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Atlassian Confluence vs HipChat [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"SharePoint is very confusing, but Atlassian Confluence is very simple."
"As for valuable features, the team management features help us to share information very easily."
"It's easy to search for information."
"It has improved collaboration, transparency, and documentation quality among teams."
"Highly recommended to any organization as a way of breaking down silos and sharing information more effectively across teams and departments."
"The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals."
"Formerly used Sharepoint – we like that Confluence has higher usability for the user so we can democratize content creation."
"It is a very popular tool."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"I would strongly recommend this product."
"It is a communicator for partners and clients."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
 

Cons

"Athlassian Confluence certainly does not save me money with the license fee involved."
"We have to use other applications that make Atlassian Confluence more customized for what you want. They should improve by adding the ability to make more customizations."
"There is a significant difference between the data center version and the cloud version of Confluence. Providing the same features in both versions would be beneficial."
"The logic for searching for pages is a bit off. It turns out that the searching algorithms are very basic."
"Basically, Confluence is heavily text-based."
"When you are creating a table in Confluence, there is no tool to export it into Excel sheet for quick references. We can only export it as an a PDF file, but not into an editable file."
"Customer service: I would give them a rating of 7/10. The technical support was helpful."
"Confluence's scalability is okay, but you have some performance problems when you're working with too many people."
"Occasionally, there were stability issues with uploads and downloads."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
 

Pricing and Cost Advice

"I am using the paid version. My company has purchased it for company employees. We are using Confluence as a company. I don't know how much it costs, but its price is good enough. Its price is not so high."
"Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive."
"When you purchase this solution you get some support."
"Confluence charges an extra fee for analytics."
"The Confluence pricing is good. The only challenge we have experienced is with Jira and the add ons we use that need to be paid for separately."
"Making integration with other tools easier would be beneficial."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"We have a site license for Atlassian Confluence and there are some limitations on external users."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
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Overview

 

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