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Avaya Aura [EOL] vs Cisco Unified Contact Center Express comparison

Avaya and Cisco are both solutions in the IVR Systems category. Additionally, 100% of Avaya users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.
Avaya Aura [EOL]
Read 2 Avaya Aura [EOL] reviews
    100% willing to recommend
    Cisco Unified Contact Cente...
    Read 1 Cisco Unified Contact Center Express review
    • 736 Views
    • 375 Comparison Views
    100% willing to recommend

    Review summaries and opinions

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Categories and Ranking

    Avaya Aura [EOL]
    Average Rating
    10.0
    Number of Reviews
    2
    Ranking in other categories
    No ranking in other categories
    Cisco Unified Contact Cente...
    Average Rating
    9.0
    Number of Reviews
    1
    Ranking in other categories
    IVR Systems (3rd), Contact Center Infrastructure (4th)
     

    Featured Reviews

    DH
    David Hammel
    Owner at TSV
    Can enable any organization to become agile and dynamic in unified communications
    We are an Avaya Platinum Business Partner The Avaya Aura platform will enable ANY organization to become agile and dynamic in unified communications. The most valuable features of this solution are its flexibility, scalability and most of all the stability. This solution needs to be made more…
    Read full review
    GR
    Gamil Radman
    Operation Director at Dammam University
    Interactive voice response and automatic call distribution help to improve our customer service
    Our primary use case is for customer service, in higher education and healthcare This solution provides uni-channel service support and is fully integrated with our DB. The new Cisco Finesse is really amazing. The most valuable features of this solution are the IVR (Interactive voice response)…
    Read full review

    Quotes from Members

    We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
     

    Pros

    "The most valuable features of this solution are its flexibility, scalability and most of all the stability."
    "This solution provides uni-channel Service support and is fully integrated with our DB."
     

    Cons

    "This solution needs to be made more cloud-centric."
    "This solution could be improved with better support for higher education and healthcare."
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    881,733 professionals have used our research since 2012.
     

    Top Industries

    By visitors reading reviews
    No data available
    Insurance Company
    23%
    Financial Services Firm
    11%
    Comms Service Provider
    9%
    Government
    9%
     

    Company Size

    By reviewers
    Large Enterprise
    Midsize Enterprise
    Small Business
    No data available
    No data available
     

    Comparisons

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    Compared 12% of the time
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    Compared 12% of the time
    NICE CXone vs Cisco Unified Contact Center Express Logo
    NICE CXone vs Cisco Unified Contact Center Express
    Compared 11% of the time
    Cisco Unified Contact Center Enterprise vs Cisco Unified Contact Center Express Logo
    Cisco Unified Contact Center Enterprise vs Cisco Unified Contact Center Express
    Compared 10% of the time
    More Cisco Unified Contact Center Express Competitors
     

    Product Reports

    Buyer's Guide
    Contact Center Infrastructure
    February 2026
    Avaya Aura [EOL] reportDownload Avaya Aura [EOL] product report
    Buyer's Guide
    Contact Center Infrastructure
    February 2026
    Cisco Unified Contact Center Express reportDownload Cisco Unified Contact Center Express product report
     

    Also Known As

    No data available
    CCX
     

    Overview

    Avaya Aura is our core communications platform delivering company-wide, people-centric collaboration and supporting full unified communications and contact center solutions for midsize to large enterprises.
    Avaya

    Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage. This omnichannel solution is ideal for formal and informal small to medium-size contact centers.

    Cisco
     

    Sample Customers

    San Jose Earthquakes, Landmark Bank, InterContinental Davos, Tata Technologies, Sun Life Financial, SR Technics, Gepin Contact, Hampshire County Council, Niagara College, BC Hydro
    Aegean Motorway, BC Hydro, City of Biel, Houston Methodist, Linz AG, Logicalis, London Hydro, Pirelli, SickKids Foundation, Sony Corporation, Sony Marketing (Japan) Inc.
    See our list of best IVR Systems vendors and best Contact Center Infrastructure vendors.

    We monitor all IVR Systems reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.