Automox vs BigFix comparison

Automox and HCLSoftware are both solutions in the Endpoint Protection Platform (EPP) category. Automox is ranked #60, while HCLSoftware is ranked #26 with an average rating of 9.0. Automox holds a 0.3% mindshare in EPP, compared to HCLSoftware ’s 1.1% mindshare. Additionally, 100% of Automox users are willing to recommend the solution, compared to 97% of HCLSoftware users who would recommend it.

Automox

Read 10 Automox reviews

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338 Comparison Views

100% willing to recommend

BigFix

Read 97 BigFix reviews

2,775 Views
1,371 Comparison Views

97% willing to recommend

Automox

BigFix

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Executive SummaryUpdated on Sep 9, 2024

BigFix and Automox are prominent endpoint management solutions. Automox appears to have the upper hand for its streamlined features and overall value, despite BigFix receiving favorable feedback for its comprehensive capabilities.

Features: BigFix is praised for its robust security features, extensive endpoint management tools, and comprehensive capabilities. Automox is known for ease of use, cloud-native design, and automation capabilities which users find more efficient for modern IT environments.

Room for Improvement: BigFix users cite complexity, a steep learning curve, and user interface as areas needing improvement. Automox users desire enhanced reporting capabilities, more granular control over patching procedures, and additional integrations. Automox generally has fewer usability complaints.

Ease of Deployment and Customer Service: BigFix deployment is more complex and time-consuming but is balanced by strong customer support. Automox offers a simpler, quicker deployment process and satisfactory customer service. Users perceive Automox as easier to integrate and manage within diverse IT infrastructures.

Pricing and ROI: BigFix has been reported as higher in setup cost but delivers a solid ROI for long-term, large-scale deployments. Automox is appreciated for its competitive pricing and quicker return on investment, especially for small to mid-sized organizations. Users find Automox's pricing model to be more flexible and cost-effective.

To learn more, read our detailed Automox vs. BigFix Report (Updated: May 2025).

Buyer's Guide

Automox vs. BigFix

May 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Automox

Ranking in Endpoint Protection Platform (EPP)

60th

Ranking in Patch Management

18th

Average Rating

8.8

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

Vulnerability Management (50th), Enterprise Mobility Management (EMM) (20th)

BigFix

Ranking in Endpoint Protection Platform (EPP)

26th

Ranking in Patch Management

2nd

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Configuration Management (6th), Unified Endpoint Management (UEM) (4th)

Mindshare comparison

As of June 2025, in the Endpoint Protection Platform (EPP) category, the mindshare of Automox is 0.3%, up from 0.2% compared to the previous year. The mindshare of BigFix is 1.1%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

Featured Reviews

Jack Leung

EMEA Senior Systems Engineer at Quaker Chemical Corporation

Easy to use and deploy agents but needs more stability

We just need to deploy the agent to the endpoints. We don't need to set up anything. For a single agent, it takes one or two minutes. However, we deployed globally, and you need to take into consideration the time it will take to deploy across each endpoint. It's very simple to deploy. We had three or four engineers take care of the implementation.

Read full review

Bella Yakoby

CEO at Novilis

Offers third-party patching feature, good scalability, and enhance endpoint management capabilities

From the perspective of the team that's handling the environment, it's not so user-friendly compared to other solutions, the competitors. We hire new teams from time to time, and they are complaining, look, although BigFix is very robust and cross-platform, it's not so fun to work with. The user interface for the technical teams is not so advanced. It's not so intuitive compared to SCCM, compared to ManageEngine. And this is the fact that they have, with the teams, because they have the rejection. The look and feel of the system are old-fashioned. For new employees, it's less easy to find someone I don't need to educate on how to work with BigFix. Although it's easy, it's not as intuitive as the other solutions, and the functionality of the other solutions is less advanced. Let's summarize: The user interface has to be changed from the perspective of the teams that are managing the product. It's old school.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Among the most valuable features are its ease of use and the Worklets. Both of them are time-savers. Worklets enable us to customize things for a given environment. It's something like when Apple lets other people create applications. Other peoples' Worklets can be used in our environment and in our customers' environments. That saves a lot of time, and it's really cool."

"The biggest improvement to our organization involves the reduction in its man hours... We've probably saved hundreds of hours."

"It's easy to deploy agents to endpoints."

"Coming from prior solutions that were a lot more effort, Automox's patch management abilities are transformational. When I took over patching at my company, they were using on-premise architecture to patch. As the workforce shifted from being in the office into their home offices, I was able to lift and shift with no effort other than deploying the new agent out into the environment."

"They've been adding some new features lately, which I'm not nearly as familiar with, but the ability to just deploy patches and exempt certain machines from certain patches is helpful. For instance, for our servers, we may not want to roll out zero-day patches. We are able to exempt those and make sure that they don't get those policies. We've got certain servers that have to run a particular version of Java, and being able to exempt those servers from receiving Java updates is pretty fantastic."

"The fact that it's just one product that can patch multiple operating systems is really great."

"The flexibility in creating tools to make changes on remote machines is most valuable to me. The reporting feature is also fantastic because on any given day I can bring up a list of machines that don't have patches, for example. Or I can bring up a list of machines that are in my environment on a certain day. The solution helps me with not only my own role, and what I look for internally myself, but it also helps during audits. I can go in and look at the number of machines in there, and their owners and timelines. It certainly helps tell a story for anything that IT requires."

"Its flexibility is most valuable."

More Automox pros

"I think BigFix is a very good solution, and I rate it ten out of ten."

"BigFix is incredibly fast and accurate in patching, reporting, and remediation."

"Between the user groups, the community, the AVP support, the direct access via technical route and the PMR support, half the time I don't even need to do a formal PMR because the solutions from the community resolve whatever issues we're having. It's the best community and support based system I've ever used."

"The solution has many useful features. Its main advantage is simplicity - you can do everything from one console, regardless of the task. It supports many operating systems and is scalable to up to 250,000 clients."

"We rely on BigFix as part of our consulting engagements. It's more efficient from a visibility and discovery standpoint on the initial phase, the consulting engagement. It also increases our efficiencies on the remediation phase of our engagements."

"It's enabled us to have a highly successful endpoint patching program for the past decade. It's been enormously successful there. It's also become a core part of many of our business processes, from compliance monitoring of endpoints, encryption management, key escrow, and local administrator password escrow. It's built into our inventory. It's very much everywhere."

"Software distribution and patch management are the most valuable."

"The best feature of BigFix is its multi-platform support."

More BigFix pros

Cons

"When we bring on a new client, we need to go into that client and manually set up my account, my chief engineer's account, three technicians' accounts, and a billing person's account all over again, which is annoying. We have probably up to 15 or 16 of our clients on Automox now. For every single one of those, we have had to go in and set this up. Then, if anything changes, we have to remember to go to Automox and change it 15 or 16 times. So, we just want inheritable permissions, and that is it. We have talked to them about this, and they are like, "Yeah, we hear a lot of complaints about it." I am thinking, "Guys, I have been complaining about this for a year and a half. When are you going to do it?" It must be some tricky thing or not an easy fix, because I can only assume if it were easy, then they would have done it by now."

"There should be better inventory capabilities. Right now, they only allow you to have insight into software out-of-the-box. It would be nice to also extend that into custom inventory that can be modified and managed by the practitioner."

"It should have integrated workstation access. So, there should be a remote desktop feature."

"The stability has come a long way from what it was like when it started and now it's really good."

"The biggest area they need to fix, without a doubt, is the ability to copy and sync profiles and worklets between all of the organizations you manage, and the ability to have top-level user access control across all of the companies that you manage."

"Asset management would be a great feature to add to Automox. We would run easier scripts or more out of the box scripts that would help us in audits. \"

"As concerns the patching concepts, there's a bit of a learning curve in terms of working out how Automox wants you to work within the console, not only splitting up everything into groups, but then having the various policies assigned."

"They need to improve the automation features."

More Automox cons

"I would like to see different types of reporting and the ability to integrate closer with the cloud."

"The remote software installation could be better."

"License management isn't quite as easy as it should be to deal with the licensing. You need to take the server down to import the new licenses which I find to be annoying."

"I self-taught for this online, so the initial setup was a little difficult to pick up at first. I had to create a couple of testing environments and destroy them in order to learn how to use it. There was a lot of trial and error, a lot of reading of the manuals."

"BigFix should improve its compatibility with other platforms, such as Linux."

"BigFix is actually a little bit on the expensive side in Turkey because of the dollar's exchange rate in our currency."

"We're a partner, so we deliver technical support to customers. When we need to talk to the product support, traditionally, with the product over the last five years, I would not say support has been supportive. I hope that changes."

"I would like the dashboard to be improved to show the problematic machines and good machines."

More BigFix cons

Pricing and Cost Advice

"Automox just charges us a set amount per user, per month, for using the product. That is very important to us. Because it's a cloud-native solution, you're saving on the cost of hosting an on-premises solution on your servers."

"Its licensing for a year was nine grand. There was no additional fee."

"The pricing and licensing costs have been great for us... My advice to others who are evaluating or thinking of implementing Automox is to give it a shot. If a free trial is still available, definitely use it, because it makes life a lot easier."

"We're doing it annually directly through Automox. It is per endpoint. It is $2 and some change per endpoint, but I believe the cost is right around $28,000. Everything is covered in this fee."

"For all these software tools, it is usually a subscription model. There is a monthly charge that we need to pass along to our clients because we are doing all this for their benefit. It is only a couple of bucks a month per computer, and that is a low enough price point where our clients, without exception, have accepted it, and said, "This is great. We will pay that. It sounds like a worthwhile thing.""

"We are on the premium licensing, which is the one that has the API capability that we use."

"The cost is very reasonable compared to the competition."

"There are no additional costs in addition to the extended licensing fees with Automox. You get your support and your per endpoint license with what you purchased."

More Automox pricing and cost advice

"It is too costly. It is one of the best tools, but because of pricing, not all clients support it. Its licensing is on a yearly basis."

"The product is less costly when compared to other solutions, and this is a good solid solution for what we have paid."

"The price is reasonable, but our customers find it expensive."

"Its price is very reasonable."

"So, the pricing is slightly more expensive than the others. I have to keep buying licenses every time I add a new device."

"The cost is slightly high."

"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing one out of ten."

"You are charged per server and per workstation when using BigFix. ManageEngine is a lot cheaper than BigFix. There are some additional costs, such as support."

More BigFix pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Government

Manufacturing Company

Financial Services Firm

Educational Organization

33%

Financial Services Firm

11%

Government

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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Earn 20 points

What do you like most about BigFix?

The most valuable features of the solution are Windows patching and the hardware and software inventory.

See all answers

What is your experience regarding pricing and costs for BigFix?

The pricing is competitive, but not the most competitive.

See all answers

What needs improvement with BigFix?

While performing integration, we face many issues with IBM solution. We need detailed information about those issues that can help users to mitigate them. The problem was related to the hardware co...

See all answers

Comparisons

Tanium vs Automox

Compared 19% of the time

Microsoft Intune vs Automox

Compared 17% of the time

NinjaOne vs Automox

Compared 16% of the time

Microsoft Configuration Manager vs Automox

Compared 8% of the time

Qualys VMDR vs Automox

Compared 7% of the time

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Microsoft Intune vs BigFix

Compared 12% of the time

Tanium vs BigFix

Compared 8% of the time

Microsoft Configuration Manager vs BigFix

Compared 8% of the time

Red Hat Ansible Automation Platform vs BigFix

Compared 6% of the time

Red Hat Satellite vs BigFix

Compared 4% of the time

More BigFix Competitors

Product Reports

Buyer's Guide

Automox

June 2025

Download Automox product report

Buyer's Guide

BigFix

June 2025

Download BigFix product report

Also Known As

No data available

Tivoli Endpoint Manager

Overview

Facing growing threats and a rapidly expanding attack surface, understaffed and alert-fatigued organizations need more efficient ways to eliminate their exposure to vulnerabilities. Automox is a modern cyber hygiene platform that closes the aperture of attack by more than 80% with just half the effort of traditional solutions.

Cloud-based and globally available, Automox enforces OS & third-party patch management, security configurations, and custom scripting across Windows, Mac, and Linux from a single intuitive console. IT and SecOps can quickly gain control and share visibility of on-prem, remote and virtual endpoints without the need to deploy costly infrastructure.

Automox dramatically reduces corporate risk while raising operational efficiency to deliver best-in-class security outcomes, faster and with fewer resources.

Automox

HCL BigFix is a powerful patch management tool that enables organizations to simply control their patch management operations. It is designed so that IT security and operations teams can collaborate in the most effective way possible. Users that employ BigFix can find and fix issues with their endpoints faster than those that employ its competitors. It comes with thousands of security checks that can be deployed quickly and easily. These enable users to safeguard themselves from a wide variety of digital threats.

HCL BigFix Benefits

Some of the ways that organizations can benefit by choosing to deploy HCL BigFix include:

Total visibility and simplified control. BigFix provides users with total system visibility while simultaneously enabling administrators to easily manage their networks. It enables organizations to run all of their patch management operations from a single user interface. This UI contains all of BigFix’s system controls. It also contains all of an organization’s network data. Users will never have to search for the features or information that they need as everything is centrally located.

Maximum benefit for reduced overhead. BigFix enables businesses to integrate with more than 100 different operating systems. Users can utilize the operating system of their choice without multiplying their overhead costs. They can keep costs down while still achieving their goals.

Flexibility. BigFix is highly flexible. Users can integrate it with the top vulnerability management solutions on the market. This enables users to maximize their protective coverage and minimize the amount of time that they have to spend resolving issues.

BigFix Features

BigFix Insights. The BigFix insights feature gives users access to a powerful deep analysis tool. This tool enables organizations to gather data from all of their endpoints and compile them into reports that can aid administrators in their work. It can centralize an organization’s data and also enable it to import data from other sources so that it can make more informed decisions.

Task automation. BigFix has the ability to automate rudimentary tasks so that users can focus on tasks that require a greater level of attention. This can include tasks such as event remediation and data collection. This feature enables users to focus their attention on other more critical tasks.

Data loss prevention tool. This tool enables users to prevent critical data from being leaked or leaking accidentally. It creates policies that limit or prevent sensitive data from being transmitted. It also enforces the privacy protocols that are already in place. Organizations can leverage this tool to bolster the security protecting their data from malicious actors.

Web reputation tool. This tool proactively protects networks from malicious websites. It scans for potentially dangerous websites and opens a blocking page when one is detected. Users are also given the ability to set proxy server credentials for the system to recognize and authenticate. Users can use this to ensure that suspicious websites are unable to infect their networks.

Centralized UI. BigFix comes with a built-in UI that centralizes all of the solution’s features so that they can be accessed from a single location. It enables administrators to target specific portions of the network when issues arise without requiring them to take actions that will affect the entire network.

Reviews from Real Users

HCL BigFix is a highly effective solution that stands out when compared to most of its competitors. Two major advantages it offers are its auto-patching capability and its user-friendly tools.

Santhosh K., the chief executive officer of Catnip Infotech Private Limited, writes, “The second valuable feature is, BigFix also has an auto patch updating feature, where the latest patches, and what is required for my system are automatically downloaded and kept ready for me. The solution applies the patch and notifies me after applying the patch. BigFix also gives me a ping saying that I should reset my system within a certain period of time, while the patch is being applied. Let's say, the patch is being applied and if there's an issue, the solution can revoke the applied patch, and revert back to the old state.”

Benedikt S., an application administrator, says, “It's very straightforward. The usability is very close to everyday technical tools that you use as a systems administrator. So it's quite user-friendly.”

HCLSoftware

Sample Customers

Information Not Available

US Foods, Penn State, St Vincent's Health US Foods, Sabadell Bank, SunTrust, Australia Sydney, Stemac, Capgemini, WNS Global Services, Jebsen & Jessen, CenterBeam, Strauss, Christian Hospital Centre, Brit Insurance, Career Education Corporation

Buyer's Guide

Automox vs. BigFix

May 2025

Free Report: Automox vs. BigFix

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