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Atlassian Confluence vs HipChat [EOL] comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Confluence
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
109
Ranking in other categories
Corporate Portals (Enterprise Information Portals) (2nd), Enterprise Social Software (3rd), Knowledge Management Software (2nd)
HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Talha Hussain. - PeerSpot reviewer
Project Manager at a transportation company with 10,001+ employees
Manage projects effectively with seamless task tracking and integration, but deployment requires familiarity
We are conducting all our project management using Atlassian tools. We use Atlassian Confluence for task management, reporting, visualization of tasks, and reviewing the progress of tickets and work I use Atlassian Confluence for task management and other project management tasks, such as…
it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Atlassian Confluence is flexible and allows adding different types of context on the page and connecting a hypertext, like a web page, without a source."
"What I like the most is the Wiki software that comes with Atlassian Confluence."
"The initial setup is very easy."
"With respect to our experiences with Confluence, we haven't had any issues."
"The interesting thing is the connector between Jira and Confluence (it works wiki-like and provides a deep-connection with links between both systems)."
"Availability of documents hosted in confluence very easily."
"Easy to share information and the integration with JIRA is good."
"The sharing of information and simple formatting are valuable features. That is, there are no templates, and everything uses one format. This means that people don't need to worry about formatting."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"We communicate with teammates instantly within the channel, which helps us to be productive."
 

Cons

"The product should have a workflow with approvals out-of-the-box."
"The way Atlassian Confluence handles tickets could be improved; this process should be easier, more flexible, and more usable, such as the ease of creating a table."
"RAM usage seems to be higher than it should be."
"The user interface is a little bit stale. The file attachments and how they work could be improved. There is also room for improvement when it comes to CDNs."
"There could be improvements with the app ecosystem."
"I think the user interface could be more graphically pleasing, as well as establishing permissions across various spaces and user levels a bit clearer."
"Confluence's scalability is okay, but you have some performance problems when you're working with too many people."
"I would like to see the text editor upgraded from its current limited abilities."
"Occasionally, there were stability issues with uploads and downloads."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"There was some problem with the company firewall. It was not stable in some versions."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Currently, one email ID is linked to one HipChat cloud group."
 

Pricing and Cost Advice

"The price of the on-premises data center version is too expensive."
"Maybe we're only using 10% of it, but we have to pay for everything."
"The issues I have with the pricing are in respect to the add-ons."
"When you purchase this solution you get some support."
"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."
"To my knowledge, Atlassian Confluence had a pricing approach which is a commercial open-source solution, so that if you are a company, you had to pay an amount. This fee was not huge compared to other traditional solutions, and it was free for personal use or if you were an individual."
"We have to pay licensing fees."
"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."
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Top Industries

By visitors reading reviews
Financial Services Firm
13%
Construction Company
11%
Manufacturing Company
10%
Outsourcing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise27
Large Enterprise54
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
 

Questions from the Community

What is your experience regarding pricing and costs for Atlassian Confluence?
Money is a factor because Atlassian Confluence is not free. I need to purchase extra components when adding new projects or employees.
What needs improvement with Atlassian Confluence?
Much of the room for improvement lies not with the tool itself but with how people are using it. In many cases where we have had issues, it has been based on the lack of structure. The company usin...
What is your primary use case for Atlassian Confluence?
We are using Jira as an asset management and ticketing system along with Confluence. We have significant portions of the Atlassian system implemented. Atlassian Confluence is used as a Wiki for Jir...
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Also Known As

Confluence
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Overview

 

Sample Customers

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.
Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
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