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HipChat [EOL] vs Slack Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Nov 9, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HipChat [EOL]
Average Rating
7.6
Number of Reviews
10
Ranking in other categories
No ranking in other categories
Slack Business - Enterprise
Average Rating
8.4
Reviews Sentiment
5.6
Number of Reviews
83
Ranking in other categories
Enterprise Social Software (1st)
 

Featured Reviews

it_user669342 - PeerSpot reviewer
Engineering Operations Lead at a financial services firm with 51-200 employees
We like setting up automatic notifications to different chat rooms. It talks directly to other Atlasssian products.
The basic version is free to use. We also like setting up automatic notifications to different chat rooms. It is easy to set up new rooms and invite new users. Emoticons are fun and the mobile app is great too Our entire organization uses this as our default messaging app, not just our software…
Akhil Viswam - PeerSpot reviewer
Senior Consultant at a consultancy with 10,001+ employees
Threaded collaboration has transformed how our team tracks tickets and monitors automation updates
One suggestion I would make for improving Slack Business - Enterprise is the support of multimedia such as images and videos that we can easily share through Slack. That would be great. Additionally, another thing is AI integration; if Slack has some AI capabilities to get insights about conversations or summarization, that would be a great feature. If Slack has an AI feature that can summarize a particular Slack thread and provide a summary of that, that would be a great feature for us. I would rate it a ten if it comes with some AI features, particularly using generative AI to produce summarization and other kinds of insights from communication in a more secure, data-secure way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Our entire organization uses this as our default messaging app, not just our software engineering teams."
"I would strongly recommend this product."
"Real time chat organized into channels with archival and search capabilities was a complete game changer for how I work."
"If your organization is struggling with team collaboration and never ending email chains, HipChat is the perfect solution for your problems."
"It is a communicator for partners and clients."
"We communicate with teammates instantly within the channel, which helps us to be productive."
"You can create channels between teams internally and externally, which is great. There is a lot of security with Slack internal, which is what I value."
"The product makes communication seamless."
"Slack is a powerpack bundle of features that help small or large organizations to handle teams and their tasks."
"Slack helps us keep the conversation focused and avoid multiple threads that create more confusion. I would say that has been the biggest advantage for us."
"Slack is a very collaborative tool that makes it easier for me to communicate with the onboarding and billing teams."
"Slack is a collaboration tool where you can create specific topic-related channels and manage different threads on different talks so people can interact and maintain a chat."
"Tasks and team huddles are the most valuable features of Slack."
"I think Slack is a very creative application to help unify communication across all team sizes."
 

Cons

"We were actually evaluating a move from HipChat to Slack at my last job out of frustration related to repeated downtime with the service."
"Occasionally, there were stability issues with uploads and downloads."
"I would like HipChat to be more stable. It crashes pretty often on Windows OS."
"Third-party integrations are continuing to grow, which is good, but sometimes the integration is rocky and not very usable."
"Currently, one email ID is linked to one HipChat cloud group."
"There was some problem with the company firewall. It was not stable in some versions."
"According to my observation, a large size file sharing feature is what can be expected, which will centralize all activities within Slack and that can save a lot of time."
"The integration with SharePoint doesn’t work properly."
"From my perspective, a disadvantage of Slack compared to Teams is that connecting between the apps can be a bit difficult."
"The product should provide integration with other solutions like Gmail or Outlook."
"We’d like it to have more capability for everyone to work on one doc in real time all at once."
"I haven't experienced any noticeable return on investment since starting with Slack."
"I would like to see a special feature for multiple people to collaborate on a document, working on it at the same time."
"Readability. It's disputed but HipChat is winning this battle due to the larger reading screen space."
 

Pricing and Cost Advice

Information not available
"The tool's pricing could be cheaper."
"The solution’s pricing is cheap."
"The solution is cheap in my country."
"When it comes to pricing, it is on the expensive side."
"Slack is definitely worth the money."
"It is an affordable solution."
"We use the free version that does not have a license."
"It is less expensive than one of its competitors."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
18%
Financial Services Firm
12%
Construction Company
9%
Performing Arts
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise1
By reviewers
Company SizeCount
Small Business58
Midsize Enterprise13
Large Enterprise25
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Slack?
I am not aware of pricing, setup costs, or licensing, due to my company's partnership with Slack.
What needs improvement with Slack?
I am uncertain how Slack Business - Enterprise can be improved. Better notification controls, improved threading, and more integrations are all good features that seem relevant.
What is your primary use case for Slack?
My main use case for Slack Business - Enterprise is connecting between different teams and facilitating communication for teams. A quick, specific example of how my teams use Slack Business - Enter...
 

Overview

 

Sample Customers

Pinterest, Quora,Hewlett Packard, Hubspot, ParkWhiz, Artifakt, and others.
Strava, The New York Times, Spotify, Blue Bottle Coffee Company, Eventbrite, Box, Circa, Stripe
Find out what your peers are saying about Slack, Microsoft, Atlassian and others in Enterprise Social Software. Updated: September 2026.
914,109 professionals have used our research since 2012.