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AWS Step Functions vs Hyland OnBase comparison

Amazon Web Services (AWS) and Hyland are both solutions in the Business Process Management (BPM) category. Amazon Web Services (AWS) is ranked #12 with an average rating of 8.8, while Hyland is ranked #14 with an average rating of 8.0. Amazon Web Services (AWS) holds a 1.4% mindshare in BPM, compared to Hyland’s 1.2% mindshare. Additionally, 84% of Amazon Web Services (AWS) users are willing to recommend the solution, compared to 100% of Hyland users who would recommend it.
AWS Step Functions
Read 14 AWS Step Functions reviews
  • 3,866 Views
  • 2,629 Comparison Views
84% willing to recommend
Hyland OnBase
Read 15 Hyland OnBase reviews
  • 6,334 Views
  • 1,520 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

Hyland OnBase and AWS Step Functions compete in the enterprise software market, with the former focusing on content services and the latter on workflow automation. AWS Step Functions appears to have the upper hand in adaptability and integration, especially for those utilizing existing AWS infrastructures.

Features: Hyland OnBase stands out with its comprehensive document management system, enterprise content management solutions, and features like integrated records management, case management, and business process management. AWS Step Functions offers scalable workflow automation, a visual workflow orchestration platform, and seamless integration with AWS services.

Room for Improvement: Hyland OnBase could benefit from enhanced user interface customization options, broader integration capabilities with non-native applications, and improved scalability for cloud environments. AWS Step Functions may improve by offering more detailed reporting and analytics, expanding support for non-AWS services, and simplifying the learning curve for new users.

Ease of Deployment and Customer Service: Hyland OnBase provides a tailored deployment experience via on-premises and cloud-based solutions, backed by strong customer support. AWS Step Functions' cloud-native deployment benefits from AWS's extensive customer service, including detailed documentation and support, reducing infrastructure management.

Pricing and ROI: Hyland OnBase involves higher upfront costs due to licensing and customization fees, offering long-term ROI through document management efficiency. AWS Step Functions' pay-as-you-go model results in lower initial costs, providing cost-effective and flexible ROI, especially for those leveraging AWS.

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To learn more, read our detailed AWS Step Functions vs. Hyland OnBase Report (Updated: April 2026).
Buyer's Guide
AWS Step Functions vs. Hyland OnBase
April 2026
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

AWS Step Functions
Ranking in Business Process Management (BPM)
12th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
14
Ranking in other categories
Workload Automation (10th)
Hyland OnBase
Ranking in Business Process Management (BPM)
14th
Average Rating
8.0
Reviews Sentiment
6.4
Number of Reviews
15
Ranking in other categories
Enterprise Content Management (6th), Low-Code Development Platforms (14th)
 

Mindshare comparison

As of May 2026, in the Business Process Management (BPM) category, the mindshare of AWS Step Functions is 1.4%, down from 2.3% compared to the previous year. The mindshare of Hyland OnBase is 1.2%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
AWS Step Functions1.4%
Hyland OnBase1.2%
Other97.4%
Business Process Management (BPM)
 

Featured Reviews

reviewer2706945 - PeerSpot reviewer
reviewer2706945
Assistant Manager at a tech vendor with 10,001+ employees
Orchestration and integration simplify processes with seamless stability and reliability
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and through visual. My main task is to develop flows. I have only implemented AWS Step Functions with AWS services, not with any third-party tools. The integration between AWS Step Functions and other AWS services is excellent, working seamlessly with EventBridge, Glue jobs, and databases. I have not encountered any challenges with customers regarding AWS Step Functions that needed me to find a workaround. The pricing of AWS Step Functions is moderate and not particularly costly. AWS Step Functions is affordable for small, medium, and enterprise businesses as an orchestration tool. I have not used any documentation, manuals, or guides for AWS Step Functions as it's very simple to implement. When help is needed, I consult Stack Overflow or AI for commands. Overall rating for AWS Step Functions: 9 out of 10.
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Abdul_Jabbar - PeerSpot reviewer
Abdul_Jabbar
Senior Software Engineer at Infosys
Automated workflows have transformed document handling and support daily approvals and billing
The best features Hyland OnBase offers in my experience include being a robust storage solution that integrates well with the Epic solution, allows Unity Forms to be easy to create and use, and has Distribution Services for sending email notifications as reminders.Out of those features, the workflow engine has made the biggest difference for me because it is excellent for automating approval processes, and we use Hyland OnBase for legal requests, hardware requests, travel requests, corporate credit card requests, and file transfer requests. WorkView is an incredible module for gathering and displaying summary information, and we utilize it highly in our subsidiary to manage our legal contracts, their financial billing process, and their travel. We also use the Document Import Process coupled with Unity API for writing custom code to automate processes to send and receive data from other systems that are not yet API enabled. The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours. I measured the man-hours saved through the tracking of workflows and automation processes. Additionally, Hyland OnBase has allowed us to move away from moving paper around various departments, providing workflow management to keep approval inside the system and out of the email boxes, eliminating the need for paper storage, and saving storage costs with other vendors.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The number of historical events is great."
"What I like the most about Amazon Step Functions is how easy it is to use."
"The solution is stable...The solution is easy to scale."
"It's Amazon, it's scalable."
"It has enabled my organization to create workflows with a lot of different AWS services; it's a general solution that you can adapt to your own needs and is simple to use."
"Overall, I would rate AWS Step Functions at least nine out of ten."
"AWS Step Functions acts as a high-level layer, allowing us to seamlessly integrate with microservices."
"It's a general solution that you can adapt to your own needs and is simple to use. We like that it can be integrated with everything in the AWS suite, and that the creation of the pipeline can be done using the graphical user interface."
More AWS Step Functions pros
"A single platform with multiple capabilities to orchestrate processes, complex business rules and all types of business content."
"The solution is very developed and we are not taking full advantage of its functionalities."
"Its most valuable aspect is its flexibility"
"The impact of Hyland OnBase on our organization is that automating manual processes has had an incredible effect on our return on investment, and the man-hours saved by automating processes pays for the system, ranging from one to five hours."
"OnBase provides high-value solutions for organizations with much less cost in comparison to other ECM solutions."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"The most valuable features are that it's very secure and provides audit trails for our documents."
"I like the cloud and its integrability."
More Hyland OnBase pros
 

Cons

"The interface can sometimes feel limited, as we're unable to see what AWS is running behind the scenes."
"Increasing the payload size would be beneficial."
"The pricing of the solution can be improved."
"The solution's pricing could be cheaper. It is cheaper than Airflow."
"One area for improvement is the payload size. Currently, I sometimes have to save data as a file since I cannot pass it within Step Functions, necessitating caching in processes."
"The price and support are areas with shortcomings where the solution needs to improve."
"It wasn't easy to understand the licensing model. It's like if you use just a little, it's cheap, but it becomes more expensive as you use more. It's like a hook that ties you inside the Amazon ecosystem. So, it creates a dependency."
"It is hard to coordinate the declaratory language."
More AWS Step Functions cons
"The solution’s initial setup is a little difficult."
"The look and feel could be better. The integration with the user could be better. It could also be more user-friendly."
"Software malfunctioning usually occurs when we receive documents from external sources."
"The application could potentially be more open-source, allowing integration with more solutions."
"As the system grows in terms of number of modules, features, and functionality, options can be confusing and they can conflict with other options that you enable."
"As an ECM solution, there are a lot of improvements needed. For example, the web client should address the next generation of web technologies such as HTML5 and stylish layout."
"We need to troubleshoot why our reports didn't get downloaded in a day. There is a workflow feature which powerful but also complicated."
"The migration is a bit difficult in the tool."
More Hyland OnBase cons
 

Pricing and Cost Advice

"The solution's price is reasonable."
"The solution is expensive."
"There are a number of different types of licenses. There are concurrent licenses, individual licenses and imaging licenses."
"OnBase is reasonably priced."
"They can do better in terms of the pricing model. It is a really expensive tool in Latin America. They should have different prices for different regions."
"The tool's price is high."
"The solution costs around $6,000 per month."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Manufacturing Company
10%
Insurance Company
7%
Computer Software Company
6%
Government
11%
Financial Services Firm
11%
Healthcare Company
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise5
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise3
Large Enterprise13
 

Questions from the Community

What do you like most about Amazon Step Functions?
The integration capability is easy, whereas building state machines is tricky.
See all answers
What is your primary use case for Amazon Step Functions?
My customer's usual use cases for AWS Step Functions that I've been working with include orchestration, flows, diagram creation, and creating a flow for multiple Glue jobs to run a single pipeline.
See all answers
What advice do you have for others considering Amazon Step Functions?
I use the Visual Workflow Editor feature of AWS Step Functions. I mainly work through code and then improve it through the visual aspect. There are two ways to do orchestration: through code and th...
See all answers
What is your experience regarding pricing and costs for Hyland OnBase?
My experience with pricing, setup cost, and licensing is that it is very cost-effective and affordable.
See all answers
What needs improvement with Hyland OnBase?
Hyland OnBase could be improved in terms of service support response time. More timely updates to solution software support documentation also should be improved.
See all answers
What is your primary use case for Hyland OnBase?
Hyland OnBase is used across the entirety of the organization in a variety of different ways, and its primary use is as a document storage solution that is used in conjunction with other systems su...
See all answers
 

Comparisons

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Compared 5% of the time
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Compared 4% of the time
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Compared 7% of the time
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Compared 6% of the time
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Compared 6% of the time
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Alfresco vs Hyland OnBase
Compared 6% of the time
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Compared 4% of the time
More Hyland OnBase Competitors
 

Product Reports

Buyer's Guide
AWS Step Functions
May 2026
AWS Step Functions reportDownload AWS Step Functions product report
Buyer's Guide
Hyland OnBase
May 2026
Hyland OnBase reportDownload Hyland OnBase product report
 

Also Known As

Amazon Step Functions, Step Functions
OnBase
 

Overview

AWS Step Functions integrate seamlessly with other AWS services to offer efficient pipeline and workflow management. Its intuitive design allows for streamlined orchestration, easily handling complex tasks.

AWS Step Functions provide robust orchestration and automation capabilities, simplifying the creation of workflows with graphical and JSON-based designs. It excels in managing tasks through advanced parallelization and error handling features. Automatic scaling further enhances performance, ensuring reliability in varied environments. However, improvements are needed in IDE integration, larger data handling, and fault tolerance. Users find value in its capacity for microservice orchestration and data integration, although dependency on the Amazon ecosystem and limited third-party integrations pose challenges.

What are the key features of AWS Step Functions?
  • Integration with AWS Services: Facilitates seamless coordination with AWS offerings like Lambda and Glue.
  • Graphical and JSON-Based Design: User-friendly interfaces simplify workflow design and management.
  • Advanced Orchestration: Efficiently manages task execution with parallelization and error handling.
  • Automatic Scaling: Ensures optimal performance by adjusting resources as needed.
  • Microservice Integration: Supports smooth microservice communication and operation.
What benefits should organizations assess when considering AWS Step Functions?
  • Enhanced Efficiency: Automates and streamlines task execution across platforms.
  • Scalability: Adapts to workloads, providing flexibility in resource management.
  • Improved Workflow Management: Facilitates reliable and error-free operations.
  • Visualization and Automation: Simplifies complex processes with visual tools.
  • Data Validation and Script Execution: Integrates data operations smoothly within data lakes.

In industries managing data pipelines, AWS Step Functions orchestrate workflows, execute parallel ETL jobs, and integrate various AWS services, enabling smoother operations and efficient data migration. Companies benefit from streamlined processes and robust handling of interdependent tasks.

Amazon Web Services (AWS)

Hyland OnBase is acclaimed for its robust document management, automating workflows, and improving organizational efficiency across various industries. Praised for its ability to manage records compliantly, especially in regulated sectors like healthcare and finance, the tool also integrates smoothly with other enterprise systems. Users benefit significantly from streamlined processes, reduced manual tasks, and enhanced data accuracy, boosting productivity and customer satisfaction.

Hyland
 

Sample Customers

Alpha Apps, The Guardian, SGK, Bigfinite
Honda France Industries, Hill County Texas, Hylant Group, ING Lease France, State of South Carolina, Syracuse University, Swindon College, Rhode Island Department of Human Services, Rochester Institute of Technology, Moen, Odense University Hospital
Buyer's Guide
AWS Step Functions vs. Hyland OnBase
April 2026
Free Report: AWS Step Functions vs. Hyland OnBase
Find out what your peers are saying about AWS Step Functions vs. Hyland OnBase and other solutions. Updated: April 2026.
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