NETSCOUT nGeniusONE and Auvik Network Management compete in the network management category. Auvik seems to have the upper hand due to its user-friendly automation, visualization tools, and cost-effective pricing model.
Features: NETSCOUT nGeniusONE focuses on deep packet analysis, comprehensive network visibility, and detailed insights into voice calls and traffic patterns. It emphasizes high detail for troubleshooting and performance analysis. Auvik Network Management is strong in network discovery, automated mapping, and allows for seamless network visualization and alerting. It provides NetFlow data analysis and device monitoring without charging for certain non-networking devices.
Room for Improvement: NETSCOUT nGeniusONE could improve by enhancing user-friendliness, integrating more virtual environment support, and simplifying its feature set. Users find it requires expert handling, often needing dedicated resources. Auvik Network Management could benefit from more customizable reporting, better integration with specific hardware and software, and enhanced alerting capabilities. Its automated mappings and user interface could be more precise and configurable.
Ease of Deployment and Customer Service: NETSCOUT nGeniusONE requires a complex on-premises setup, often necessitating specialized personnel. Customer support is considered competent but costly due to a reliance on dedicated engineers. Auvik Network Management, being cloud-based, offers easier deployment with less need for physical infrastructure, and its customer support is generally appreciated, though it could improve in user onboarding and issue resolution speed.
Pricing and ROI: NETSCOUT nGeniusONE is seen as a costly solution with licensing models that can become prohibitive quickly. It covers a wide array of features, which not all users fully utilize, leading to perceived overpayment. However, it can offer a good ROI if insights are fully leveraged. Auvik Network Management's pricing model charges based on network devices only, with many features bundled under the primary license, making it more cost-effective for users who do not require extensive device monitoring. Auvik's transparent and inclusive pricing is often viewed as offering better value for money.
Auvik Network Management has definitely helped reduce business disruptions related to network issues.
Auvik Network Management saves me 40% to 50% of our time.
They were knowledgeable and responded quickly with accurate and useful information.
They introduced the product to us and explained how to deal with it.
I would give Auvik Network Management support a ten out of ten.
They need to work on their response time and overall competence.
The distributor's support is rated an eight out of ten, indicating room for improvement in SLA handling.
The platform scales well and supports our organizational needs.
It was capable of handling all those clients perfectly.
We keep adding sites into Auvik Network Management, and it doesn't seem to affect performance or anything on our end.
The solution is highly scalable and accommodates the growth needs effectively.
A lot of platforms, especially when it comes to CRMs, CMSs, and ERPs, are still built on PHP and MySQL, which I feel is archaic now and slow to query.
In terms of stability, I would rate Auvik Network Management as a ten out of ten, as it does not experience jitter or other major issues.
Sometimes we have issues with the traffic insight features.
Datadog is more stable than NETSCOUT nGeniusONE, being a SaaS-based solution compared to on-prem solutions like NETSCOUT.
I rate the stability of NETSCOUT nGeniusONE as ten out of ten since we have not experienced any escalations or downtime issues from the end user's side.
We were unable to integrate Auvik with a geographical map, which limited our ability to track issues to specific buildings on campus.
Enhancements in API functionality and wider tool support for integration with PSA or RMM tools.
Auvik does a good job of nesting those devices. For example, a bunch of different servers will all be nested in one icon on the map, and when opened up, all those multiple servers can be seen.
Customers want to have service assurance, including NPM and APM, from one vendor.
It would be beneficial to see more AI capabilities included in nGeniusONE to further streamline processes.
Auvik is pricey, and we were paying a lot for it, especially when compared to SolarWinds.
The pricing for Auvik Network Management (ANM) is great; it is comparable to other solutions, and for what it does, it actually provides more value for the money than some of the other major competitors.
The pricing was a little bit higher.
The cost depends on the size of the customer, as sizing controls the pricing.
Auvik Core's ease of use also enhanced troubleshooting speed and efficiency.
Its proactive monitoring and simplified troubleshooting have significantly impacted our efficiency in handling network management tasks.
We can go to different places and monitor, check, configure, and analyze traffic.
The capability of real-time traffic intelligence is also very useful because it allows for the comparison between real-time and historical packet levels.
Auvik is a network management software that provides real-time visibility and control over network infrastructure.
It automates network mapping, monitoring, and troubleshooting, allowing IT teams to easily identify and resolve issues.
With its intuitive interface and powerful features, Auvik helps businesses optimize their network performance and ensure smooth operations.
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