

Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Regarding risk mitigation and compliance, features like encryption, audit trails, and role-based access have lowered the likelihood of compliance issues.
I have definitely seen a return on investment with Axway AMPLIFY Managed File Transfer because a lot of scripts used to be needed for file transfers, but now it is all managed on one system online, which is where we saved a lot of costs.
I have seen a return on investment using Files.com over other methods, saving money and time.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
They have been especially helpful with troubleshooting complex scenarios and assisting with best practice recommendations.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Files.com's customer support is excellent, second to none.
The tech support team is willing to work directly with clients to connect APIs.
The platform scales well both horizontally and vertically, making it suitable for enterprise environments with evolving transfer needs.
We can roll up to about ten instances and handle a lot of file transfers.
From one to ten, the scalability rating is a ten.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Axway AMPLIFY Managed File Transfer has demonstrated excellent stability with minimal unplanned outages or system failures.
Axway AMPLIFY Managed File Transfer is pretty stable, and I would not have to log in day in and day out just for downtimes or anything.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
An expanded API and automation would make it easier to integrate with DevOps tools to reduce manual tasks.
There are a few features which are missing, perhaps including easier configuration for some of the protocols or file transfers.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model.
They bill us for the number of files we transfer instead of the environments we install, so it's value for money.
The AWS Marketplace subscription model made the initial setup cost lower and reduced the administration overhead for licenses.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Axway AMPLIFY Managed File Transfer has positively impacted my organization because it has effectively provided us with all of the work logs and made us very compatible with the outside world while enforcing security standards inside the company.
Scalability and centralized management allow us to manage multiple partners and high volume from a single platform while maintaining strong security and visibility.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
| Product | Market Share (%) |
|---|---|
| Files.com | 0.7% |
| Axway AMPLIFY Managed File Transfer | 3.8% |
| Other | 95.5% |


| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 1 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
As a multi-protocol MFT gateway, Axway SecureTransport provides the flexibility you need to support virtually any MFT use case. Secure, manage, and track file flows among people and applications inside your enterprise, and beyond your firewall to your user communities, mobile devices, and the cloud. Perform high-volume automated file transfers between systems, sites, lines of business and external partners, to user-driven communications and mobile, folder- and portal-based file sharing.
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
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