

BMC Helix ITSM and Atomicwork compete in the IT service management space. BMC Helix ITSM has an edge in pricing and support, while Atomicwork is superior in features and worth its cost.
Features: BMC Helix ITSM offers comprehensive IT service management functionalities, advanced incident and problem management, and extensive integration capabilities. Atomicwork excels with innovative automation, streamlined task workflows, and an intuitive user interface, making it attractive for agile teams.
Ease of Deployment and Customer Service: BMC Helix ITSM supports varied deployment options including cloud, on-premises, or hybrid models, complemented by extensive customer service channels. Atomicwork's simplified cloud-based deployment allows for rapid implementation and is designed with an intuitive setup process, appealing to businesses looking for faster solutions.
Pricing and ROI: BMC Helix ITSM involves higher initial setup costs but provides a substantial return on investment with its extensive feature set and flexible deployment options. Atomicwork offers competitive pricing and quick deployment, delivering practical ROI for businesses seeking efficient solutions with less initial investment.
| Product | Market Share (%) |
|---|---|
| BMC Helix ITSM | 6.0% |
| Atomicwork | 0.8% |
| Other | 93.2% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 14 |
| Large Enterprise | 54 |
Atomicwork is designed to streamline enterprise operations by automating workflows and improving collaboration. Its adaptable platform helps companies enhance productivity and streamline tasks through efficient resource management.
Atomicwork offers a robust platform focusing on automation, collaboration, and task management. By integrating seamlessly with existing systems, it allows businesses to optimize their operations efficiently. This approach helps drive productivity by automating redundant tasks, enabling staff to focus on strategic activities. It suits diverse business environments, making it a popular choice among companies aiming to streamline workflow processes.
What are Atomicwork's most valuable features?Industries implementing Atomicwork benefit significantly from its automation capabilities. Technology firms optimize product development cycles, while finance companies improve transaction processing speeds. Healthcare providers streamline patient data handling, boosting productivity and accuracy. Its flexibility allows it to cater to different industrial needs effectively.
BMC Helix ITSM is a cutting-edge IT service management platform that leads the service management industry. It is built natively for mobile with an intuitive, beautiful, people-centric user experience that makes your whole organization more productive. This platform leverages artificial intelligence to automate and streamline various service management processes. In doing so, it will ultimately make your organization more efficient. This simple-to-use platform is capable of handling even your organization’s most advanced management requirements.
BMC Helix ITSM is a predictive platform that does not simply wait for problems to occur. The advanced analytics software aims to improve your organization’s efficiency by spotting weak areas and then proposing solutions. This platform can improve your resource deployment efficiency by as much as 45% .This is why it is trusted by corporations across a variety of industries.
Key Features
Some of BMC Helix ITSM’s key features include:
Reviews from Real Users
BMC Helix ITSM’s software stands out among its competitors for a number of reasons. Two of these are the robust activity tracking features and the lightweight nature of the solution.
A PeerSpot user who is a technical Program Manager and Site Lead at a computer software company notes the nature of Helix’s task tracking when they write, “The most valuable features I have found are the activity logs. Additionally, the other features where you are able to continuously address issues and are able to annotate notes inside to convey them to the customer. The customer can read the notes and are able to know where you are in the procedures and process of fixing the problem for them. It has a good interactive piece for dialogue with customers where you do not have to interact with them personally, but they can do it on their own just by going into that activity log. This is great for the customer to have the ability to find out how things are being progressively taken care of.”
Another PeerSpot user, who is a Practice Director of Global Infrastructure Services at a computer software company, notes, “Many other tools are similar. I've used these tools and find that they meet my requirements. Helix is more lightweight than these tools. It's a traditional tool that was developed more than 10 years ago. Ease of use is the operative word.”
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