an all-in-one solution, but we don't know exactly what's in it, e.g. they didn't make an effort to explain the difference between a virus scan and a ransomware scan."
 

Pricing and Cost Advice

"Compared to CrowdStrike, Cortex XDR is an expensive solution."
"It is cost-effective compared to similar solutions. It fits for the small businesses through to the big businesses."
"I did PoCs on products called Cylance and CrowdStrike. Although, I consider these products and they were also good, when it come to cost and budgetary factors, Traps has been proven to be better than the other two products. It is quite cost-effective and delivers all the entire solution which we require."
"The price of the solution could be reduced. I have customers that have voiced that the solution is good for the value but if I want to sell more of the solution the price reduction would help."
"The pricing is okay, although direct support can be expensive."
"The cost of Cortex XDR by Palo Alto Networks is $55 to $90 USD per endpoint per month."
"The cost depends on your chosen license type, like Pro or other licenses."
"The pricing seems fair, and I do like the licensing model. You use wherever they are, and it is elastic."
"It is expensive, but not unreasonable."
"Do not get hung up on price. You pay for what you get and expensive will hurt one time, where cheap will hurt forever, especially if you fall victim to a ransom attack, etc.​"
"Review closely how many endpoints you actually need before buying into a pricing level. Deal and deal with the VAR of your choice."
"The license price for this solution could be better. It's on the expensive side."
"This cost of the license is approximately $5 USD monthly per user."
"The monthly fee is $55 USD per user."
"The product cost is about $5, per user, per month."
"My company is on a yearly CylancePROTECT subscription. Price-wise, the solution is slightly expensive, so I'd rate it as eight out of ten."
"Security Premium is highly-priced."
"The solution gives the value for the money."
"As I have been a long-time customer, I was given a fair price of $49.95 per month for the first four to six months."
"If they could come down in price that would be good. It's not exactly the lowest."
"We have a yearly license, and each license is around 20 or 30 Jordanian Dinars plus taxes."
"The licensing fee for this solution is not expensive."
"Security Premium costs around US$100 for three years, which is a little expensive."
"I don't pay for a license."
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Top Industries

By visitors reading reviews
Construction Company
13%
Financial Services Firm
10%
Comms Service Provider
10%
Manufacturing Company
10%
Construction Company
12%
Outsourcing Company
7%
Comms Service Provider
7%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise54
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise6
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Protect?
The price is reasonable for us at the moment. I rate the overall solution an eight out of ten.
What needs improvement with Blackberry Protect?
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we conta...
What is your primary use case for Blackberry Protect?
I am using CylancePROTECT as an active learning algorithm. We installed it on almost 20,000 servers and virtual machi...
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Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
Norton Internet Security
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Temple University
Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Protection Platform (EPP). Updated: August 2026.
909,099 professionals have used our research since 2012.