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BigFix vs TeamViewer ONE comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Unified Endpoint Management (UEM)
1st
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Remote Access (2nd), Enterprise Mobility Management (EMM) (1st), Microsoft Security Suite (1st)
BigFix
Ranking in Unified Endpoint Management (UEM)
11th
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
100
Ranking in other categories
Configuration Management (8th), Endpoint Protection Platform (EPP) (22nd), Patch Management (8th), Autonomous Endpoint Management (6th)
TeamViewer ONE
Ranking in Unified Endpoint Management (UEM)
14th
Average Rating
8.4
Reviews Sentiment
5.4
Number of Reviews
34
Ranking in other categories
Remote Access (18th), Remote Monitoring and Management (RMM) (9th), Patch Management (18th), Digital Experience Monitoring (DEM) (11th)
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
InderjeetSingh4 - PeerSpot reviewer
Administrator at a tech vendor with 10,001+ employees
End-to-end automation has simplified patching and software deployment across thousands of servers
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initiated through the patch policy, it appears on the console but arrives in chunks. When targeting hundreds of servers from the patch policy, the actions come in chunks such as ten out of six, ten out of nine, or ten out of fifteen. This fragmented approach creates a significant challenge for the patching team to monitor the action status. I would recommend that the development team provide a single action or one to two actions instead of multiple actions requiring individual monitoring. A broad status update could be provided to the client indicating the overall progress of the patch policy implementation rather than requiring monitoring of every individual action. This would reduce the bandwidth required by the team to track multiple actions on the console.
Nitesh Ranjan - PeerSpot reviewer
Senior Software Engineer at a tech vendor with 1,001-5,000 employees
Remote sessions have become smoother and now resolve end user issues more comfortably
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automatically, and we have to mute it from our side. A pop-up asking whether we want to continue with the voice or not would be helpful when accessing a remote session. The audio system could be improved because sometimes we are not aware that we need to unmute the team while taking a remote session. The end user can hear us talking with colleagues, and we sometimes forget that we have unmuted while taking a remote session. If a pop-up appears when we take a remote session with the end user asking us to unmute ourselves, that would be better for us to proceed. When the pop-up appears, we can directly mute ourselves, and the end user will not be able to hear the background noise from the office. Since many colleagues are taking remote sessions and talking to end users simultaneously, there is often significant background noise. Having this pop-up appear when accessing a remote session with the end user would be a helpful update.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like the tool's integration with Apple. Anyone who creates an ID in Intune will get an Apple ID."
"I like Intune's ability to manage roles, maintenance tasks, compliance settings, and patch development for all endpoints."
"The best feature in Microsoft Intune is zero touch deployment, which allows me to automate many tasks compared to manually installing Windows and applications one by one, making it easier to enroll devices with Autopilot and pre-deploy applications."
"We like Intune's Autopilot functionality, which enables one-touch deployment. Dynamic grouping is another feature we find valuable working in academia. We have people in buckets based on their roles in the university, such as faculty, staff, alum, or grad. Sometimes, they will fit into multiple places, and dynamic grouping helps with that."
"As the solution is a software as a service, the scalability is unlimited."
"The best features include the management, which is quite good, and endpoints."
"Mobile device management is most valuable."
"The initial setup is easy."
"If you are using BigFix and you have the client installed on every machine, you are nearly always audit-safe from out of the box."
"Due to the automation, we've been able to prevent a lot of human errors with BigFix so it's reduced our help desk calls by 50%."
"I would advise someone considering this product to go for it. It's easy to use, cheaper than the value, and there is tons and tons of support from the BigFix community. With almost every challenge we have someone who has encountered it, and you will have a solution right away."
"We did a proof of concept, looked at the other competitors and after scaling all of them on a matrix, IBM ended up being the best option for us."
"The use of fast query has been extremely valuable providing insight in real time of the endpoints."
"BigFix provides tremendous benefits to users and clients and provides a comprehensive view and broad features for users."
"With BigFix, in 10 to 15 minutes, you're up and running."
"In terms of vulnerability management, it gives tough competition by providing a single management console with multiple benefits."
"The most valuable feature is the remote management capabilities."
"I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable."
"One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly."
"The solution is easy to set up."
"The product is very stable."
"We use the product to communicate."
"It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
"The initial setup of TeamViewer Remote Management is very simple."
 

Cons

"Automations in Microsoft Intune can be more elaborated; KQL (Kusto Query Language) is available, but if multiple automation options were readily available, which would include PowerShell, KQL, JSON, and different interpreters like VS Code or Python readily available from Microsoft Intune, it would help administration and management much better."
"The product needs to upgrade itself when the server is overloaded."
"An area for improvement is the absence of seamless integration, particularly with external dashboards."
"One issue that Inutune can improve is password integration with the BitLocker key option. Another issue is assigning licenses. We can assign the licenses for some users on the BPM side, and our BPS users work on Outlook 365 but cannot access it there. A BPS person can go to the company portal and download Outlook 2016. They could improve the NDIS part to assign a license directly to the BPS person that allows them to install the Intune device manager directly on our system."
"In Microsoft Intune, error messages are an area that has room for improvement. Regarding error messages, I would like to see more detailed logs added."
"Microsoft Intune could improve in reporting data for endpoints and fleets. Enhanced capabilities to run queries and gather specific device data to identify trends or issues would be beneficial. The feature parity for MacOS and handling devices from an MDM perspective is not comprehensive. Consolidation of these functionalities within Intune would simplify processes and finances."
"My main pain point for Microsoft Intune is the contact part. Not all Android or iOS applications have access to integration, for example, contacts."
"Intune doesn't provide much control over Windows servers. It's something we struggle with."
"Web reports. The interface for web reports is still pretty basic, and really hasn't changed in the seven years that we've had the product, so that would be one thing that would be really nice."
"We need a much better multi-tenant option."
"They need better integration."
"The sub-capacity licensing was a challenge for some of it. We had trouble getting it to calculate right."
"The BigFix Inventory could have an increased scope regarding the tools that can be detected. It does not cover all the possible software installed in Asset."
"Its pricing should be improved. It is too costly."
"The stability is generally pretty good. The one thing that we came across is the battle between load on endpoints and load on our servers and relays versus how quickly, effectively and reliably actions can be taken. I'd like to not have to take an action on a system while I'm working with someone and then have to say whether something will happen between five seconds or thirty minutes from that point."
"I would like the dashboard to be improved to show the problematic machines and good machines."
"The security could be improved."
"One feature to add would be a mobile remote feature."
"The compatibility needs improvement in TeamViewer Remote Management because there's some incompatibility in some versions of the solution. Some solutions require the higher-performing version of TeamViewer Remote Management. Otherwise, there's incompatibility. The security provided by TeamViewer Remote Management in terms of data transfer also needs improvement. I'd like to see more features in the next release of TeamViewer Remote Management because it's still lacking in features. It would also be good for TeamViewer Remote Management to have a built-in remoting program similar to what Itarian has."
"If there were a way for users to do access reporting, that would be an ideal addition to the product."
"There have been some delays in the past due to unstable internet connection."
"The security of the solution could be more secure."
"The main issue with the solution is the stability problem arising from network issues."
"I want TeamViewer Remote Management to incorporate more integrations."
 

Pricing and Cost Advice

"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"My team members bundled it together with their Microsoft solutions, including Microsoft 365 and related products."
"It is cheap, but as compared to Google, it is costly. Google is cheaper, but quality-wise, Microsoft Intune is better."
"The price of Intune is included with the license for Office 365, so we don't have to pay anything extra for it."
"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."
"Microsoft Intune has been incorporated into our Microsoft E5 licenses."
"Microsoft Intune is available for individual purchase at a low per-device cost."
"It comes with the E5 plan. We bought the E5 plan from Microsoft."
"You get what we call the Platform Edition, which you get for free. The patch service is maybe $0.50 per workstation per month. Then there's the basic server cost, which is about $1.50 per server per month. You also get into Lifecycle which does power management, OSD remote control, and those types of things, and that might be about 10 times the price - which works out to about $13 per server and, maybe $5 per workstation per month."
"The price of BigFix could be lower. However, I am always seeking a lower price."
"The license is subscription-based."
"The tool's price continues to go up. The cost per endpoint can vary, ranging from approximately 30 to 80 dollars per year. Compared to other products, pricing is in the middle. You need to buy an additional database license, but most users already have it."
"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."
"When purchasing, buying with other IBM tools provided us with a very good discount in pricing."
"The price is very fair."
"The price of BigFix is better than the solutions. You are able to pay monthly or annually. There are not any hidden costs with BigFix. There is an additional cost for the SQL database."
"The solution's license is expensive."
"It is a licensed product."
"Addition services could be lower priced."
"Users need to pay a yearly license for TeamViewer Remote Management."
"Its price is a little high as compared to other solutions."
"My company uses the free version of TeamViewer Remote Management."
"The solution relies on cloud-based infrastructure so the price is tailored to each individual model used"
"My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
9%
Outsourcing Company
9%
Computer Software Company
7%
Financial Services Firm
12%
Manufacturing Company
9%
Outsourcing Company
9%
Construction Company
6%
Outsourcing Company
16%
Financial Services Firm
12%
Manufacturing Company
7%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
By reviewers
Company SizeCount
Small Business30
Midsize Enterprise12
Large Enterprise68
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise5
Large Enterprise11
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...
What are the pros and cons of Microsoft Intune?
Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...
How does Google Cloud Identity compare with Microsoft Intune?
Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...
What is your experience regarding pricing and costs for BigFix?
I rate the price for BigFix as medium, neither low nor high.
What needs improvement with BigFix?
There is one feature in BigFix called the automation patch policy that requires enhancement. When an action is initia...
What is your primary use case for BigFix?
My current use case involves being one of the products and one of the clients implementing this tool.
What advice do you have for others considering TeamViewer Remote Management?
Regarding pricing, since the licenses are purchased by the organization, I am not aware of the pricing details. Howev...
What needs improvement with TeamViewer Remote Management?
One feedback I have is regarding the voice feature. Whenever we take a remote session, the voice gets enabled automat...
What is your primary use case for TeamViewer Remote Management?
I use TeamViewer Remote Management primarily for remote session purposes in my previous and current organization.
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
Tivoli Endpoint Manager
TeamViewer IoT
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation
Carey Paul Honda
Find out what your peers are saying about BigFix vs. TeamViewer ONE and other solutions. Updated: September 2026.
915,287 professionals have used our research since 2012.