Avaya Customer Interaction Express [EOL] vs NetFortris Contact Center comparison

Give Your Customers a First-Class Interactive Experience

• Deliver the right customer experiences consistently through your contact center, whether your customers are using web, video, social media or mobile devices.
• Enable robust video conferencing and collaboration between your customers and agents or in-house experts with Avaya One Touch Video.
• Automatically monitor, track, and classify topics, comments, and trends on social media networks. Use Avaya Social Media Manager to deliver only the actionable items to your teams.