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Atlassian Confluence vs HipChat [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities."
"Confluence can link any ticket or task from JIRA to be included on the Confluence page."
"We value the way we can tag documentation to Jira because we can cross-reference a Jira ticket to a Confluence page, and we can also add a Confluence page to a Jira ticket."
"It's easy to use and you can create all types of pages."
"The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
"I don't have a specific number for it, but I consider it to be extensive, given the low cost and widespread use of this tool."
"Confluence is a good product and I recommend it."
"Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"It is a communicator for partners and clients."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I would strongly recommend this product."
"We communicate with teammates instantly within the channel, which helps us to be productive."
 

Cons

"I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines."
"There could be improvements with the app ecosystem."
"It is not as professional as FrameMaker. Confluence is light and very convenient, but it is difficult to reuse the same content and its format is not as flexible as FrameMaker."
"Reporting on content usage info and patterns is completely missing and would be a great addition."
"Sometimes it has issues with cron jobs crashing - I need to check more recent versions to see if this has been resolved."
"The product is considered expensive."
"Working with 3rd party content i.e. MS Office, PDF files, email integration."
"On the cloud, we do not have a source editor if you want to go and validate the watch type of HTML or if you want to pull that HTML content for that cloud of pages."
"Occasionally, there were stability issues with uploads and downloads."
"There was some problem with the company firewall. It was not stable in some versions."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Currently, one email ID is linked to one HipChat cloud group."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
 

Pricing and Cost Advice

"When you purchase this solution you get some support."
"For us, it's free to use. We don't pay any licensing."
"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"Confluence charges an extra fee for analytics."
"Making integration with other tools easier would be beneficial."
"Maybe we're only using 10% of it, but we have to pay for everything."
"There is an annual license."
"We have to pay licensing fees."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Manufacturing Company
11%
Construction Company
10%
Outsourcing Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
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Overview

 

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