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Norton Security Premium [EOL] vs Symantec Endpoint Security comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Norton Security Premium [EOL]
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Symantec Endpoint Security
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
146
Ranking in other categories
Endpoint Protection Platform (EPP) (15th)
 

Featured Reviews

RC
Project Manager at Amdocs
User-friendly solution with good blocking
I mainly use Security Premium as an antivirus.  Security Premium's best features are blocking, notifications, and the user interface. Security Premium's cost could be lower. I've been using Security Premium for a year. Security Premium is stable - I haven't faced any issues or bugs while using…
Kumbesh Rajagopal - PeerSpot reviewer
Senior Security Delivery Analyst at Accenture
Management becomes easier with minimal complications, but improvement in support tools needed
Regarding areas of improvement for Symantec Endpoint Security, there are many changes, and the support portal tool is complicated compared to other tools. When trying to get service from Symantec, the process is complex. I'm not sure whether it's because of my project or something else. Though it is easy to manage, easy to get, easy to install, and works efficiently for managing policies, we faced a significant disadvantage. We wanted to add multiple hashes because of numerous new alerts coming, but we could only add them one by one, which is a considerable disadvantage in Symantec.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When I'm using the solution in my personal space, I can see that it secures my laptop, it works fast, and it actually does what I want."
"I'm convinced that Symantec and Norton are the leaders, they know what they are doing, they cover all functionalities of spam, virus, and malware protection, etc."
"The ransomware protection that they have now is worth considering."
"The antivirus aspect of the solution is very good."
"In general, technical support has been helpful."
"Norton Security Premium is good, and it's pretty simple to install."
"The dashboard is good."
"With the heightened security around phishing, identity theft, and malware, this is a good product."
"Easy to use solution."
"Their threat protection is very good. We are managing a good number of users thanks to the solution and we are pretty satisfied with it."
"ATP is really impressive, and with EDR, it is the best solution I have ever known."
"As a service-centric company, we have advised Symantec endpoint solution to various clients, and they have been satisfied with the quality Symantec offers."
"It is easy to use. Its interface is user-friendly. So, anybody can use it very well, which is a good thing."
"Granular security lets lower level techs triage issues as they come in."
"The technical support is very good. They have an Indian support team, so there are no delays in receiving support."
"This product is valuable for ransomware protection, general malware protection, and network exploitation protection."
 

Cons

"The only problem with Norton Antivirus is that it consumes a lot of resources like CPU and memory in the background. Whenever it's scanning, my laptop becomes very slow, and the worst part is you cannot do anything about it. As this product is secured by my local IT team, you cannot even kill that process, and that's what I've felt about many other antivirus solutions. I'm using McAfee for personal use, and I have the same problem."
"During scanning, sometimes, there is a heavy load on the workstation. This needs to be improved."
"As far as improvement to the product, perhaps the price could be better."
"Occasionally when you open a ticket, there's a lack of understanding that prevents the solution from being resolved directly."
"The product could always be more secure."
"It would be helpful for me if this solution works on our cloud backup data."
"During scanning, sometimes, there is a heavy load on the workstation. This needs to be improved."
"They say Norton Security Premium is an all-in-one solution, but we don't know exactly what's in it, e.g. they didn't make an effort to explain the difference between a virus scan and a ransomware scan."
"SONAR could be improved. The false/positive rate is a little high."
"I would less likely recommend this product to users who only have average RAM and CPU power."
"They need to develop a multi-language interface."
"I find the documentation on Symantec.com to be not very updated. It seems like Symantec focuses more on their product than on documentation."
"They are lacking the visibility that you get in a heuristical, next-generation AI product."
"The reporting function needs to be more user friendly in general."
"Doesn't protect against viruses."
"We are not satisfied with the technical support; sometimes technical support lacks a proper or firsthand knowledge of an issue and finds itself lacking in the appropriate response."
 

Pricing and Cost Advice

"The licensing fee for this solution is not expensive."
"Security Premium costs around US$100 for three years, which is a little expensive."
"Security Premium is highly-priced."
"As I have been a long-time customer, I was given a fair price of $49.95 per month for the first four to six months."
"If they could come down in price that would be good. It's not exactly the lowest."
"Pricing for this software is competitive."
"The solution gives the value for the money."
"We have a yearly license, and each license is around 20 or 30 Jordanian Dinars plus taxes."
"Symantec is expensive."
"When comparing this solution to others in the current market it is expensive."
"It could be cheaper."
"It is the better product, even if it is a little on the higher side."
"We pay our licensing fees on a yearly basis, and everything is included in that price."
"Pricing and licensing for our country is very good. It's not that expensive and the endpoint security is very good. It's not as cheap as some others, but they are not as good."
"The pricing is as per the environment. If all the features are there, there will be a cost for them. There were no additional costs for me. Support and other things were included in the pricing."
"The licensing is okay. Symantec has a very granular licensing model, so you only buy what you need."
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Top Industries

By visitors reading reviews
No data available
Comms Service Provider
12%
Financial Services Firm
10%
Manufacturing Company
9%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise2
Large Enterprise6
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise32
Large Enterprise63
 

Questions from the Community

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We use Symantec because we do not use MS Enterprise products, but in my opinion, Microsoft Defender is a superior solution. Microsoft Defender for Endpoint is a cloud-delivered endpoint security s...
What do you like most about Symantec End-User Endpoint Security?
Symantec have everything – documentation, videos, data sheets.
 

Also Known As

Norton Internet Security
Symantec EPP, Symantec Endpoint Protection (SEP)
 

Overview

 

Sample Customers

Temple University
Audio Visual Dynamics, Red Deer Advocate, Asia Pacific Telecom Co. Ltd., Kibbutz Ein Gedi, and AMETEK, Inc.
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