We performed a comparison between BeyondTrust Remote Support and OpenText Exceed TurboX based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."The remote reboot feature is particularly valuable for rebooting terminal servers that have power controls disabled."
"Offers a secure method of access without having to install agents everywhere."
"The integrated chat service with quick elevation to a full control support session has increased our service desk efficiency."
"We have not encountered any issues with stability. Updates leave us with less than 30 minutes of downtime."
"I would rate the technical support as a nine out of 10. They are polite, quick, and good with follow-ups."
"Live chat enabled a new support channel into our service desk, integrating with our Service Management toolset. The meet-in-the-middle remote control functionality bypassed a lot of network restrictions that hampered our previous solution, enabling a far wider reach to our end-users."
"The solution is stable."
"The seamless integration of chat, our ITSM management software, and remote viewing/control software makes for a valuable tool."
"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."
"The solution is perfect for Linux users."
"It needs better Linux support. We have had issues with Ubuntu specifically."
"The Bomgar representative console could do with modernising. The Web rep console introduced is a marked improvement, but is currently not at feature parity with the thick client. This is being worked on."
"There were a few employee devices that failed during the initial deployment, which required a second deployment."
"Technical support for this region can be improved."
"Lacks remote support and privileged remote access in the one product."
"Non-Windows support capabilities need improvement. They need to expand into Macs, iOS, and Android. It's there now, however, there's room for growth and that's probably the best area to expand."
"I would have picked an internal team member who was going to stay on the team for more time. Shortly after we went live, we had a change of staff and lost the main implementer."
"I would like more insight into completed sessions. This would be nice, such as a historical log into the technician client application."
"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."
"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."
BeyondTrust Remote Support is ranked 7th in Remote Access with 32 reviews while OpenText Exceed TurboX is ranked 11th in Remote Access with 2 reviews. BeyondTrust Remote Support is rated 9.0, while OpenText Exceed TurboX is rated 8.6. The top reviewer of BeyondTrust Remote Support writes "A robust, secure, and complete solution for quickly providing support and monitoring what's going on". On the other hand, the top reviewer of OpenText Exceed TurboX writes "Fast and has a friendly UI; allows you to consume heavy applications". BeyondTrust Remote Support is most compared with Microsoft Remote Desktop Services, TeamViewer, BeyondTrust Privileged Remote Access, F5 BIG-IP Access Policy Manager (APM) and LogMeIn Pro, whereas OpenText Exceed TurboX is most compared with VNC Connect, Citrix Workspace, Microsoft Remote Desktop Services, VMware Horizon and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service).
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