No more typing reviews! Try our Samantha, our new voice AI agent.

Atlassian Confluence vs HipChat [EOL] comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Confluence essentially handles all of that, which means companies without the means for a dedicated document controller can still implement a QMS, and companies with a document controller benefit from the added efficiencies."
"The ease of use and the very short learning curve make Atlassian Confluence an ideal tool."
"Scalability-wise, I rate the solution a ten out of ten."
"It's easy to search for information."
"The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals."
"The most beneficial aspect is real-time collaboration, allowing multiple users to work on the same documents simultaneously."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"Confluence connects people through content and fosters a collaboration culture, capturing and providing visibility on decisions and conversations while enabling early feedback and situational awareness."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
 

Cons

"I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines."
"Customer Service: As an Enterprise Customer the service is not sufficient. Our concerns are not being addressed."
"I think the couple of improvement areas would be around Markdown support and support for adding code."
"The dashboards should be improved."
"Working with tables is a nightmare."
"The comparing history versions feature could be improved; it's messy and not useful."
"There is a significant difference between the data center version and the cloud version of Confluence. Providing the same features in both versions would be beneficial."
"It takes some thought into how to structure Confluence in a way which is intuitive for the team to use."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Occasionally, there were stability issues with uploads and downloads."
"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
 

Pricing and Cost Advice

"We have a site license for Atlassian Confluence and there are some limitations on external users."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"Maybe we're only using 10% of it, but we have to pay for everything."
"The price of the on-premises data center version is too expensive."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"For us, it's free to use. We don't pay any licensing."
"This is a very expensive solution."
Information not available
report
Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.
913,806 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
12%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
9%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
Ask a question
Earn 20 points
 

Also Known As

Confluence
No data available
 

Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
913,806 professionals have used our research since 2012.