AWS Step Functions vs Hyland OnBase comparison

Amazon Web Services (AWS) and Hyland are both solutions in the Business Process Management (BPM) category. Amazon Web Services (AWS) is ranked #11 with an average rating of 8.9, while Hyland is ranked #14 with an average rating of 7.6. Amazon Web Services (AWS) holds a 1.6% mindshare in BPM, compared to Hyland’s 1.3% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.

AWS Step Functions

Read 14 AWS Step Functions reviews

2,983 Views
2,118 Comparison Views

84% willing to recommend

Hyland OnBase

Read 17 Hyland OnBase reviews

5,162 Views
1,187 Comparison Views

100% willing to recommend

AWS Step Functions

Hyland OnBase

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and AWS Step Functions compete in the enterprise software market, with the former focusing on content services and the latter on workflow automation. AWS Step Functions appears to have the upper hand in adaptability and integration, especially for those utilizing existing AWS infrastructures.

Features: Hyland OnBase stands out with its comprehensive document management system, enterprise content management solutions, and features like integrated records management, case management, and business process management. AWS Step Functions offers scalable workflow automation, a visual workflow orchestration platform, and seamless integration with AWS services.

Room for Improvement: Hyland OnBase could benefit from enhanced user interface customization options, broader integration capabilities with non-native applications, and improved scalability for cloud environments. AWS Step Functions may improve by offering more detailed reporting and analytics, expanding support for non-AWS services, and simplifying the learning curve for new users.

Ease of Deployment and Customer Service: Hyland OnBase provides a tailored deployment experience via on-premises and cloud-based solutions, backed by strong customer support. AWS Step Functions' cloud-native deployment benefits from AWS's extensive customer service, including detailed documentation and support, reducing infrastructure management.

Pricing and ROI: Hyland OnBase involves higher upfront costs due to licensing and customization fees, offering long-term ROI through document management efficiency. AWS Step Functions' pay-as-you-go model results in lower initial costs, providing cost-effective and flexible ROI, especially for those leveraging AWS.

To learn more, read our detailed AWS Step Functions vs. Hyland OnBase Report (Updated: March 2026).

Buyer's Guide

AWS Step Functions vs. Hyland OnBase

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AWS Step Functions

Ranking in Business Process Management (BPM)

11th

Average Rating

8.4

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Workload Automation (10th)

Hyland OnBase

Ranking in Business Process Management (BPM)

14th

Average Rating

8.2

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Enterprise Content Management (6th), Low-Code Development Platforms (15th)

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of AWS Step Functions is 1.6%, down from 2.4% compared to the previous year. The mindshare of Hyland OnBase is 1.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
AWS Step Functions	1.6%
Hyland OnBase	1.3%
Other	97.1%

Business Process Management (BPM)

Featured Reviews

reviewer2706945

Assistant Manager at a tech vendor with 10,001+ employees

Orchestration and integration simplify processes with seamless stability and reliability

I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and through visual. My main task is to develop flows. I have only implemented AWS Step Functions with AWS services, not with any third-party tools. The integration between AWS Step Functions and other AWS services is excellent, working seamlessly with EventBridge, Glue jobs, and databases. I have not encountered any challenges with customers regarding AWS Step Functions that needed me to find a workaround. The pricing of AWS Step Functions is moderate and not particularly costly. AWS Step Functions is affordable for small, medium, and enterprise businesses as an orchestration tool. I have not used any documentation, manuals, or guides for AWS Step Functions as it's very simple to implement. When help is needed, I consult Stack Overflow or AI for commands. Overall rating for AWS Step Functions: 9 out of 10.

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Arjurn Dakash

Project Manager at Deloitte

Workflow automation has transformed case management and reduced errors across our processes

Hyland OnBase is a great tool for document storage and retrieval, automating business processes using workflow, and building applications in WorkView. It saves a lot of time, reduces human errors, and is very cost-effective. Hyland OnBase has drastically improved our business processes and made everyone's jobs easier. Hyland OnBase is a fantastic system that does a lot for my organization. We use it for indexing and storing documents as the main reason we use Hyland OnBase, but it also has many features that we use every day. Workflows are the most common way that our employees interact with Hyland OnBase. We also ingest thousands of documents every day, and with our continued rate of growth, we do not see Hyland OnBase having any trouble handling the added traffic. It is very scalable. The best features Hyland OnBase offers include workflows, document retention and security, document ingesting and indexing, and document retrieval and storage. The user-friendly interface makes it very easy to use and provides a smooth learning curve for new users. Workflow is used to quickly and easily configure and improve business processes. We also have automation through workflow, which saves time and cost. Reporting dashboards allow us to create useful reports to keep personnel informed, making data-driven decisions easier. While we have grown a lot over the past five years, Hyland OnBase has allowed us to maintain our existing workflows rather than hiring additional employees, requiring fewer employees thanks to Hyland OnBase. Since Hyland OnBase is our central repository for all documents, our documents are more secure, allow greater work flexibility, especially for remote work, are more easily accessible, and are smarter. It has changed the way we as a company work. Through workflow automation, we have been able to save a lot of time, with forty to fifty-five percent of time being saved currently.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What I like the most about Amazon Step Functions is how easy it is to use."

"It has enabled my organization to create workflows with a lot of different AWS services; it's a general solution that you can adapt to your own needs and is simple to use."

"The JSON app launched recently allows us to define data execution more easily."

"It's Amazon, it's scalable."

"AWS Step Functions acts as a high-level layer, allowing us to seamlessly integrate with microservices."

"It's a general solution that you can adapt to your own needs and is simple to use. We like that it can be integrated with everything in the AWS suite, and that the creation of the pipeline can be done using the graphical user interface."

"The integration capability is easy, whereas building state machines is tricky."

"One can rate all the calls and that is a good feature."

More AWS Step Functions pros

"The solution's most valuable features are integration and flexibility."

"The most valuable features are that it's very secure and provides audit trails for our documents."

"Hyland OnBase has drastically improved our business processes and made everyone's jobs easier."

"I like the cloud and its integrability."

"OnBase is a remarkable tool. It is a well-done product. Hyland has a lot of experience in building it and looking for new things for clients in terms of functionalities. It has amazing stability, and it can grow horizontally and vertically. It is built for growth. Their technical support is also quite good and available throughout the year."

"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."

"I like the flexibility and its modular nature that allows us to create solutions that meet our business needs."

"It provided data security features, allowing restrictions on sensitive documents, such as who could view or modify them."

More Hyland OnBase pros

Cons

"Increasing the payload size would be beneficial."

"If AWS Step Functions keeps adding more integrations, it would be even better."

"I would like to see more data transformation features in Amazon Step Functions like additional operators and logic."

"The price and support are areas with shortcomings where the solution needs to improve."

"One area for improvement is the payload size. Currently, I sometimes have to save data as a file since I cannot pass it within Step Functions, necessitating caching in processes."

"The solution's data size limit can be improved."

"It is difficult to suggest improvements at the moment."

"There is room for improvement in terms of integration with other products. It would benefit from more integration with different applications or services."

More AWS Step Functions cons

"I find OnBase's monolithic architecture to be expensive, and adopting microservices could be beneficial."

"Hyland OnBase can be improved by reducing the many different applications that need to be used when being an administrator for this product."

"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."

"We found the size of images to be a restriction, though this may have been due to the API used rather than the Hyland application."

"Hyland OnBase could be improved in terms of service support response time."

"For my case, there should be a cleaner, easy-to-use change management and migration tool, which would be great."

"For user experience, they would have to do more with the interface. It is not easy to work with and is a little messy. It is getting better, but it is not yet good enough. Other products are comparatively doing better in terms of the user interface. I have been hearing about Box, which is very easy to use and learn for the users. OnBase has to work on this aspect. It should have BPM capabilities. We compete with tools that provide the BPM feature and support those standards. They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."

More Hyland OnBase cons

Pricing and Cost Advice

"The solution is expensive."

"The solution's price is reasonable."

"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."

"The solution costs around $6,000 per month."

"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."

"OnBase is reasonably priced."

"The tool's price is high."

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Top Industries

By visitors reading reviews

Financial Services Firm

26%

Manufacturing Company

11%

Computer Software Company

Insurance Company

Government

11%

Financial Services Firm

10%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	5

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	3
Large Enterprise	13

Questions from the Community

What do you like most about Amazon Step Functions?

The integration capability is easy, whereas building state machines is tricky.

See all answers

What is your primary use case for Amazon Step Functions?

My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.

See all answers

What advice do you have for others considering Amazon Step Functions?

See all answers

What is your experience regarding pricing and costs for Hyland OnBase?

My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.

See all answers

What needs improvement with Hyland OnBase?

Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.

See all answers

What is your primary use case for Hyland OnBase?

Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...

See all answers

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Product Reports

Buyer's Guide

AWS Step Functions

March 2026

Download AWS Step Functions product report

Buyer's Guide

Hyland OnBase

March 2026

Download Hyland OnBase product report

Also Known As

Amazon Step Functions, Step Functions

OnBase

Overview

AWS Step Functions integrate seamlessly with other AWS services to offer efficient pipeline and workflow management. Its intuitive design allows for streamlined orchestration, easily handling complex tasks.

AWS Step Functions provide robust orchestration and automation capabilities, simplifying the creation of workflows with graphical and JSON-based designs. It excels in managing tasks through advanced parallelization and error handling features. Automatic scaling further enhances performance, ensuring reliability in varied environments. However, improvements are needed in IDE integration, larger data handling, and fault tolerance. Users find value in its capacity for microservice orchestration and data integration, although dependency on the Amazon ecosystem and limited third-party integrations pose challenges.

What are the key features of AWS Step Functions?

Integration with AWS Services: Facilitates seamless coordination with AWS offerings like Lambda and Glue.
Graphical and JSON-Based Design: User-friendly interfaces simplify workflow design and management.
Advanced Orchestration: Efficiently manages task execution with parallelization and error handling.
Automatic Scaling: Ensures optimal performance by adjusting resources as needed.
Microservice Integration: Supports smooth microservice communication and operation.

What benefits should organizations assess when considering AWS Step Functions?

Enhanced Efficiency: Automates and streamlines task execution across platforms.
Scalability: Adapts to workloads, providing flexibility in resource management.
Improved Workflow Management: Facilitates reliable and error-free operations.
Visualization and Automation: Simplifies complex processes with visual tools.
Data Validation and Script Execution: Integrates data operations smoothly within data lakes.

In industries managing data pipelines, AWS Step Functions orchestrate workflows, execute parallel ETL jobs, and integrate various AWS services, enabling smoother operations and efficient data migration. Companies benefit from streamlined processes and robust handling of interdependent tasks.

Amazon Web Services (AWS)

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite

Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital

Buyer's Guide

AWS Step Functions vs. Hyland OnBase

March 2026

Free Report: AWS Step Functions vs. Hyland OnBase

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