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HipChat [EOL] vs Yammer comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Yammer
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
64
Ranking in other categories
Enterprise Social Software (6th)
 

Q&A Highlights

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 16, 2014
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
DB
Senior Technical Product Manager at a manufacturing company with 10,001+ employees
Creates user groups and streamlines communication
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a specific subset of that group, not to everybody. We would love to have some AI technologies included in Yammer, but I do not have a specific use case in mind right now.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We communicate with teammates instantly within the channel, which helps us to be productive."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"It is a communicator for partners and clients."
"I would strongly recommend this product."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I have found it to be a good tool for building communities and for improving communication."
"The product has allowed cross-functional discussions across every business group throughout the company."
"The integration with Teams is the biggest value for us. In fact, it has only become more valuable now that it has integration with Teams. Teams allows you to stream, so that's good."
"It has improved information sharing across the company which allows for problems to be solved much faster."
"From the point of view of knowledge sharing, we created a group per project, and while we had SharePoint for storing documentation, we were able to link to these and give them content in Yammer."
"Yammer is suitable for an organization that has many branches or offices."
"Productivity can be increased as colleagues from across the world share their knowledge and experiences, reducing the need to create deliverables that may have been previously created."
"Yammer brings in the most relevant posts to the users."
 

Cons

"There was some problem with the company firewall. It was not stable in some versions."
"Currently, one email ID is linked to one HipChat cloud group."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Occasionally, there were stability issues with uploads and downloads."
"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Yammer has very limited features."
"The only con was that it did not share the same transition speed between apps as SAP StreamWork, another platform that I reviewed in the CODIE Awards collaborative category."
"There needs to be an "Edit" functionality for posts and replies because grammar and spelling mistakes do happen."
"I would give the technical support a rating of 3/10."
"There is room for improvement in the customization and administration aspects of the product."
"Yammer should be able to integrate with Microsoft products, such as Outlook."
"The solution must be able to stream by itself, without integration, the same way that you are able to do it on Facebook Live, Instagram, etc. Streaming must be embedded into it."
"I'll give it a six out of ten because I'm comparing it to what's out there."
 

Pricing and Cost Advice

Information not available
"Compared to other products like Amazon, Yammer's pricing is fine."
"Its cost is included in the license bundle for Microsoft."
"I don't know about the pricing. Now that Microsoft has bought Yammer, it should be a part of our subscriptions for Office 365."
"We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."
"The pricing is not bad."
"I think that there is a need to make yearly payments towards the licensing costs of the solution."
"Yammer is a pretty cheap solution, and it's included in multiple subscriptions."
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Answers from the Community

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 16, 2014
Jul 16, 2014
Agreed as above, you need to address what you want to achieve from a communications perspective...and work from there.
2 out of 6 answers
Jul 16, 2014
Checkout slack
it_user138972 - PeerSpot reviewer
Works at a tech services company
Jul 16, 2014
Wrong question. You need to explain your problem, then we can help. Start with the outcome, and work backwards. Never, ever lead with applications or technology.
 

Top Industries

By visitors reading reviews
No data available
Construction Company
16%
Outsourcing Company
12%
Financial Services Firm
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise11
Large Enterprise31
 

Questions from the Community

Ask a question
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What needs improvement with Yammer?
I think we should have some improvements in Yammer, similar to what we have in Facebook and others, where we can have targeted communications, so that we can filter some communications to go to a s...
What is your primary use case for Yammer?
We create user groups in Yammer, so we use it mainly for communications and engagement. The features in Yammer that I find most beneficial for team collaboration, communication, and engagement are ...
What advice do you have for others considering Yammer?
I would recommend Yammer to others if someone wants to communicate with a big team and needs a good communication platform. I cannot think of any advice or recommendation to share with users who wo...
 

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