AWS Step Functions vs Hyland OnBase comparison

Amazon Web Services (AWS) and Hyland are both solutions in the Business Process Management (BPM) category. Amazon Web Services (AWS) is ranked #11 with an average rating of 9.0, while Hyland is ranked #14 with an average rating of 8.0. Amazon Web Services (AWS) holds a 1.4% mindshare in BPM, compared to Hyland’s 1.1% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

AWS Step Functions

Read 14 AWS Step Functions reviews

4,606 Views
3,040 Comparison Views

84% willing to recommend

Hyland OnBase

Read 16 Hyland OnBase reviews

7,332 Views
1,906 Comparison Views

100% willing to recommend

AWS Step Functions

Hyland OnBase

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and AWS Step Functions compete in the enterprise software market, with the former focusing on content services and the latter on workflow automation. AWS Step Functions appears to have the upper hand in adaptability and integration, especially for those utilizing existing AWS infrastructures.

Features: Hyland OnBase stands out with its comprehensive document management system, enterprise content management solutions, and features like integrated records management, case management, and business process management. AWS Step Functions offers scalable workflow automation, a visual workflow orchestration platform, and seamless integration with AWS services.

Room for Improvement: Hyland OnBase could benefit from enhanced user interface customization options, broader integration capabilities with non-native applications, and improved scalability for cloud environments. AWS Step Functions may improve by offering more detailed reporting and analytics, expanding support for non-AWS services, and simplifying the learning curve for new users.

Ease of Deployment and Customer Service: Hyland OnBase provides a tailored deployment experience via on-premises and cloud-based solutions, backed by strong customer support. AWS Step Functions' cloud-native deployment benefits from AWS's extensive customer service, including detailed documentation and support, reducing infrastructure management.

Pricing and ROI: Hyland OnBase involves higher upfront costs due to licensing and customization fees, offering long-term ROI through document management efficiency. AWS Step Functions' pay-as-you-go model results in lower initial costs, providing cost-effective and flexible ROI, especially for those leveraging AWS.

To learn more, read our detailed AWS Step Functions vs. Hyland OnBase Report (Updated: June 2026).

Buyer's Guide

AWS Step Functions vs. Hyland OnBase

June 2026

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.3

AWS Step Functions reduce development time and costs, enhance scalability and reliability, streamline workflows, and improve ROI.

Sentiment score

5.3

Hyland OnBase boosts ROI by streamlining processes, reducing paper use, and enabling faster, secure digital document access.

No quotes available

For more quotes and insights, download the AWS Step Functions report

I have seen a return on investment with Hyland OnBase because it provides a very reliable ECM platform for my organization, helps to remove the dependency on paper files and file folders, saves real estate costs, and facilitates the ability to work from anywhere.

Abdul_Jabbar

Senior Software Engineer at Infosys

I have been able to see a return on investment as the time for approvals has been reduced, and since they are centralized, everything is in one place.

reviewer2845779

Project Manager at a manufacturing company with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

Customer Service

Sentiment score

5.9

AWS Step Functions support is reliable, but users desire quicker, tailored assistance; enterprise support offers rapid, expensive yet effective help.

Sentiment score

6.2

Hyland OnBase offers reliable 24/7 support, though quality varies by partner; some users find premium support and integration beneficial.

The speed of reply and the content of their responses usually solve the problems that arise.

Carlos JARDIM

EPM Practice Manager at a tech services company with 1,001-5,000 employees

I use enterprise support, which is excellent, providing responses within fifteen minutes.

Carlos Alberto Marangon

Senior AWS Tech Lead at Nextios

For more quotes and insights, download the AWS Step Functions report

Our vendor relationship facilitated integration with our system and offered additional service beyond the Hyland OnBase product.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

I would describe the customer service and technical support of Hyland OnBase as being based on the partner that is used.

reviewer2845779

Project Manager at a manufacturing company with 11-50 employees

I find technical support from Hyland to be good.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

Scalability Issues

Sentiment score

7.0

AWS Step Functions are valued for efficient scalability, handling demand spikes and multiple requests, suitable for medium to large organizations.

Sentiment score

6.9

Hyland OnBase excels in scalability and integration, supporting large enterprises despite high initial setup costs, potentially reduced by cloud services.

They can handle multiple simultaneous requests effectively.

Carlos Alberto Marangon

Senior AWS Tech Lead at Nextios

There isn't much need for scalability when creating orchestration in AWS Step Functions, which explains the rating of six.

reviewer2706945

Assistant Manager at a tech vendor with 10,001+ employees

For more quotes and insights, download the AWS Step Functions report

Transitioning to cloud-based services may reduce these costs in the future.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

Stability Issues

Sentiment score

7.8

AWS Step Functions are praised for stability and reliability, ensuring consistent performance and uptime across multiple availability zones.

Sentiment score

8.3

Hyland OnBase is highly rated for its scalability, stability, reliability, and low maintenance, resembling a Windows application.

I never faced any faults or issues due to its stability with AWS, making it very reliable with no downtime and 100% reliability.

reviewer2706945

Assistant Manager at a tech vendor with 10,001+ employees

If one zone fails, others handle the demand, ensuring high availability.

Carlos Alberto Marangon

Senior AWS Tech Lead at Nextios

For more quotes and insights, download the AWS Step Functions report

Hyland OnBase was a stable solution that worked effectively for us.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

Room For Improvement

AWS Step Functions needs improvements in data limits, integrations, pricing, and execution visibility while enhancing fault tolerance and third-party support.

Hyland OnBase requires user interface and pricing improvements, better training, migration processes, support response, and enhanced AI features.

It would benefit from more integration with different applications or services.

Carlos JARDIM

EPM Practice Manager at a tech services company with 1,001-5,000 employees

For more quotes and insights, download the AWS Step Functions report

I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

The application could potentially be more open-source, allowing integration with more solutions.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

The experience with the platform's learning curve is quite steep, especially for less technical staff.

reviewer2845779

Project Manager at a manufacturing company with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

Setup Cost

AWS Step Functions pricing fluctuates based on usage, leading to potential high bills despite being cheaper than Azure Workflow.

Hyland OnBase offers modular pricing with varying licenses, potentially expensive in Latin America, but enterprise licenses enhance scalability.

Pricing for Step Functions is very cheap.

Carlos Alberto Marangon

Senior AWS Tech Lead at Nextios

The cost is average, provided it is configured correctly.

Dmytro Burmistrenko

Big Data Architect at SoftServe Ltd.

For more quotes and insights, download the AWS Step Functions report

I find pricing to be on the higher side due to its monolithic architecture.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

The main factors that influenced my decision to choose Hyland OnBase over other options available on the market were the cost compared to others and the high document-handling capacity that Hyland OnBase can provide.

reviewer2845779

Project Manager at a manufacturing company with 11-50 employees

We also paid for workflow licenses, which allowed up to 250 concurrent users.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

For more quotes and insights, download the Hyland OnBase report

Valuable Features

AWS Step Functions enable efficient workflow automation with integration, orchestration, parallel tasking, and management through a user-friendly interface.

Hyland OnBase optimizes business processes with workflow automation, storage, security, integration, and user-friendly interface for improved efficiency.

Step Functions provide seamless integration with AWS services, which enhances the speed of application development.

Carlos Alberto Marangon

Senior AWS Tech Lead at Nextios

It was particularly valuable for its integration capabilities, allowing for execution of scripts and data migration.

Carlos JARDIM

EPM Practice Manager at a tech services company with 1,001-5,000 employees

AWS Step Functions offers advanced workflows that save time and enhance efficiency by reducing delays and ensuring consistent orchestration among various services.

Dmytro Burmistrenko

Big Data Architect at SoftServe Ltd.

For more quotes and insights, download the AWS Step Functions report

It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them.

reviewer2560407

Program Manager at a financial services firm with 11-50 employees

The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours.

Abdul_Jabbar

Senior Software Engineer at Infosys

Hyland OnBase is valued for its security, especially for those in the finance domain who require data confidentiality.

reviewer1981395

Product owner at a computer software company with 10,001+ employees

For more quotes and insights, download the Hyland OnBase report

Categories and Ranking

AWS Step Functions

Ranking in Business Process Management (BPM)

11th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Workload Automation (10th)

Hyland OnBase

Ranking in Business Process Management (BPM)

14th

Average Rating

8.0

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th), Low-Code Development Platforms (15th)

Mindshare comparison

As of July 2026, in the Business Process Management (BPM) category, the mindshare of AWS Step Functions is 1.4%, down from 2.2% compared to the previous year. The mindshare of Hyland OnBase is 1.1%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
AWS Step Functions	1.4%
Hyland OnBase	1.1%
Other	97.5%

Business Process Management (BPM)

Featured Reviews

reviewer2706945

Assistant Manager at a tech vendor with 10,001+ employees

Orchestration and integration simplify processes with seamless stability and reliability

I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and through visual. My main task is to develop flows. I have only implemented AWS Step Functions with AWS services, not with any third-party tools. The integration between AWS Step Functions and other AWS services is excellent, working seamlessly with EventBridge, Glue jobs, and databases. I have not encountered any challenges with customers regarding AWS Step Functions that needed me to find a workaround. The pricing of AWS Step Functions is moderate and not particularly costly. AWS Step Functions is affordable for small, medium, and enterprise businesses as an orchestration tool. I have not used any documentation, manuals, or guides for AWS Step Functions as it's very simple to implement. When help is needed, I consult Stack Overflow or AI for commands. Overall rating for AWS Step Functions: 9 out of 10.

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Abdul_Jabbar

Senior Software Engineer at Infosys

Automated workflows have transformed document handling and support daily approvals and billing

The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.

Read full review

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Top Industries

By visitors reading reviews

Financial Services Firm

23%

Manufacturing Company

Comms Service Provider

Insurance Company

Financial Services Firm

11%

Government

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	8
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	3
Large Enterprise	13

Questions from the Community

What is your primary use case for Amazon Step Functions?

My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.

See all answers

What advice do you have for others considering Amazon Step Functions?

See all answers

What is your experience regarding pricing and costs for Amazon Step Functions?

I am not familiar with the pricing as most of my projects have environments from the customer side, and the contract-related issues are not my responsibility.

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

See all answers

What needs improvement with Hyland OnBase?

I believe Hyland OnBase could improve by making its user interface more user-friendly.I am referring to the learning curve, and I can tell you that the experience with the platform's learning curve...

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase serves as the primary document management solution for all of my company's documents.A concrete example of how I use Hyland OnBase for document management within my organization is th...

See all answers

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Product Reports

Buyer's Guide

AWS Step Functions

June 2026

Download AWS Step Functions product report

Buyer's Guide

Hyland OnBase

June 2026

Download Hyland OnBase product report

Also Known As

Amazon Step Functions, Step Functions

OnBase

Overview

AWS Step Functions integrate seamlessly with other AWS services to offer efficient pipeline and workflow management. Its intuitive design allows for streamlined orchestration, easily handling complex tasks.

AWS Step Functions provide robust orchestration and automation capabilities, simplifying the creation of workflows with graphical and JSON-based designs. It excels in managing tasks through advanced parallelization and error handling features. Automatic scaling further enhances performance, ensuring reliability in varied environments. However, improvements are needed in IDE integration, larger data handling, and fault tolerance. Users find value in its capacity for microservice orchestration and data integration, although dependency on the Amazon ecosystem and limited third-party integrations pose challenges.

What are the key features of AWS Step Functions?

Integration with AWS Services: Facilitates seamless coordination with AWS offerings like Lambda and Glue.
Graphical and JSON-Based Design: User-friendly interfaces simplify workflow design and management.
Advanced Orchestration: Efficiently manages task execution with parallelization and error handling.
Automatic Scaling: Ensures optimal performance by adjusting resources as needed.
Microservice Integration: Supports smooth microservice communication and operation.

What benefits should organizations assess when considering AWS Step Functions?

Enhanced Efficiency: Automates and streamlines task execution across platforms.
Scalability: Adapts to workloads, providing flexibility in resource management.
Improved Workflow Management: Facilitates reliable and error-free operations.
Visualization and Automation: Simplifies complex processes with visual tools.
Data Validation and Script Execution: Integrates data operations smoothly within data lakes.

In industries managing data pipelines, AWS Step Functions orchestrate workflows, execute parallel ETL jobs, and integrate various AWS services, enabling smoother operations and efficient data migration. Companies benefit from streamlined processes and robust handling of interdependent tasks.

Amazon Web Services (AWS)

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

AWS Step Functions vs. Hyland OnBase

June 2026

Free Report: AWS Step Functions vs. Hyland OnBase

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